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Customer Service Marketing

Location:
Mount Laurel, NJ, 08054
Posted:
September 29, 2015

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Resume:

Kayla M Naab

SEO expert and "content-preneur"

Aberdeen, WA

acrv00@r.postjobfree.com - 360-***-****

I am a wordsmith looking for a full-time remote/telecommute position in which I am able to spread my semantic wings and help your company take flight. Marketing/MarCom, content creation, and web presence management are my niches.

Authorized to work in the US for any employer

WORK EXPERIENCE

Lead Content Director

GotchaLocal

Company: Digital Marketing Firm for Chiropractors & Dentists Nationwide Responsibilities: Being the only content curator for this successful start-up. Writing and inputting SEO-friendly content, images, and videos through WordPress CMS. Knowing HTML & CSS basics. Creating press releases and blogs on behalf of our clients. Managing the private blog network, developing silo link structures, and performing "i- frame punching" on behalf of all clients.

Achievements: Since my start, nearly all of GotchaLocal's clients have seen a leap in Google organic scores & have seen subsequent conversions. Co-Owner & As-Needed Content Manager

Evergreen Elite - Remote

Responsibilities

My husband's company

I write content and help to strategize for our clients SEO & Social Media Management

Website Building - UX/UI & Mobile

Email Marketing

Co-Founder & Director

Pulchritude Press - Remote

Responsibilities

Conceptualized & Launched

Successful Non-Profit Literary Publication

Supporting & Endorsing Writing Talent

Online Publishing, Communications, Marketing

Promotions, PR, Email Campaign, Socials

Editing, Writing, Blogging, Video & More

Managerial & Directorial everything.

Freelance Writer

Masterful Semantics - Remote

Responsibilities

Writing freelance for companies & individuals

Recent industries include mental health, business, start-up, staffing, and automotive. I also do a bit of marketing consulting for young companies. Content marketing of any kind for any industry.

Teacher & Tutor

Various Schools - 2011 to 2013

Before entering into the marketing sphere, I was degreed and credentialed as an elementary school teacher. Between college and post-graduate work/volunteering I was able to teach or tutor students from every grade level PK-8 in my own classroom environment and beyond. Ask me more!

Business Developer

Angie's Playground - 2008 to 2013

Company: A homegrown gymnastics, tumbling, and guided play facility for children Responsibilities: From the ground up, developing this business alongside the owner including all internal processes, outbound forms, and scheduling faculties. Determining marketing goals and achieving those goals by creating all advertising and communication materials. Designing and freehanding the company logo from scratch.

Assisting in all facets of the design & execution of this 7 year old business, from day 1. Sr. Content Writer

Content Equals Money

Company: Elite Content Agency for Fortune 500 Companies & Beyond Responsibilities: Writing content for companies across all industries from medical to legal to construction to commercial. Creating keyword-rich yet readable copy for the web and print. Understanding the client and end-customer for all companies in question. Meeting very tight deadlines. Writing for the CEM proprietary blog.

Achievements: First writer to sign on at the senior level without a requisite junior level transition period.

Project Mgr. & Content Writer

Local & Nationwide

provider of websites from scratch plus a full-service marketing agency. B2B Powerhouse & local leader in their field. Responsibilities: Managing a team of onsite and remote workers including web developers & programmers, content creators, graphic designers, photographers, and more through Basecamp

& TeamWork project management software plus writing & managing web content across all industries. Being the primary front-facing contact for

all 100+ clients. Understanding & managing UI/UX experience. Educating clients on how to manage their websites. Monitoring Google analytics & demonstrating growth. Achievements: Offered a bonus incentive program & invited to learn additional strands of the business including sales and business analysis. Administrative & Optical plus Web Presence

Tri-County Eye Center

Company: A full-service private practice optometrist & optical retail store. Responsibilities: Performing all administrative tasks including phone operation, scheduling, filing, and front-facing patient greeting. Managing retail tasks such as merchandising new frames

& products, taking and placing orders from customer to vendor, and selling frames to patients. Billing to Insurance. Understanding ICD-9 codes. Managing web presence for the practice including the proprietary website and social media accounts. Creating print advertising for the practice. Maintaining client satisfaction.

Achievements: Redesigned internal forms and processes independently. Sole creator of advertising materials sent throughout the community via the Chamber of

Commerce

EDUCATION

Bachelor's

Eureka College

SKILLS

SEO, Basic HTML, UI/UX Management, Content, Content Management, Content Creation, Copywriting, Writing, Editing, Proofreading, Web Administration, CMS, WordPress, Joomla, GoDaddy, Marketing, Digital Marketing, PPC, Google Adwords, Google Analytics, Business Analysis, Curriculum, Research, Customer Service, Web Design, Advertising, Email Marketing, B2B, B2C, Merchandising, Blogging, Social Media, Press Releases, Journalism, Article Writing, Web Presence LINKS

http://Truebfolio.wordpress.com

http://evergreenelite.co

http://pulchritudepress.org

ADDITIONAL INFORMATION

+Consulting

I provide consultation for business development, SEO & web presence, digital marketing, & more.

+Freelance

I write & have written hard copy & digital copy for companies of all sorts via contract. WPM: 90+

Publication Listing in Web Portfolio

Volunteer for Ronald McDonald House, St. Jude, Local Sports Organization CSYA, Local Church Endeavors, ARK Animal Shelter, and much more!



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