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Sales Customer Service

Location:
Quebec City, QC, Canada
Posted:
September 26, 2015

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Resume:

Daniel Coulombe **, Léger-Robitaille

Québec, Québec

G2A 3X6

Telephone: 418-***-****

Cell phone: 418-***-****

E-mail: acruws@r.postjobfree.com

I have more than twenty years of experience in sales and marketing both as a sales representative and as a sales and marketing manager. Professionalism and determination are qualities that define me the best. My work is distinguished by my sense of initiative and my communication skills.

Professional experience

October 2013 – September 2014 BUSINESS DEVELOPMENT

Royal Wood Shavings

Responsibilities - Develop business through strategic prospecting of new accounts in

assigned territory

- Ensure complete customer satisfaction

July 2006 – September 2013 DIRECTOR (BUSINESS DEVELOPMENT)

Berlitz Language Center

Responsibilities - Full P & L responsibility for the center operations with $800,000 in annual sales;

- Oriented towards the center’s profitability by creating new sales and growing

existing accounts;

- Develop & implement best customer service procedures in order to insure

complete customer satisfaction;

- Recruite and manage of office employees and instructors team

- Ensure the respect of company policies and procedures.

.

August 2005 – June 2006 INDEPENDANT SALES

REPRESENTATIVE

Images 2000 Inc., Toronto

Responsibilities - Develop business through strategic prospecting of new accounts in

assigned territory;

November 2003 - March 2005 BUYER / SALES MANAGER

Distribution A.M.J. Inc. (drugstore distributor), Vanier

Responsibilities - Inventory management;

- Negotiate agreements with suppliers;

- Source out new suppliers and exclusive product lines;

- Make presentation of selected products with major accounts for advertising

purposes;

- Present new products and sales programs to salesforce during monthly sales

meetings;

- Plan and organize participation to trade shows.

- Establish sale strategies to optimize the customer base and preserve actual

accounts;

- Organize and supervise the salesforce (4 sales representatives)

April 1996 - November 2003 FOUNDER AND OWNER

Bob & Charlotte Agency, Québec

Distribution, representation and consulting for

various companies in the gift industry

Responsibilities - Analysis and market development;

- Establishment of sales strategies in order to expand the customer base and

maintain current accounts;

- Organize and supervise a sales force (4 sales representatives);

- Coordinate and organize trade shows (Montréal, Halifax and Toronto);

- Source out new products to insure growth of the business;

- Develop specific products/programs for specialized chain stores.

Achievements - Obtain exclusive rights to market a new technology in Canada;

- Creation of many private label programs for specialized chain stores;

- Marketing of new products through organized sales network.

February 1993 – March 1996 CANADIAN SALES MANAGER

Produits Aromatiques C.T. inc., Donnacona

Responsibilities - Insure the growth of sales for the company in Canada;

- Organize and supervise the sales force (15 sales representatives);

- Establishment of promotional and advertising strategies;

- Organize and coordinate trade shows (12 shows across Canada);

- Supervise customer service.

Achievements - Establish and maintain an effective sales force;

- Winner of a Fidéides prize (1995) – Marketing;

- Exponential growth of sales;

- Repeated success in marketing new products.

Education

University BACCALAURÉTE IN ADMINISTRATION

MARKETING OPTION

Université du Québec à Chicoutimi

1990

Collège COMMERCE DIPLOMA

Centre d’études collégiales

à Chibougamau

1987

SOCIAL SCIENCE (COMMERCE)

St-Lawrence College, Québec

Secondary HIGH SCHOOL DIPLOMA

Holy Family School, Chibougamau

Language FRENCH: spoken and written

ENGLISH: spoken and written

Computer software ACCOUNTING

Fortune 1000, Accpac

OFFICE APPLICATION

Word

Excel

Power Point

Outlook

Salesforce (CRM)

References available on request



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