COLLEEN ROSENTRAUB

**** *** ***** **** *****, Jacksonville, FL 32224 • Cell: 516-***-**** • acrulo@r.postjobfree.com

Professional Summary

Administrative professional possessing a strong desire to learn and grow professionally with 20 years’ experience in

Healthcare. Proficient in MS Office. Patient-oriented medical secretary with strong attention to detail, professional

telephone etiquette and organization skills. Previously supported up to 5 physicians in a busy pathology office

setting.

Skills

Types 45-50 WPM Works well under pressure

Attention to detail Adept at prioritizing/managing deadlines

Meeting minutes Efficient and reliable team player

Professional phone etiquette Excellent communication skills

Work History

Administrative Secretary, 10/2003 to 08/2015

South Nassau Communities Hospital – Oceanside, NY

Oversaw daily office operations for staff of 5 employees.

Composed and drafted all outgoing correspondence and reports for physicians.

Reduced overhead by taking on more responsibility with creative and administrative projects.

Supported Chairman through personal document management, calendar organization and collateral

preparation for meetings.

Prepared meeting minutes and memorandums for organizational support.

Performed clerical duties, such as word processing, data entry, answering phones and filing.

Expertly transcribed medical reports for a variety of physicians in a hospital setting.

Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.

Answered and managed incoming and outgoing calls while recording accurate messages.

Coordinated committee meetings, including schedules and information preparation and distribution.

Accessioned specimens for laboratory testing and archiving.

Quickly responded to and resolved all customer service issues in a timely manner.

Maintained strict patient and physician confidentiality.

Processed all check requests from outside vendors for proper and timely payment

Prepared specimens for transport to outside lab for further testing.

Clerk, 09/2002 to 10/2003

Larry Friedman MD & Lisa Walters – Oceanside, NY

Responsible for pulling patient charts needed for the next day.

Handle transferring of phone calls to the appropriate party within the practice to ensure that the patients'

needs are met.

Handling all fax results and making sure all reports are appropriately documented in the patient's chart.

Handling all precertification and referrals need for patients.

Computer Clerk, 01/1995 to 10/2003

South Nassau Communities Hospital – Oceanside, NY

Performed clerical duties, such as word processing, data entry, answering phones and filing.

Answered an average of 200 calls per day by addressing patient inquiries and providing clinicians with

information.

Entered laboratory testing data into databases in a timely and accurate manner.

Accurately reported test results according to established procedures.

Education

High School Diploma: 1984

Oceanside High School - Oceanside, NY

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