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Customer Service Manager

Location:
Midvale, UT
Posted:
September 25, 2015

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Resume:

Michael J. Powelson

** ********** *****

Covington GA. 30016

Phone: 484-***-****

E-Mail: acrumd@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

A highly talented Diesel Mechanic with huge experience in performing mechanical repair and maintenance on Armory, trucks and other diesel or gas-powered mechanical or automotive equipment; maintain, repair or replace various systems and components, including, engines, brakes, transmissions, differentials, drivetrain, steering, and cooling systems; assure to meet safety and operation requirements. I have spent years working in a customer service center and have learned to assure and satisfy customer service in a fast paced environment. In every facet of my work experience, I have held a position of authority, supervisory, mentor, or lead/shop foreman in every job position I have held.

PROFESSIONAL EXPERIENCE:

10/2012-5/2015 Andy Mohr Truck Center Indianapolis IN.

Senoir Corporate Buyer/ Wholesale Manager

Locate class 8 and medium duty and specialized equipment. Inventory management. P&L statements

Sell equipment to other dealers and or designated customers. Inspect equipment to be purchased

through customers. Build long term existing relations with current customers, and

new prospective customers. Inspections were performed by myself, when equipment was purchased

directly.

2011-3/2012 Kenworth Of South Florida Ft.Lauderdale FL.

Senoir Corporate Buyer/ Wholesale Manager

Locate Class 8 and medium duty equipment. Sell to other dealerships and or

Retail customers. Inspect equipment to be purchased through designated customers.

Build longterm customer relations with current and prospective new customers

2010-9/2011 Grande Truck Center San Antonio TX.

Rebuild Manager/Shop Foreman

In charge off all phases of transmission, manual and automatic,

differentials, pto's, complete driveline fabrication foreman. Diagnoses, of failed items,

complete overhaul of those components back to customer in an orderly fashion.

In charge of 4 technicians and all their assignments. Scheduling of schooling for

current product where necessary. Responsible for all Allison automatic warranty

claims procedures, where deemed needed. Estimating, presenting to customer

for direct approval or disapproval. Foreman for driveline fabrication, from inception

to customer.

2003- 12/2009 Penske Truck Leasing Green Hills. Pa.

Responsible for answering phones in a high volume call center, troubleshooting maintenance issues and coordinating all repairs and or replacement. Training of new hire employees.

2000-2003 Best Used Trucks Bethel, Pa.

Selling class 8 heavy duty trucks. Worked as a sales manager for approx. one year. Worked as a wholesale/retail sales associate.

1989-2000 Penske Truck Leasing Green Hills, Pa.

Responsible for answering phones in a call center, high volume environment. Lead-tech, for three years, 1993-1996, to include all supervisory duties Mentor, and trainer for new hires.Volunteered to show all company functions within department to tours.

1986-1989 C&D Power Systems Conshohocken, Pa.

Assembly from blue prints, of metal components, and charging systems Second Shift Shop Foreman Responsible for delegation of work assignments, productivity reports. Responsible to maintain all shop equipment, for effective productivity. In charge of 10 fabricator/welders.

Handled all maintenance on an assembly line environment when needed to keep productivty

running to it’s fullest potential.

1982-1986 United States Army Ft. Riley, Kansas

Heavy Equipment Diesel Mechanic Complete Rebuilding of all major components, transmissions, engines. Squad leader, shop foreman Recommended for promotion

page 2 of 2

Michael J. Powelson

60 Wellington Trail

Covington GA. 30016

Phone: 484-***-****

E-Mail: acrumd@r.postjobfree.com

EDUCATION:

1982 Boyertown High School Boyertown, Pa.

General Diploma

PAGE 2 OF 2:

1989 Elizabethtown College Elizabethtown, Pa.

Diesel Technology graduate, theory, and rebuilding of Diesel Engines Graduated second in class Graduated most improved student

1993- 12/2010 US Army National Guard. Ft. Indian Town Gap, Pa.

Qualified as Heavy Equip. Construction Diesel Mechanic Qualified as Light/Heavy Wheel Diesel Mechanic Qualified as Power Generation, Master Universal A/C Technician Promoted to Sergeant, November 2005.

AWARDS/ HONORABLE MENTION:

Meritorious Good Conduct Medal, 3 years continuous un-eventful service.

Meritorious Army Achievement Medal.

Meritorious Army Commendation Medal

Meritorious Pennsylvania Recruiting & Retention Medal Overseas Training Ribbon (Awarded Twice)

Graduate from Non-Commissioned Officer Academy.

Volunteered for Non-Commissioned Officer in Charge of recruiting

Thank you,

Mike Powelson

Cell-484-***-****

A Truck Store

Affordable, Effective, Results

www.atruckstore.com



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