Kim Boniferro *** Country Creek Lane Kissimmee Florida 34746 Email : acruov@r.postjobfree.com Tel: 407-***-****

I have obtained my L2 Visa and all necessary papers to be able to legally work in the United States.

Summary of Qualifications

•Over 20 years experience in Customer Service and Administration

•Accounting and Bookkeeping experience with Quickbooks

•Exceptional Communication skill, Tone and Demeanor

•Strong problem solving and conflict resolution

•Telecommunications knowledge

•Cooperative team player and efficient self starter

•Proficient in Customer account software

•Appropriately document all transactions and pertinent information

Relevant Skills

•Troubleshooting to resolve technical issues, resetting passwords, overriding systems to correct issues with a variety of diagnostic tools

•Investigated and resolved customer inquiries and in a timely and empathetic manner

•Strong organizational and multi – tasking abilities

•Respond to email and chat inquiries promptly and efficiently

•Maintaining inventory and ordering supplies

•Verified packing slips against original order

•Knowledge of Mobility software programs eg: Telegance/ Snooper/ IEX Scheduling

•Knowledge of Home Services for Satellite, Cable, Internet and Landline software programs eg: Compass DT1/ Synopsis/ Vesta/ CSG/ Call Tracker/

•Process payments by accepting cash, cheques and credit cards

Work History

TELUS Calgary Alberta CLOS/PRESTO Agent Jan. 2013 – Jan. 2015

RGR Canada Calgary Alberta Warehouse Manager Aug. 2010- Nov. 2013

Convergys for AT&T Welland Ont Customer Service Sept. 2006 – Nov.2009

Lou's Tire Service Wainfleet Ont. Office Manager June 1986 – Nov. 2009

EDUCATION AND RELEVANT TRAINING

High School Lakeport Secondary St. Catharines Ont.

Business and Computer Courses Niagara College Ont.

Presently attending night school at Valencia College to learn Spanish

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