Lynna J. Lee

*** *. ***********’s Run, Milton, GA 30004 acruem@r.postjobfree.com 678-***-****

OBJECTIVE

A software analyst and customer support professional with a medical background, I am looking for new challenges in a business support, training, or software implementation consultative role.

EXPERIENCE

Data Analyst - Distributor Data Solutions, 1/2014 – Present

Utilize proprietary software and spreadsheet tools to import, compare, and analyze data from healthcare product sales distributors, price catalogs and rebate reconciliations. Point of contact for top tier client. Evaluate, solve, and correct data discrepancies and generate client specified reports for over 300,000 records and $13M of sales data/month. Work with programmers on quality control and interface issues and to extend and enhance software functionality. Create materials and conduct system and process training for new employees. Consistently meet work deadlines.

Substitute Teacher - Fulton County Schools, 9/2009 – 12/2013

Taught children from elementary through high school levels in the Fulton County school system. Earned a preferred substitute teacher status with several school administrations leading to several prolonged substituting engagements. Brought additional materials to enhance the learning experience for the students.

Senior Application Specialist - HBO & Co/McKesson, 6/1992 – 9/1995

Responsibilities included designing, creating and executing quality assurance testing, and product documentation for new software functionality and enhancements for Radiology Information System software solutions. Progression of product knowledge led to becoming a customer support representative for radiologic software system related trouble tickets and escalations. Demonstrated software and equipment at national annual conventions in Chicago.

Installation Director - Shared Medical Systems, 1/1990 – 6/1992

Worked closely with large client hospitals across the US and analyzed automation needs so Radiology and Scheduling software could be utilized to produce maximum results. On-site business consultant who configured software business solutions and reports for hospital customers. Liaison between customers and SMS corporate programmers. Conducted formal training classes for hospital personnel. Received “Pride and Performance” Award.

Healthcare Consultant - Foxfire Incorporated, 8/1989 – 11/1990

Met with hospital department managers to discuss current charges and prices for procedures and supplies. Researched competitors’ prices and made recommendations for pricing changes to significantly increase collectible revenue. Created easy-to-use charge forms with accompanying instructions for nurses and technicians. Prepared detailed monthly revenue tracking reports for hospital CFOs. Trained new consultants on in-office software.

Certified Radiologic Technologist - Riverside & Mercy Hospitals, 5/1987 – 7/1989

Performed diagnostic radioscopic and fluoroscopic procedures on patients in a professional and caring manner as a team member with other technologists, nurses, and physicians.

SKILLS & QUALIFICATIONS

Customer Service Professional

Analyst who maintains positive working relationship with large client

Consultant who led successful software installations with numerous hospitals

Teacher who strove to impart knowledge to all students in the classroom

X-Ray Technologist who cared about patients’ well-being and worked as a team member with other medical personnel

Leader & Liaison

PTA Co-President who worked with 40 chairmen and over 200 volunteers on school activities and events and accomplished principal’s goals for school

Chairman of highly acclaimed school Science Lab with 10 managers and 100 parent volunteers for 1,100 students

Publically elected High School Governance Councilman serving as parent liaison

Organizer & Time Manager

Responsible self-starter who is able to prioritize numerous daily tasks

Secretary of new Parent Association who helped get board organized

Author of multiple award winning school grants and reports including environmental related funding, “Outstanding PTA,” and “Principal of the Year”

Frequent special event planner for sports teams, school, and community events

Medical Knowledge

Have working understanding of medical terminology and records, patient care, and hospital procedures

Volunteered in respiratory therapy, oncology, pediatric, emergency, and physical therapy departments

Worked with multiple manufacturers and providers of healthcare software and products

EDUCATION

Masters of Business Administration

The Ohio State University; Columbus, OH

Major: Marketing

Bachelor of Science

The University of North Carolina; Chapel Hill, NC

Major: Radiologic Science

Lynna J. Lee, page 2

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