PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

CERTIFICATIONS

KRISTINA BERRES-MICHON

***** ****** ******, *********, ** 55044

Cell: 612-***-****

acrupa@r.postjobfree.com

Dependable Operations Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Hotel operations and management

Service-oriented

Budgeting and cost control

Guest satisfaction specialist

Strong mechanical and electrical skills

HVAC computer controls knowledge

Painting and repair specialist

Operations Manager February 1988 to July 2015

Residence Inn by Marriott - 3040 Eagandale Place Eagan, MN 55121 Partnered successfully with General manager and department heads to produce a award winning Marriott.

Trained, coached and mentored staff to ensure smooth adoption of new program. Implemented innovative programs to increase employee loyalty and reduce turnover.

Recruited and trained new members of the guest service team. Owner May 2005 to May 2011

Anytime Fitness - 115 South Broadway, Jordan, MN 55352 Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales. Explained the use of exercise equipment to all participants, prioritizing safety at all times.

Developed safe and effective exercise programs for all members. Dakota County Technical College April 13, 2011

Rosemount, MN

Certified Pool-Spa Operator:

Lakeville High School

Lakeville, MN

High School Diploma:

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