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Program Manager

Location:
Parker, CO
Posted:
September 25, 2015

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Resume:

John E. Ley

**** **** ******** ******

Parker, Colorado 80134

Home: 303-***-****

Cell: 720-***-****

E-Mail: acruk7@r.postjobfree.com

Profile: Leader, teacher, mentor, and coach within the project management profession who is:

Experienced contract negotiator and manager of customer and vendor relationships;

Managed systems development activities, including software design, development, testing, and deployment;

Experienced in project planning methodology using availability, scalability, and cost efficiency;

Experienced in evaluating program activities, reviewing budgets, and managing expenses;

Led, coached, supervised, and facilitated technical staffs and cross-functional business teams; and

Teach a 2-day course of Project Management Fundamentals to professionals interested in a career within the project management profession.

PROFESSIONAL EXPERIENCE

Senior Project Management Consultant 09/2015 to Present

Self Employed

Seeking opportunities to partner with or support organizations that need an experienced, knowledgeable, and capable project management professional to assist with project management activities. Roles that I can contribute to organizational success include: Senior Project Manager; Program Manager, and as a PMO Leader.

Director, PMO 10/2010 to 09/2015

ADT Security Services, LLC Aurora, CO

Responsible for the organization, management, and establishment of project and portfolio standards, capabilities, and the identification of resource constraints which impact Customer Care implementation priorities. Establish project management and resource management standards for all Customer Care operational and support teams in order to achieve success as defined by accepted customer satisfaction metrics.

Established organizational standards, metrics, and methodologies for the PMO; trained key leaders in project management fundamentals and PMO-based operational norms.

Managed the initiation, planning, and implementation of over 50 business-critical projects in the United States; the projects focused on maintaining business-critical functions that serve ADT’s 7 million customers within North America. These efforts include acquisition integrations, reorganizations, and operational support activities.

Collaborated with business leadership in the definition of business cases which established the justification for implementing programs and projects for all of the initiatives my project teams completed.

Senior IT Project Manager 7/2006 to 9/2010

ADT North America Aurora, CO

Senior Project Manager for ADT Information Technology. Manage strategic and operational projects for the Customer Care Organization in support of ADT’s Customer Monitoring and Account Service Centers. Managed cross-functional teams to deliver technology solutions to internal stakeholders for ADT North America and ADT Canada.

One of five Project Managers who lead the ADT IT’s Transformation effort; this initiative focuses on changing how IT initiates, plans, and delivers projects for its business partners.

Initiated, planned, and implemented over 18 business-critical projects in the United States and Canada; the projects focused on maintaining business-critical functions that serve ADT’s 7 million customers within North America.

Collaborated with business leadership in the definition of business cases which established the justification for implementing the technology initiatives my project teams completed.

Established, in collaboration with the IT Finance Team, a Project Financial Workbook that enabled all capital projects to be defined, justified, forecasted, and tracked as they are implemented. This enterprise standard, established in 2009, remains IT’s approved project definition and tracking methodology.

Senior IT Project Manager 4/2004 to 6/2006

Jeppesen Sanderson Englewood, CO

Senior Project Manager for the Jeppesen Technology Services Program Management Office. Managed strategic and operational projects for the Data Systems Development Group. Managed cross-functional teams to deliver technology solutions to internal and external stakeholders.

Led a ten-person team in the definition, analysis, and development of a strategic corporate initiative; the project sets a new data standard for the aviation industry and enables data owners to electronically manage their information using real-time information access. The twelve-month project completed within budget and established scope.

Led an IT initiative to define the software test function as part of a CMMI-based process improvement initiative. The result was a standardized testing methodology that was followed by all IT project teams.

Task Force Executive Officer 1/2003 to 1/2004

United States Army Reserves, Parks RFTA Dublin, CA

Activated for Operation Enduring Freedom, from January 2003 to January 2004. Second-in-command for a 41-person team providing training in the Military Decision Making Process to multi-functional teams within newly mobilized organizations in order to prepare them for overseas assignments in forward-deployed areas. Established strategic plans and managed all logistical requirements for supported training teams. Trained a 30 person staff using the Military Decision Making Process; directed a team of seven people to accomplish this training. The effort was recognized as deploying organization’s best training experience.

Computer Analyst 5/2002 to 1/2003

Northrop-Grumman Information Technologies Ft. Leavenworth, KS

Senior Program Manager, eBusiness Group 4/2000 to 9/2001

Rhythms NetConnections, Inc. Englewood, CO

Project Lead, Electronic Commerce Project 9/1999 to 4/2000

Bullfrog Technologies, LLC Englewood, CO

Manager, Enterprise Services Group 1/1995 to 9/1999

US WEST (now CenturyLink) - Information Technologies Denver, CO

U.S. Army & U.S. Army Reserves 5/1980 to 6/2010

Brigade Commander

Information Manager

Deputy Brigade Commander

Logistics Planning Manager

Group Commander

Company Commander

Task Force Executive Officer

Company Executive Officer

Senior Observer Trainer

My military roles and responsibilities over my 30 year career include the performance as a chief executive responsible for organizations with over 500 personnel and charged with strategic and operational training responsibilities. I have provided various leadership, supervision, management, training, and process guidance to those personnel I directed and their respective organizations. I have developed and managed budgets and have been responsible for over $3 million in equipment, its accountability and serviceability for operations in all weather conditions and training circumstances. Successfully completed training and applied the skill as an Army Modeling and Simulations officer for battalion; brigade; and division staff training exercises.

EDUCATION

United States Military Academy, West Point, New York. BS Degree, Major in General Engineering.

Golden Gate University, San Francisco, California. MBA, Major in Operations Management.

University of Colorado, Denver, Colorado. MS, Computer Information Systems.

Project Management Institute, Newtown Square, Pennsylvania. Certificate, Project Management Professional.



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