Aviva K. Monk

**** **** ***** 847-***-****

Kenosha, WI 53142 acrv8c@r.postjobfree.com

QUALIFICATIONS:

• Excellent Customer Service Skills & Abilities

• Detail Orientated: Outstanding Organizational Skills

• Strong Problem Solving & Decision Making Capabilities

• Exceptional Interpersonal & Communication Abilities

• High Energy: Self-Starter & Results Focused

• Able to Converse in Spanish

WORK HISTORY

Warehouse Associate, ULINE, Pleasant Prairie, WI 11/04 – 11/14

• Inspected, weighed & labeled orders on fast-paced UPS line

• Assembled boxes & kits and packed orders to specification; used tare scales

• Trained new hires

• Ascertained packing materials & packing methods for new products

Membership Relations, Lake Forest Health & Fitness Center, Lake Forest, IL 02/02 – 11/04

• Customer Service & Membership contracts

• Office & reception duties

• Cash Handling & credit card transactions

• Key Holder: opened & closed facility

• Trained new hires

Administrative Assistant & Data Entry Clerk, Trustmark Insurance Co., Lake Forest, IL 04/01 – 02/02

• Converted & condensed hard copy medical records to computer data

• Clerical functions & general office duties; data entry

Senior Editor, West Group, Deerfield, IL 09/89 – 04/01

• Prepared manuscripts for publication

• Converted hard copy to electronic files using SGML coding

• Maintained high degree of quality control by proofreading entire releases

• Developed training manuals for new hires

• Wrote feature articles for in-house magazine

EDUCATION

Business & Writing studies, College of Lake County, Grayslake, IL 1981

Literature & Composition Certificate of Completion, Southampton College, Southampton, UK 1976

High School Graduate, Niles North High School, Skokie, IL 1975

References Available Upon Request

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