Introduction

Ms. Mitchell is a seasoned Information technology specialist with over a decade of experience in various practices including Quality Assurance, Business Analysis, Project coordination, and Management experience. Her in-depth expertise in Quality and Control disciplines are unsurpassed by her peers and recognized by her colleges. She has extensive experience on mobile applications all the way through, and including, Mainframe systems. She is well versed in Quality Management, development and coding, requirements gathering, and SDLC. She has expertise in multiple development environments including Agile, Waterfall, Spiral, and Iterative. She is at home with the practices of Scrum and Kanban, and Gerkin and can assist in team development to new ideas. Her major strengths include the ability to quickly ramp up to a working team’s velocity, mapping and/or adapting to systems and processes, documentation and superior communication skills. Her experience and depth of knowledge assist her in quickly processing project sensitive deadlines and meeting tight time constraints. In addition, she has extensive experience in designing deliverables, in the Quality and Business practices such as test strategies, test estimates, test plans, test scripts, test data, user stories, use cases, business mock-ups, highly defined requirements, and leading JAD sessions with business and team partners. Cynthia is exceptionally technical and detailed oriented with an ability to effectively communicate with her technical team and business users.

Summary

Technical SME on majority of projects, bridging the gap between business units and development teams

As a BA lead charged with leading the team to review and uncover missed or undocumented business requirements

Superior understanding of business needs and eliciting requirements including gathering requirements, developing user swim diagrams, system process flows, and system models.

Experienced and works comfortably in a fast paced environment and coming online with new and complex systems.

Extensive knowledge of all phases of the software development cycle, experience documenting stories and designing wireframes during agile sprints

Works comfortably with business and user partners to demonstrate, train, and apply their ideas and to the developing system partners and guide them through the application, whether for training or user acceptance testing

Develops multiple detail oriented tools to assist in project matrix and status including defects on a daily basis to minimize the time that they are open

Experience

Quick Solutions Inc. (Consulting Company)

January 2013 – July 2015

Project Analyst - Ohio Department of Liquor Control (ODLC) 5/2015 to 7/2015

Returned to ODLC to solve role permission issues that surfaced during an audit

oMapped security roles and complex access roles in excess of over 400 tasks

oSolicited roles through multiple processes to clarify and define required accesses

oWorked within the complex role configuration of Dynamic AX to configure and simplify the required and assigned roles for various users individuals

Process Improvement Analyst - Utica National Insurance Co. 2/2015 – 06/2015

Partnered with the client to improve and develop thorough high quality accurate reporting systems using cutting edge ideas and forward thinking

Brought an organized systematic process to the clients use and further implementation of HP Quality Center to allow for reusability of test scripts across all business units

Implemented a process of linking defects to test cases, projects, requirements, and organized a reporting system using the clients available tools and enhanced processes so they can be seen by all users

Implemented template tools to test case management and defect reporting which lead to over 13% reduction in listed defects which was caused by duplicate entry by the testing team

Organized and conducted process improvement planning (PiP) sessions and action plans to improve quality and productivity.

Used various methodologies and PiP to develop strategies for improvement and conducted high-level discussions to achieve buy in and implementation of improvement plans.

Brought new and innovative ideas and tools to the business team to gather and manage requirements and control scope and project creep through requirement change control

Worked with quality leads and business leads to teach better velocity calculation and processes to accurately track iteration timelines.

Business Analyst & Technical Writer - Ohio Department of Liquor Control (ODLC) 03/2014 – 2/1/2015

Brought ideas to the Quality Lead to convert requirements tests into, and part of, E2E system test; maintained them at a scalable rate for ease of update and use.

Developed swim and user diagrams for multiple partners in the business and user portions of the project through JAD, brown paper, and interview requirements gathering

Organized and mapped requirements to system capabilities and processes to aid in the comprehensive users and business manual(s).

Developed, planned, and instructed multiple Train the Trainer (T2) sessions.

oGathered feedback from the T2 sessions and user experiences to recommend and clarify required enhancements to the system for the UX.

oLead the various business partners through the process of writing departmental training manuals using sanitized approaches and a single business approach

oImplemented Camtasia as the standard for recording online training for the business.

Business Analyst - Quality Assurance Lead – Apprisen (Credit Counseling Services) Inc. 06/2013 – 02/2014

Began work on the ICM project – the ICM project combined the attributes of three applications into one all encompassing application. Evaluated the requirement process that was in place during first two weeks. Without upending the entire process, added and changed the following:

oImplemented use of a Kanban board. This assisted the team in tracking progression of developed requirements and bottlenecks could be identified

oIntroduced story cards for the features and Gerkin to writing the the requirments were clear to all users

oDeveloped a thorugh review and organized defect review and prioritization process. Which assisted in presenting defects to the business and team to validate the issue was a defect or if it was a gap or missed requirement need.

oImplemented meeting schedules and plans to evaluate and update business on project status and condition.

Worked directly with Business partners and Users groups.

oAcrucial player in business meetings both facilitating and acting as the scribe to collect critical information to prepare for User Acceptance Testing (UAT)

oDeveloped, wrote, and managed the UAT test plan and all asspects of the UAT effort

oManaged and input defects/issues and enhancements found by business partners and user groups

Developed a ‘Defect Day’ for the development team in an effort to get defects fixed and released in a timely manner

Business Analyst - Quality Assurance Lead – The Ohio State University

01/2013 – 06/2013

Organized and divided the project into managable iterations using effort, velocity, and task driven calculations.

Developed and conducted bi-weekly development demonstrations to show current progress and new features.

Conducted sprint planning sessions which included the business partners input to maintain a linear forward momentum on the project with a scalable approach.

Used other college applications of similar size to assist the business in the desired scope of their application and final product and what would be a good fit for the OSU application

Research and selected the model application automation, selecting Perfecto Mobile

After input from the business partners integrated web services into the application

Sogeti USA LLC – CapGemini (Consulting Company)

June 2011 – November 2012

Business Analyst - Quality Assurance Lead - Nationwide Ins 08/2012 – 11/2012

Conducted analysis for process items to determine if its was in or out of scope.

Developed and wrote new requirements for the items that were out of scope. Then added them to the feature backlog list.

Mapped all requirements through Quality Center and Visio.

Managed and worked simultaniously with up to 11 projects that were in different phases of the SDLC

Managed, reported and organized test teams that varied from 2 – 15 testers on shore, and off.

Technical Writer – Emerson Network Power Company 06/2012 – 08/2012

Mentored the Emerson business analysts in new processes and technics after facilitating multiple training sessions for requirement writing, gathering technics, diagraming, and other aspects of business.

Reviewed requirements and user stories that were completed by Emerson BAs and helped them understand how to clarify, define and simplify them for better quality.

Reviewed the organizations use of Quality Center developed documentation with proposed ways of increasing the value and benefit of the system and its capabilities.

Aftermeeting with organization leads, implemented many of the new processes and features of the system to improve overall quality and performance of the team.

Business Analyst - Quality Assurance Lead – Abercrombie & Fitch 03/2012 – 06/2012

Initially on-boarded for a very large and business critical application; this included pushing the proper information to 6 different business units

Asked to review and evaluate the organizations use of Quality Center and suggest effective methods of enhancement and increased useage that would promote reusability across business units

Documented proposed process improvement changes that would assist and improve cost saving and quality processes.

Documented,organized and wrote requirement using Quality Center and further mapped them to test cases, defects, and other applications.

Business Analyst - Quality Assurance Lead – The Huntington Bank 06/2011 – 03/2012

Implimented the processes of Scrum, Stand Ups, KanBan,and Iteration Planning to the team.

Trained the Business Analysts in writing clear and concise requirement documents using methods such as Gerkin, Stories, and Scenerios.

Mapped user stories,, requirements, roles, and processes using Visio, PowerPoint, and Quality Center.

Quick Solutions Inc. (Consulting Company)

April 2007 – June 2011

Business Analyst - Quality Assurance Manager – IQ Innovations 08/2008 – 6/2011

Worked with Business Analysts and Project Manager to initiate projects processes and tracking matrix

Subject Matter Expert on the client application

Guided the test team through the process of creating test scripts, andcreating a QA process for project teams.

Crucial player in Requirement Elicitation meetings, and Domain and Design walkthrough meetings with BAs and Developers.

Maintained and updated all test suites in HP Quality Center

Integral role in the production support effort

Worked with both the business and users to ensure the application was properly understood by conducting training and process maps.

Managed all phases of testing, ensuring test plans, traceability, coverage and scenerios were covered by test cases which captured the intent ofthebusiness requirements and needs.

Maintained testing statistics in Microsoft’s Team Foundation Server (TFS)

Quality Assurance Lead – Avizent Risk Management 02/2008 – 07/2008

Worked closely with the Project Engineer, Quality Assurance Manager and Vice President of IT

Served as subject matter expert on new application being developed and triaged defects with the Developers

Managed the test team through the process of creating test scripts, while instrumental in creating a QA process for the VCS.Net project

Wrote program training material and user manuals, while being instrumental in creating the training program for the users and future trainers

Created and implemented a value-added UAT program, and hosted WebX meetings for UAT participants across the country

Worked with the UAT testing team to ensure the application was properly understood

Maintained individual results files for 20+ testers across the country and off shore to provided comprehensive reports to management

Researched testing automation tools and presented the pros and cons of each application.

Business Analyst - Quality Assurance Lead – Sedgewick 04/2007 – 02/2008

Joined the project in its infancy, facilitating requirements gathering meetings at client location.

Developed technical specifications based on the application’s requirements.

Participated in project review meetings, coordinated and communicated with other QA and project team members, and interacted with all levels of the organization.

Managed all phases of testing, ensuring test plans and test cases were complete and met business requirements.

Triaged issues as they came in, categorizing them as defects, tasks or new features.

Presented application functionality to the client.

Provided training and documentation to the clients’ UAT test team.

Nationwide Insurance Company

January 2000 – March 2007

Quality Assurance Analyst/ Tester – Billing Services

Took the regression phase of testing from virtually non-existent to an organized phase of the lifecycle; this included test bed and additions as the business and Project Manager saw fit.

Took responsibility when the department failed an internal audit.

Analyzed the way requirements were gathered and the traceability during the SDLC.

Implemented a process improvement to trace each individual requirement all the way through UAT testing.

Presented findings and plan of action to the Department Director and the Vice President of IT.

Led the testing effort for the switch from Windows 2000 servers to Windows 2003. This involved unequivocal testing of applications (six in total) on Windows 2003 servers.

Business Analyst – Underwriting Services

Played an instrumental role in communicating with the company for writing and testing business rules.

Responsible for testing business rules in National Platform and AOA+.

Held sole responsibility for MyNationwide rule analysis and testing.

Participated in rule review meetings.

Tools

Operating Systems

Windows 95/97/XP/Vista/7/8.1/10

iOS

Project Management & Design

Microsoft Project (2007/2010/2013), Microsoft Excel, SQL Server, Visual Studio (VS2010), Team Foundation Server (TFS)

Database Systems

MS AccessOracle, Mainframe

Office Applications

MS Office (Word, PowerPoint, Publisher), Lotus Notes, MS Visio

Business Tools

Brown Paper, JAD, Balsamiq

Organizational Development

Quality Management, ODIP, Articulate Storyline

Testing Tools

QC 10/11.0, Quick Test Professional (QTP), Loadrunner, MS Test Manager (2011/2013)

Software Methodologies

Waterfall, Agile, Scrum, KanBan, Spiral

Education

Capacity Maturity Model Integration Institute (CMMI) – CMMI Lvl 1 – On Going

Devry/Keller Business School, Columbus Ohio, Master of Information Systems Management – 3.61 GPA

Ohio University, Columbus, Ohio, Bachelors of Science Journalism –BSJ – GPA 3.01

Project Management Institute – PMP Certified – June 2008

QAI Global Institute – Certified Software Quality Analyst (CSQA) – July 2008

International Institute of Business Analyst – Certified Business Analyst Professional – May 2008

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