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Front Desk Agent

Location:
Toronto, ON, Canada
Posted:
September 27, 2015

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Original resume on Jobvertise

Resume:

JIGAR .R. KUNDARIA

**** ****** ** *

Toronto, ON

M6P4A9

Email: acru6b@r.postjobfree.com

Mobile: 647-***-****

Summary

An enthusiastic and ambitious professional who is looking to broaden career path in the

Hospitality and Tourism industry with the willingness to contribute new ideas and gain in-depth

knowledge on every aspect of the hospitality and tourism sector. A dedicated individual who has

accepted every opportunity given, with determination, focus and confidence to ensure a positive

response with an aim to excel in the field of Hospitality and Tourism and work with the

premium leading brands of the market. Exhibits strong leadership skills while maintaining an

amicable rapport with others and ability to work in a fast-paced environment with accuracy and

efficiency. Multilingual person, who exhibits strong communication skills in English, Kannada,

Tulu, Konkani, Hindi, Gujarati, and Elementary French.

EDUCATION

Smart Serve Certified

Alcohol and Gaming Commission of Ontario Completed 2015

Hospitality and Tourism Management Graduated 2015

Niagara College, Niagara Falls, ON

Bachelors in Hotel Management Graduated 2014

Welcomgroup Graduate School of Hotel Administration, Manipal, India

WORK EXPERIENCE

Front Desk Agent May 2015 August 2015

Canuck Inn and Suites, Niagara Falls

Greeted, registered guests and assigned rooms

Issued room keys

Kept records of room assignment and availability

Answered questions about motel services, policies, and the community

Contacted housekeeping or maintenance staff when guest reported problems

Sorted incoming mails and messages and made sure they reached the guests

Prepared bills, explained charges and collected payments at check-out

Kept records of guest comments or complains

Line Cook March 2015 April 2015

Paramount Fine Foods, Niagara Falls

Responsible for the grill and shawarma section of the restaurant

Engaged in quality control and kitchen operations

Trained in various food-handling and standard operating procedures of the restaurant

Assisted with cleaning, hygiene, and organization of kitchen, barge in coolers, and all

storage areas

Followed recipes, piece controls and presentation specifications as set by the restaurant

management

Restocked all items as required throughout shift

Set up location in line with restaurant guidelines

Hotel Operations Intern December 2012 June 2013

Vivanta by Taj, Fort Aguada, Goa

Assisted with services in various hotel departments including In-room dining, front office

operations, and housekeeping

Trained in food preparation in accordance with food-handling policy

Educated in food and beverage management procedures

Management Intern July 2010 May 2014

Fortune Inn Valley View, Manipal

Underwent over fifty hours of Industrial Training

Assisted four Operational Departments in completing hotel operations tasks and duties

Underwent a shadow manager program in all four operational departments

CO-CURRICULAR EXPERIENCE

Guest service representative at the Information desk- Rendez-Vous Canada (Biggest trade

show in Canada)

Served as a volunteer for the Rise & Shine Breakfast program at Niagara College

Served formal dinner for three covers of a six-course meal

Assisted in multiple food festivals and national events; offering services in Accounts

Department, fine dining, Sound Departments, and marketing

Associate Member of the Ministry of Bakery Club

Reference Available Upon Request



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