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Customer Service Project

Location:
San Francisco, CA
Posted:
September 25, 2015

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Resume:

Tatiana Caramico *** Sol Vista Way • Escondido, CA 92025

Phone: +1-760-***-**** • E-mail: acruou@r.postjobfree.com Summary of Qualification

Accomplished and dedicated Business Administrator with knowledge in Project Planning and Project Managing working in the areas of Product Development, Database Maintenance and Marketing. Innovative professional who builds teams, creates relationships, and earns trust through positive, transmittable energy. Remarkable on technical details while making effective product planning and development contributions at higher levels. High-impact professional respected by colleagues / superiors; strategically and tactfully resolves problems with exceptional skills in improving products, reducing costs and lead times. From a strong international experience in the United States of America and Germany, great experience in different cultures and the skills to communicate and negotiate internationally were acquired, which are very useful on projects involving international teams.

Areas of Expertise

Project Coordination / Management Strategic Planning Superior Interpersonal Skills

Good presentation and public speaking skills Work Ethic Customer Service Relations

Program Timelines Development Task Delegation Excellent Computer Skills Education

Post-Graduation (MBA), Foreign Trade – Universidade Paulista – 2011 - São Paulo - Brazil

Bachelor Degree, Business Administration – Universidade Paulista – São Paulo - Brazil

International Bachelor Degree, Business Administration - Studiengemeinschaft Darmstadt University, Germany – 2005

Technical Graduation: IT Management / Informatikkauffrau – Qualification recognized in Germany - IFPA Humboldt - Administrative Professional Training Institute - 2012 Language Skills

English: Fluent German: Fluent Portuguese: Native Spanish: Basic Professional Experience

VOLKSWAGEN BRASIL, São Paulo ● Brazil

Powertrain Project Planner 06/2012 - Present

Multinational in the automobile industry and the largest company in this sector in Brazil. Acted as Project Planner in the Engine and Transmission department, which involved defining, and approving projects, technical analysis of proposals, timeframes, administrative and technical support along with the Engineering, Quality, Marketing, Purchasing and Finance Departments. Taking the results to the Company Board for approval of funds to implement the project; Key Accomplishments:

Budget Managing of the areas under my responsibility and execution of investment plans aimed at modernizing, increasing engine production by approximately 13% from the previous year, thus increasing the company's revenues;

Coordinated projects to reduce emissions of pollutants to attend the new law regulations in Brazil

(Inovar Auto), thus ensuring greater energy efficiency and lower consumption in the fleet of vehicles as of 2015. The implementation of the project will generate a savings of 1% p.p. of taxes for each vehicle sold in the fleet;

Created, developed and implemented a highly confidential Powertrain Portfolio Report of Volkswagen Brazil to keep the Engine and Transmission Cycle Plan up-to-date with our competitors and with the global auto industry trends.

VOLKSWAGEN BRASIL, São Paulo ● Brazil

Internship: Software Management 04/2011 to 06/2012

Responsible for programming a data acquisition system for temperature and pressure of the engine systems using the LabView software and Compact DAQ Hardware from National Instruments with the purpose of testing engines and transmissions during extreme situations in vehicles and in dynamometers.

Preparation of vehicles for test-drive. Reports and graphics elaboration to compare all acquired data for further presentation to the board of directors.

Assistance in evaluation of fuel and emissions reduction programs, monitoring the installation of the hardware, conducting the practical test. Analyzing results and delivering conclusive reports. Tatiana Caramico 911 Sol Vista Way • Escondido, CA 92025 Phone: +1-760-***-**** • E-mail: acruou@r.postjobfree.com FASTEN GROUP IMP. & EXP. CO., LTD, São Paulo ● Brazil Project and Marketing Manager 01/2007 to 03/2011

Multinational in the import and export area for the steel cables industry. Located in China. Extensive experience in market research, identifying risks and client acquisition in order to import galvanized steel cables for conveyor belts.

Lead the whole process since product quotation, negotiation, order confirmation, shipping and transportation monitoring as well as delivery to the customer.

Responsible for market research and contact management for import and export, development of commercial campaigns for magazines and newspapers in Brazil. JAMBA! GMBH, Berlin ● Germany

Project and Marketing Manager 03/2004 to 03/2006

A company in the content segment for mobile phones based in Berlin, Germany. It supplies products worldwide.

Responsible for product and content management for the European countries: UK, Ireland, Spain and Portugal.

Carried out analyzes, development and maintenance of the content of Portugal and Spain websites. Market research and trends of different markets to keep all websites updated. Direct assistance in the promotion of products in various medias, like TV and magazines. High cooperation with B2B department for the development and marketing of products in the area of WAP portals.

Key Accomplishments:

Responsible for making product and mobile content sales in Portugal the largest for 3 consecutive months in 2005, this being the highest profit given to the company by a single country (approx. 49 million dollars net, or 19 cents per share), and even surpassing sales in the United States of America. MITTE’S BACKPACKER HOSTEL, Berlin ● Germany

Marketing Assistant 07/2001 to 02/2004

The most artistic Hostel in Berlin. Located downtown and decorated by famous artists. Office Management responsible for group reservations management, database optimization, marketing and event projects, data analysis and comparison.

KORN/FERRY HOFMANN HERBOLD INTERNATIONAL, Mainz ● Germany Recruiting Associate 07/2000 to 02/2001

Global leader in business consulting.

Responsible for the search for qualified executives and specialists across Europe. Responsible for search projects and preparation of research system, execution of corporate and market analysis. Key Accomplishments:

Solely responsible for the international recruitment and recognized by Korn / Ferry in Germany for my performance and excellent knowledge of the English language, which was very useful in the acquisition of great clients and talents;

Computer Skills and Additional Information

IT Knowledge:

Microsoft Office:

Word ● Excel ● PowerPoint ● Project ● Outlook -

(Advanced)

Adobe Acrobat – (Advanced)

Photoshop – (Advanced)

AutoCAD – (Intermediate)

MySQL-Server – (Basic)

Windows 7 / 8 – (Advanced)

Courses & Certificates:

-Project Management Training

-Leading and Managing People Certificate - 2012

-Performance Indicators for the Automobile Industry - 2013

-Motivational Actions to Improve Organizational

Atmosphere and Performance - 2014

-Certified Specialist in Full Vehicle Automotive

Technology (AutoUni – The Volkswagen University) - 2014 Volunteer Work:

- Taught English to Business Administration students at Universidade Paulista – 2008 - 2009

- Active work in donations caigns for Elderly Institutions - Associação Beneficente "A Mão Branca" de Amparo aos Idosos "The White Helping Hand to The Elderly" – 2009 -2010



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