Mohua Dutta Cell +91-983**-*****

Work Experience:

ICICI Bank Ltd. (August 2012 till date) - Deputy Manager Band 2.

Zonal Operations: Decentralized Retail Operations Group (DROG):

Compliance and Audit:

Process Compliance Reporting for all units in East & AP zone and Managing the Branch Document Register & its contents.

-Compliance Reporting for all units of the Zone to the Central team monthly.

-Monthly and Quarterly Compliance Certificate submission of the Vendors.

-Conducting Half Yearly and Monthly surprise Audits for the Currency chest.

-Responsible for Managing the Branch Document Register (BDR) and its contents stored in FRFC for Kolkata Regional Processing Centre.

-Vendor Agreements renewal, Parent and amendatory agreement checking and filing in BDR regularly for Kolkata RPC.

-Fraud cases filing in BDR regularly.

-Managing the Key movement of FRFC’s (Fire resistant Filing cabinet) on a half yearly basis and documenting.

-Appointed as the Banking Knowledge test Invigilator thrice by HR and conducted the same at appointed branches successfully.

Reporting & Analysis:

Managing and publishing Reports, MIS’s, dashboards for East & AP zone DROG.

-CASA rejection analysis,

-Clearing productivity MIS’s,

-ECS volume MIS’s,

-Asset productivity & volume Reports,

-Currency chest Closing balance Reports,

-CCTV status Reports etc.

Operations Admin:

Managing the Admin operations for East & AP DROG

-Maintenance of Vendor PF, ESIC, Wage Register documents monthly.

-Submission of monthly Ex Banker and Outsourced personnel attendance to the Central team for payouts.

-Updating I Bank Manpower list, for East & AP DROG, monthly to the Central team.

-Updating the OSP Manpower list, for East & AP DROG, monthly to the Central team.

-Drafting and submission of weekly NEWS for East & AP ZROG to the Central team for PAN India Newsletter publishing.

-Preparation of Quarterly Newsletter for East & AP ZROG and submission to the Central team.

-Submission of monthly Non Financial vendor list with payout details.

-Maintaining the shift timings of East & AP ZROG team.

-Business Continuity Management driving and Reporting for the Zone.

-Infra Management for the Zone i.e. Printer/PC/Laptop/Scanner record maintenance and requirement reporting for the Zone.

-Preparing the provisioning of Kolkata DROG units and submission to the Central team monthly.

Zonal Operations (Internal Control Team)

Assisting the Internal Control Team in Internal Audits for the ZROG units.

Spreadsheet controls audit.

Floor Management Through Vision Audits.

Process walk through units

L3 process audits.

NRI, Locker account audits

SQL downloading.

Area Operations Manager (Mortgage Operations)

Team Management

Performance Management

MIS Reporting

Quality Control

Internal Audit

Trainings

Productivity Management

Trainings Attended

Managerial Effectiveness.

Speed Training for Operations

ICMC workshop

Women safety training

Achievements

-Business Continuity Process model set up for Clearing and Account Opening for all units in East & AP Zone.

-Automation and improvisation of the existing MIS’s.

-Completion of all assigned Projects in time.

-Completion of 5 S for all the historical records in the Branch Document Register, and FRFC.

Tata AIG Life Insurance Co Ltd. (August 2007 to June 2012) - Assistant Manager Operations.

MIS/ Performance Analysis Reporting: Zonal office

Managed the Sales Incentive Plan for the company’s East zone.

Preparation of various Reports and MIS’s on the Sales performance figures.

Analysis of the data extracted and circulation to Sales, HR, Senior Management and HO.

Driving various contests by publishing MIS’s.

Managed the intranet site dedicated to the company’s Sales performance and incentives.

Published the Quarterly Performance results of the Sales team to Head office for Bonus payouts.

Ad Hoc reports to HR, Corporate Training, Sales etc. during appraisals, trainings etc.

Handled different projects from time to time related to Sales Performance Analysis and Bonus payouts as well as on Operations.

Imparting Induction training to New joinees on the Sales Incentive Structure and calculation as well as ad hoc training as per the requirement.

Grievance Redressal Cell: Head office

Preparation of MIS’s for the Senior Management.

Handling internal MIS’s and controls for the Grievance Redressal Cell of the company.

Ensuring Quality control of the registered Customer complaints.

Ensuring smooth process flow without any loopholes.

Trainings Attended

New Employee Orientation

Personal Effectiveness

Influencing Skills

Effective Business Communication

Achievements:

Achieved 100% SLA for August 2011 in Customer Grievance handling each day for the entire month resulting in 100% for the month in August 2011.

Received Quarterly Recognition Award “Acrux” for outstanding performance on a National level for Quarter 1 (April, May and June 2008).

Initiated several activities in the East zone which got implemented on a Pan India level.

Been able to streamline the Sales Management System to a huge extent.

Represented the zone for the assigned function in Induction sessions.

Nominated for function training to employees by HR & Sales Channels several times.

Have been successful in promoting the intranet site amongst the users i.e. employees tremendously.

Winner of ‘Quizzical’, an online quiz held on a pan India basis.

Created and implemented several Processes and on a Zonal as well as Pan India level.

Created the SOP for the function along with other Head office staff.

Citigroup Global Services (November 2003 to August 2007): Collections

Credit Cards- Handled Citibank Credit cards delinquent portfolio, done credit counselling of customers, provided settlements to customers, done rewrites of accounts.

STPL- Managed STPL portfolio of Citifinancial. Handled Agencies for stabilizing the accounts, identified skip cases, assisted walk in customers for addressing their queries. Corporate portfolio- Handled Corporate portfolio for delinquent customers and done their credit counselling.

MIS’s- Prepared different MIS’s and reports.

Citibank Customer Service Desk- Managed the Service desk in Citigroup Global Services for Citibank Credit cards and addressed different types of customer queries.

Teller- Managed the teller counter for Citibank Credit card and Personal loan customers.

Operations- Done application of cheques received from walk in customers in Service desk for Citibank Credit cards. Preparation of daily MIS’s

Academic Qualification

PGDBA in Finance from Symbiosis Centre for Distance Learning in 2008.

B. Sc from Calcutta University in 2001.

Higher Secondary from West Bengal Board of Higher Secondary Education in 1998, Pure Science, scored 1st division.

Secondary school examination from CBSE in 1996, scored 1st division.

IT Skill Set

MS Excel, MS Word, MS Power point, MS Access, Internet.

Other Qualifications

Certificate in Computers from Zed career academy

Certificate in French language from Alliance Francaise de Calcutta.

Certificate in Interior designing from Jenson & Nicholson.

Extra Curricular Activities

Completed Elementary Fine Arts from Tagore Society.

Certificates in Aerobics & Dance competitions in school.

Won various Gold and Silver medals in Athletic competitions in school.

Participated in various cultural and sports events at school and university level.

Pursuing Rabindra Sangeet from a renowned person in the same field.

Personal Details

Date of Birth : December 24, 1980

Marital Status : Married

Residential Addres : 1 Dr. Radha Gobindo Nath Sarani. Tollygunge.

Kolkata- 700033

E mail : acrtp7@r.postjobfree.com

Languages known : English, Hindi, Bengali, French

Hobbies : Music, Travelling

Date- Mohua Dutta

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