Customer Service Sales
Resume:
Lynette T. Brown
**** ********* **** ***** ********, GA 30088 412-***-**** acrue3@r.postjobfree.com
Professional Summary
Professional Detailed orientated individual with over 20 years of experience managing business, customer relations in multiple forms and Extensive knowledge in case management . Serve as primary point of contact for and liaison between management, sales teams, personnel, clients, and customers. Maintain excellent written and oral communication skills, problem resolution abilities, and a high level of confidentiality while providing superior customer service.
Highlights
20 years of Customer Service
5 years Supervisory Experience
10 years Case Management
Cash Handling
Data Entry
Notary
Rental Property Manager
Tax Preparations and Filings
Professional Summary
June, 2013-present
K&G Fashion Superstore
Stone Mountain, GA
Customer Service Representative/Sales
Increased overall annual sales 15% by incorporating several quality process improvements within the store. Prepared daily sales paperwork to be submitted for audit while maintaining compliance within the store. Maintained friendly and professional customer and employee interactions.
August, 2012-April, 2013
Servicelink FNF
Corapolis, PA
Originations and RTO Abstract Vendor Coordinator
Composed and drafted all outgoing correspondence and reports for managers.
Oversaw inventory and office supply purchases.
Resolved vendor profile issues and transaction issues by following and applying appropriate escalation paths to ensure timely resolutions.
February, 2012- August 2012
NCO/Nstar
Pittsburgh, PA
Credit and Collections Representative Call Center
Constant telephone communication with clients to resolve delinquent accounts while providing quality customer service.
Increased overall annual retention 25% by incorporating several quality process improvements within the office.
Complete knowledge and understanding while remaining in compliance with NCO policies and procedures while processing payments or setting up payment plans.
October, 2007-June 2011
YWCA of Greater Pittsburgh
Pittsburgh, PA
Eligibility Coordinator
Composed and drafted all outgoing correspondence and reports for managers and staff.
Responsible for training new hires before, during and after completion of training class.
Pro-actively managed a case load of over 300 clients while working independently with the Department of Public Welfare to ensure policies and procedures were being followed correctly while ensuring clients maintained their eligibility.
Placement of clients to jobsites working with Gov/welfare requirements and skills needed.
Education
August, 2010-Present
University of Phoenix
I am currently in pursuit of Bachelors of Science Degree, Business Administration and majoring in Accounting
Ruben Daniels Lifelong Learning Center
H.S. Diploma
The Phlebotomy Training Center
Certificate (Phlebotomist)
YWCA of Greater Pittsburgh
Certificate
Peer Coach Training 6/2008
L. Butler Notary Service’s Pittsburgh Notary Association/Owner
Feb. 2010-2014
Licensed Notary
Property Manager
VITA Tax Preparer
References
Danny Everett
Musician
Alpharetta, Ga.
Tamika Muhammad
Eligibility Supervisor
Pittsburgh, Pa.
Rev. Arthur Young
Pastor
Pittsburgh, Pa
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