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Customer Service Accounting

Location:
San Francisco, CA
Posted:
September 25, 2015

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Resume:

ANDY MURRAY

*** ******** **.

Neptune, NJ *****

610-***-****

acruni@r.postjobfree.com

EDUCATION

Thomas Edison State College, Trenton, NJ

B.S. in Business Administration - Accounting, Graduation Sept. 11, 2015 (All coursework completed) Cumulative GPA: 3.93 / 4.00

St. John’s University, Queens, NY

B.S. in Accounting, May 2011 Transfer

KPMG Stanley Kirk Scholarship

Cumulative GPA: 3.98 / 4.00

SKILLS

Certified Microsoft Office 2013 Specialist- Excel

Proficiency in Excel, Word, Access, Powerpoint

Typing speed of 60 WPM

Licensed Real Estate Agent (PA)

Experience with Propertyware (Real Estate Software)

WORK EXPERIENCE

IT Financial Systems Analyst Internship, Meridian Health, Aug. 2012 - January 2013

Created Excel worksheets and reports for IT Financial Systems Department

Assisted database administrator in solving tickets and helping end users over phone

Created software training procedures and materials for Kronos software

Performed data validations for Kronos timekeeping software Junior Accountant, Your Local Leasing Company Inc., Spring 2013

Handled accounting related questions from tenants and owners through email and phone and responded to requests for information

Responsible for finding discrepancies in ledgers and correcting them with adjusting entries

Performed bank reconciliations

Identified opportunities for new projects such as developing new procedure for outsourcing invoice data entry work to third parties

Actively improved accounting processes to save time like changing accounting software settings to enable us to pre-apply the next month’s rent in accounting system

Processed rental payments and bank deposits

Real Estate Agent, Elite Rental Properties Inc., Summer 2013

Screened rental applicants for approval by landlords

Produced rent surveys and researched demographic information for Broker of Record

Independently studied and passed PA Real Estate License exam in less than a month

Verified Deed and property tax information through Delaware County Real Estate Parcels & Tax Records System for Broker of Record when engaging with potential new clients

Showed properties and processed rental applications Sales Associate, Best Buy, Winter 2013 -2014

Assisted customers with product selection and helped them understand the differences between our electronic products

Made sales presentations to customers and groups in store

Helped to deescalate conflict and diffuse tension with irate customers by apologizing for any prob- lems and offering to help customers while providing superior customer service

Proactively took steps to prevent potential problems for customers like finding substitute merchandise for out of stock items

Processed merchandise transactions and payments at register

Ran applications and performed credit and income verification for Best Buy credit cards

Scheduled appointments for servicing electronics under warrantee

Answered any department inquiries made to store by phone Customer Service Associate, The Home Depot, Winter 2014-2015

Assisted customers with product selection and explained the benefits of different products as well as how to use them

Made sales presentations to customers and groups in store

Helped to deescalate conflict and diffuse tension with irate customers

Provided timely customer service and made all customers feel respected and appreciated

Proactively took steps to prevent potential problems for customers like picking out their online orders in advance so they wouldn’t have to wait when they came to the store

Maintained proper inventory and scanned depleted inventory for replenishment

Answered any department inquiries made to store by phone ACTIVITIES

Beta Alpha Psi (Accounting Honor Society), St. John’s University

Attended academic and business lectures from representatives of the Accounting Profession.

Tutored St. John’s students in Accounting/Finance Lab twice a week every semester.

Participated in community service events including Breast Cancer Walk and NY Cares Day. Habitat For Humanity

Participated in Philadelphia home build projects

Assisted in preparing for opening of new “Restore” store in South Philadelphia

Provided assistance with repair projects

Beta Gamma Sigma (Honor Society for Business Schools), St. John’s University

International honor society for business and management at business schools accredited by AACSB International.



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