JOY L CHASE

**** **** **., *******, ** *****

Home: 262-***-**** Email: acruk4@r.postjobfree.com

Summary

Creative, well-rounded manager with a diverse retail background. Able to develop talent, communicate with credibility, think strategically and exhibit functional knowledge and skills, while performing well under pressure.

Professional Expertise

OPERATIONS MANAGEMENT

•Executes strong operational efficiencies and standards.

•Focuses on process and operational consistency to improve performance.

•Articulates a forward thinking and energizing direction for the store.

•Demonstrates a clear bias for action and a sense of urgency on priorities.

•Sets challenging objective and communicates clear expectations.

•Partners with district manager and home office store to manage clearance product price points for liquidation while maximizing merchandise margins.

•Identifies store’s needs through utilization of sales reports, adjusting sales floor layouts and making recommendations to district manager.

•Develops business-to-business relationships within the store’s geographic area to drive sales.

•Performs bi-weekly and monthly in-store inventories.

•Uses sound judgment to make good business decisions in a timely manner.

•Communicates with business partners at all levels regularly with appropriate detail.

CUSTOMER SALES AND SERVICE

•Creates excitement by reviewing weekly promo packages and making recommendations to district manager.

•Instills in all employees the importance of superior customer service.

•Thinks and acts accordingly with a customer’s perspective.

•Provides customers assistance that meets their needs.

•Solicits customer feedback to ensure continuous improvement.

•Facilitated employee relations training for managers.

•Strong Visuals, and compliance with planograms.

•Follow up on jobs that are being performed for customers.

HUMAN RESOURCES AND STAFF DEVELOPMENT

•Fills open positions through recruiting and hiring based on store needs and standards.

•Writes and delivers performance reviews in a timely manner.

•Builds teams reflective of the diversity of the community.

•Recognizes, celebrates and rewards employees’ accomplishments.

•Hold employees accountable for performance.

•Treats all employees consistently and fairly with compassion.

•Encourages an environment of open two-way communication.

•Values each employee’s contribution, knowledge, skills and abilities.

Professional Experience

Assistant Manager

Seebeck Gallery- Pleasant Prairie

Store Manager

Multi-Unit Manager

SKECHER’S –PLEASANT PRAIRIE, WI & GURNEE, IL

Store Manager

YANKEE CANDLE–GURNEE, IL

Assistant Store Manager

JUSTICE (LIMITED TOO)–PLEASANT PRAIRIE, WI

Sales Leader/Visual Merchandiser

VICTORIA’S SECRET –RACINE, WI & VERNON HILLS, IL

Store Manager

PAC SUN –PLEASANT PRAIRIE, WI

Store Manager

LIMITED TOO –GURNEE, IL

Co-Manager

BATH & BODY WORKS –PLEASANT PRAIRIE, WI & GURNEE, IL

Education

BACHELORS OF SCIENCE (TENTATIVE MAY 2016)

Carthage College

Kenosha, WI

Business Management

Marketing/ Visual Merchandising

Associate Degree

Marketing

Human Service Management

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