Roy Pickles

*** ******* *****.

Wake Forest, NC *7587

Mobile: 919-***-****

Email: acru6x@r.postjobfree.com

Technology Infrastructure Installation Manager

Executes hardware and software improvement projects within strict timeframes by utilizing a 20+-year background in telecommunications and about 12 year of them in Project Management. Supervises teams at multiple sites and inspects results to match client specifications. Adapts to unanticipated changes and develops relationships with stakeholders at all levels of the organization to drive corporate initiatives. Is a United States Air Force veteran and recognized as a subject matter expert for quality concerns based on frequent requests to intervene at other sites and mitigate further expenses. Skilled in:

Operations Management

Inventory Control

Profit/Loss Responsibility

Start-Up Operations

Customer Service/

Conflict Resolution

Team Facilitation

Training/Development

Negotiations

Recent Projects

OSP Construction Manager/Fiber Construction Quality Auditor, Vantage Point Solutions (Mitchell, SD)

May 2015 - July 2015

Conduct 3rd party audits for Google’s Fiber-To-The-Homes (FTTH) project - (Google hired Bechtel construction firm to help deploy FTTH). Verification of work in process to insure it meets spec’s and NECS directions, document with photos and words. Reference to specs and NRSC violations.

OSP Splicing Project Manager, Bear Communications (Grandview, MO) May 2014 - Aug. 2014

Directed 6 splicing teams and 24 locations to meet client specifications and deadlines for a Google fiber cable program. Inspected results and monitored cable wiring for use of correct types and counts. Tracked progress with the program manager.

Managed several fiber splicing projects relating to the Google Fiber to the Home (FTTH) initiative in the region, completing each fiberhood at or ahead of the specified deadline.

Motivated contractors in order to meet client’s performance expectations, use all required safety items, and finish by the completion date.

OSP Cable Technician, AT&T (Wilmington, NC)

June 2013 – April 2014

Finished line sheets assigned daily to condition cable pairs to pass TV/VoIP signals. Oversaw test controls for cross-connected boxes. Verified OSP splice points were dug before the techs were scheduled and covered once the work in the splice was completed. Verified OSP traffic controls met local codes, and scheduled aerial splicing assignments. Insured all techs had sufficient inventory on each vehicle for the work assignment day.

Earned a quality award for consistently meeting or exceeding assignment work quotas.

Contract Field Engineer, Sublime Wireless.com (White Plains, NY) Feb. 2013 - May 2013

Completed an integration project for a major telecom company: Set up software, temporarily cut over radios, and tested E911 systems.

Upgraded Sprint cell sites across the state of Pennsylvania to 4G LTE capabilities; oversaw the final transition for each cluster to new servers and radios.

OSP Installation/Construction Project Manager, TPRC Broadband (Greensboro, NC)

Oct. 2012 - Jan. 2013

Guided a diverse array of AT&T programs through the full project life cycle, including construction management and RF engineering. Supervised the development of cell tower site additions. Previewed job sites to verify conditions and the need for extra work such as digging and placing conduit, extending ice bridges and platforms, and installing hardware. Upgraded electric/ cabling platforms to support cell site equipment. Supervised work on cell site hardware, ice bridges, and the extension of 4-inch conduit for A/C and T1 circuits. Upgraded electric/cabling platforms to support cell site equipment. Managed 6 teams at 6 different sites to meet specifications for contractor and sub-contractors. Resolved Engineering issues with Program Manager.

This was a multi state (NC-VA-WV) project to upgrade cell sites to support 4G LTE equipment; including the Tower Management permits, electrical conduits within the tower footprint, NEC grounding procedures, construction permits,

establishing communications paths to Host Office, and mechanical construction of Ice Bridges.

Cross-trained on-site staff members to maintain consistent performance standards and adapt to rapidly changing demands across work sites.

Resolved long-term grounding issues at a job site; documented problems using photographs and sent them to the attention of the project manager.

Field Service Engineer, Ericsson (Plano, TX)

June 2010 - Sept. 2012

Implemented 4G LTE hardware for US Cellular, connected cables to powering platforms, and tested software. Connected equipment to the DC power board during maintenance hours. Identified milestones to maintain schedules and ensure high-quality work. Resolved transmission issues with the help of the drive team. Completed a quality audit on other work sites and noted issues. Analyzed workflows to identify areas to introduce improved processes. Stenciled and photographed equipment for reference purposes and made those available within the customer database.

Exchanged the CPU for T-Mobile sites in the Columbia, South Carolina area for a new 4G CPU while working within a two-hour window at each location; completed three per night and notified the NOC to check for service.

Fixed an incorrect interconnect cable that created false alarms; identified and documented a common quality issue with contractor work and forwarded it to the site team lead.

Produced a perfect quality record with zero callbacks for corrections.

Field Supervisor, Butler International (Philadelphia, PA)

May 2004 - May 2010

Instituted SS7 systems for Tekelec Inc. throughout the United States and Canada. Managing 4 sites with 6 techs each. Performed physical set up, cabling, testing, and clean-up duties. Optimized conditions for efficient logistics across project planning, personnel management, and transportation processes. Supervised STP installation and quality audits.

Developed a complex schedule of equipment and manpower shipments to meet weekly deadlines at multiple locations; trained field staff on new techniques to achieve this end.

Relocated a warehouse from the West Coast to North Carolina with the assistance of the Vice President of Installation after resolving shipping obstacles and other complications.

Early Career

Nortel Inc. – (June 1981 – Jan. 1995)

Led a courseware development group of 7 members to reduce training time 50% compared with corporate standards.

Analyzed the expenses of the Installation Quality Audit group of 2 managers and 14 auditors and cut down travel costs 10%.

Experience as District Manager for NE USA to direct the activity of 6 Supervisors and 48 techs to install digital

Switching systems; insured the permits were approved for each site, OPM Units to be placed on rights of way,

Secured pole attached agreement for T1’s to service OPM Units and RSC’s, insured utility make ready prior to attaching T1’s at OPM and RSC sites. Met quality, efficiency, and effectiveness corporate goals for a 3 year period and then promoted to Manager of Installation Management Training. These were large projects of 48 to 52 weeks, covered 15 states and required excellent Project Management skills to manage the Supervisors and Techs to meet project weekly goals.

Manager of Installation Management Training; developed the course curriculum, secured Subject Matter Experts as speakers, documented corporate expense values for each trainee, directed the end course dinner at local restaurants, and maintained corporate goals for class reviews.

Earned two Customer Service ALL STAR Awards from two companies. This shows my ability to influence customers in any function level.

Datel Inc. – (June 1978 – June 1981)

Directed the launch of a telecommunications equipment refurbishing plant in Puerto Rico, on time and under budget for Datel, Inc. established shipping and receiving procedures with the US business office; coordinated with

local government for electricity, phone and security; secured local injection molding resource; interviewed 12 techs and trained each for the procedures; and conducted reviews for each tech. Served as VP and GM.

Researched an alternative inventory supply for block pins, identifying an opportunity to recover scrap metal that

cut shipping expenses, while recovering 40% of inventory costs.

Minimized complaints by organizing a cutover group of 6-2shift teams to conduct a call through for each customer line, resulted in less than three reports per 10,000 lines for the upgrade of a local switching center. This effort created a follow up service for 5 other sites for this client, generating $300K for Datel, Inc.

Also held telecommunications management positions at Nortel and MCI/Worldcom and coordinated communications during combat operations for the United States Air Force and Marine Corps.

Credentials

Bachelor of Science, Business Administration Wesleyan College

Associate of Applied Sciences North Florida Junior College

USAF/DD214 document, HF-VHF-UHF Radio Transmissions United States Air Force

40-hour PMP Exam Prep Course Project Management Institute

Senior Technical Instructor Supervision and Management Certifications Nortel

Counselor Relations Course Wilson Learning

Contact this candidate