Desktop Support /Network Services Specialist

**** **** ***** ******

Tampa, Fl. 33606

acru1c@r.postjobfree.com

470-***-****

SKILLSET:

Operating Systems

WINDOWS 7 Deployments and Migrations for various companies

Windows 7….2yr

Windows 98…….4yrs

Windows 2K…….4yrs

Win XP-Pro 5yrs

Medical Software

DNS….3 yrs.

Windows Vista…..1yr

UNIX….Courses completed May 2001

Active Directory…2 yrs

Hardware

Break/Fix of Laptops & Desktops

Installation of NETWORK PRINTERS (HP, XEROX, LEXMARK) NUMEROUS DEPLOYMENTS

Wireless routers & networks

POS Systems…4yrs

E-911 Systems…3 yrs

Viper 911 Server

PDA’s and Tablets

• Networking Protocols (IPv6, 802.3 Ethernet, Resilient Packet Ring (RPR)/Dynamic Packet Transport (DPT), 802.11, 802.17 )• Routing Protocols (BGP, Intermediate System to Intermediate System (IS-IS)), OSPF, Protocol-Independent Multicast (PIM), Multiprotocol Label Switching (MPLS))

• Intellectual Property (IP) Presence, Messaging and Session Management (Session Initiation Protocol (SIP), SIP-T, Common Presence and Instant Messaging (CPIM), SDP-Sockets Direct Protocol, Packet Cable Distributed Call Signaling (DCS), etc)

• Security Technologies (Authentication, Authorization, and Accounting (AAA)), Public Key Infrastructure (PKI), Digital Rights Management (DRM))

• Demonstrated knowledge and hands-on experience of LAN, WAN, and telecommunication equipment, understanding of all OSI layers from application to physical, knowledge of Routing Information Protocol (RIP), Open Shortest Path First (OSPF) and Border Gateway Protocol (BGP).

• 7+ years of hands-on experience supporting/maintaining Cisco/Checkpoint and other major firewall technology platforms required.

• 4+ years of hands-on experience supporting/maintaining Virtual Private Network (VPN), proxies, system hardening, security policies with extensive knowledge of security practices/technologies required.

• Cloud design/architecture & security

• Should be able to function effectively in a team environment to accomplish team goals.

• Provide technical leadership and guidance to other staff members

• Potential for weekend and on-call work as necessary

(3981)

At least 5 years experience in Cisco Networking

• At least 5 years experience in routing / switching

• At least 4 years experience in network security

• At least 5 years experience in network design

•

PROFESSIONAL EXPERIENCE

Windows 7 Migration Tech /Teksystems

March 2013-August 2015

GTA(Georgia Technology Authority)

Involved in the Win XP to Win 7 Migration for the Dell Desktops and Laptops of all Government agencies for

the State of Georgia. I traveled onsite with various team members and we backed up the users data before we began the

Win 7 Migration and worked with users in post-migration to configure local and network printers, transfer user documents,

Convert users from Groupwise to Outlook 2k10. I was responsible for rejoining users to their prospective Domains. Installation of Network & Desktop printers remotely and in persom.

Verifying End users could connect to their network drives and also did user training directly with FEMA Director and Department of Treasury Commissioner to show differences between Win XP to Win 7 and used

Remedy and Dell Software tools to track asset tags and serial #’s of computers that had been migrated.

911 Deployment Support Tech/Desktop Support

October 2011-August 2013

Responsible for pre and post deployment of desktops and servers in 911 call centers across the United States.

I worked directly with customers following the migration of the customer’s machine to Windows7, met with each customer

to ensure customer fully completes checklist and record any problems or issues for customer and troubleshoot issues

for escalation. Maintain, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. SANS Storage of 911 calls us EMC Storage. Supports and maintains user account information including rights, security and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Extensive knowledge of Viper 911 Server.

Focused HR Solutions/Georgia Department of Labor / User Support Tech 1

January 2009- March 2011

Primary responsibilities supporting all desktops and laptops running Windows XP/7 in the GDOL environment.

Installing configuring and supporting GDOL software including Guardian Edge encryption software for laptops and

GHOST 32 software.

Working knowledge with Microsoft Office 2003/2007

Hands on knowledge of Groupwise and MS Outlook acoounts

Installation of anti-virus software and proficient with PC server backup functions

Primary support of GDOL employees in downtown offices(CWC, Sussex, Care Bldg.) but have traveled to support other

Metro locations.

Georgia Department of Education/ Network Installer (Contractor)

December 2007 to June 2008

1 Network Wiring - Cat5 and Ethernet Cabling

2 Network Hardware - Hubs, Switches, Network Cards, etc.

3 Advanced Knowledge of PC's (Hardware and Software)

4 POS Field Installation of peripherals including printers and barcode scanners

5 Knowledge of Computer and Electrical Test Equipment.

6 Responsible for installation of network and local printers and scanners.

7 Responsible for setting up new laptops with wireless 802.11b/g and troubleshooting all related issues.

Inter Act Public Safety Systems

November 2005 to December 2007

NETWORK FIELD TECHNICIAN….. Atlanta, Georgia

1 Provided on-site services (troubleshooting, diagnostics and repair) of E-911 Systems and

2 Remote support of Telephony issues and Hardware setup of Bellsouth E-911 System

3 Establish Return Maintenance for all defective parts from the field.

4 PC Desktop support (Dell, IBM, Compaq, etc)

5 Sql Server Datbase Installation and configuration on Multiple servers across the Domain

6 Installed proprietary software for Bellsouth E-911 systems across the United States.

Gwinnett County Public Schools (Teksystems) Retrofit Project Team/Installer …..Atlanta, Georgia

January 2005 to November 2005

1 Competent liaison between administrative support and the deployment team.

2 Delegate various tasks to the members of the deployment team to successfully accomplish daily and weekly assignments and goals.

3 Maintain direct relationship with each school’s technical support administrators through the completion of each project.

4 Assisted network team by installing IBM servers, switches, hubs and fiber.

5 Utilized Norton Ghost software with TCP/IP networking to image multiple PC’s and IBM ThinkPad’s.

6 Configured PC’s and notebook with various application software and Lotus Notes R5.

7 Utilized Jet Admin to configure IP addresses for all replacement network printers and jet direct print servers.

Hewlett-Packard/Volt Technical Field Engineer Atlanta, Georgia

July 2003 to December 2004

1 Install and troubleshoot desktop hardware and software that support retail sales and marketing efforts. This includes PC and laptop hardware and software, POS peripherals (signature capture pads, receipt printers, bar code scanners, cash drawers), networked printers, local printers, bill payment machines/kiosks.

2 Implement system enhancements (hardware and software) that will improve the reliability and performance of desktop systems.

3 Process and resolve trouble tickets and new service requests from customers within Service Level Agreement timelines.

4 Test all solutions to ensure successful implementation.

Network Specialist II/Volt Technical (HP)) Atlanta, Georgia

November 1999 – August 2002

1 Assisted the affected end user by remote controlling their PC though Netwizard or Reachout.

2 During relocation projects, responsible for breaking down PC’s and peripherals and then setting the PC up at determined location ensuring network connectivity and customer satisfaction.

3 Skillful knowledge of installing or replacing internal PC components such as memory, CD/ROM, floppy drive, power supply and PC cards.

4 Utilized McAfee virus scan to detect and clean infected files and folders.

5 Provide users with training and documentation on use of hardware and software.

6 Install printer maintenance kits to replace worn parts and improve performance.

7 Migrate PC’s with Windows 98 to Windows 2000.

Network Specialist II/Hewlett Packard / Atlanta, Ga.

November 1998 – November 1999

1 Professionally and courteously answered inbound helpdesk calls.

2 Assisted the affected end user by utilizing various troubleshooting techniques telephone.

3 Create helpdesk trouble call ticket to be escalated desktop support technician if resolution could not be reached on the telephone.

4 Closed all assigned or self-generated helpdesk trouble call tickets.

5 Demonstrated the ability to install external peripheral devices such as, scanners, local printers, digital cameras, and Palm Pilots.

6 Maintain daily written status reports of problem resolutions of assigned helpdesk tickets for management and technical team.

7 Responsible for maintaining PC inventory database.

8 Utilized Norton ghost software to create image of various PC types.

9 Configure TCP/IP properties to ensure network connectivity for PC’s and network printers.

10 Configure Palm Pilots to synchronize with Lotus Notes.

11 Configure Lotus Notes and email archive.

12 Migrate PC’s with Windows 95 to Windows 98.

Systems Support Technician IBM, Tampa, FL/Atlanta, Ga

October 1994 – November 1998

1 Professionally and courteously answered inbound helpdesk calls.

2 Responsible for using ArcServe to archive data on the network server.

3 Responsible for creating user accounts and administered group permissions in a WinNT environment.

4 Created and maintain user e-mail accounts in Microsoft mail.

5 Generated daily reconciliatory reports. (UNIX)

6 Responsible for monitoring and managing network activity. (UNIX)

7 Performed routine PC maintenance to improve PC performance.

Education

Auburn University

Tuskegee University

Gwinnett Tech (Pursuing Cisco (CCNA) Certification

References Furnished Upon Request

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