MICHELLE LITA

acrtnt@r.postjobfree.com

201-***-****

Bergen County - New Jersey Area

PROFILE

Cross functional manager, simultaneously working for two company divisions, with experience in sales, marketing, product development, technical support, training, administration, and customer service. Possess excellent writing, follow-up skills, and effective communication skills; rely on critical thinking, and analysis, with a passion for research and problem solving. Results -oriented, curious, confident, and very organized. Looking to increase productivity, and effectively develop solutions. Let me help you grow your business!

EXPERIENCE

Account Manager/Customer Service Rep for Medical Device Manufacturer 2011 – Present

Genesis BPS Ramsey, NJ

Responsible for account management/customer service and problem resolution

Provide product information and solutions to healthcare professionals

Process purchase orders and expedite to shipping

Provide overall administrative management to company, liaise with all departments

Account Manager/Customer Service Rep for Biopharmaceutical Distributor 2006 – 2011

National Hospital Specialties Ramsey, NJ

A/P management

Process purchase orders and expedite to shipping

Provide consignment program information

Manage customer accounts for Northeast (US) region (inside sales)

Responsible for lead generation, and follow up activities

Provide administrative management for company, and product information/solutions to healthcare professionals

Business Development Manager for Software Start-up Company 2003 – 2006

Smart Solutions, Inc. Teaneck, NJ

Prospected and procured leads/clients for programmer, conduct market research

Conducted needs analysis/ Beta tested software

Documentation/technical writing/screen development

Provide information relative to RFI/RFP/RFQ

Provided software training and tech support

Prepared proposals/bids, create multimedia presentations

Made contributions as Research Analyst/Product Development Liaison, Pre-Sales Systems Specialist

Michelle Lita (Page 2)

Regional Sales Manager for International Cosmetic Company 2000 – 2003

Dudley Products, Inc. Kernersville, NC

Prospected for new accounts while maintaining and growing existing accounts

Established, develop, and maintain productive long-term relationships with customers

Setup and host trade show booth

Demonstrate/review product-line to cosmetologists and salon owners

Partnered with clients to understand business needs, issues, and priorities to develop strategies and deliver value-added business solutions

Closed sales within assigned account territory. Met and exceeded revenue objectives

Responded quickly to customers’ inquiries to ensure customer satisfaction and repeat sales

Strategically researched industry/territory to identify and capitalize on new sales opportunities

AQUIRED SKILLS

Sales and Product Development

Provide direct sales/pre-sales service for various product lines

Provide competitive market research/benchmarking information

Provide independent telemarketing services for small business owners

Host trade show booths, provide product demonstrations

Marketing and Business Development

Identify new business opportunities, collaborate on developing marketing strategies, campaigns

Assist in product branding/bringing product to market/product launch

Conduct market research and surveys/focus group monitor

Provide competitive market intelligence/research analysis

Create PowerPoint/multimedia presentations

Create lead generation program using existing customer base

Technical Support and Training

Assist with software/hardware installations, and provide support for applications

Beta test developmental software

Write software documentation, whitepaper, and manuals

Serve as liaison between programmer and end-user

Provide software demos for pre-sales department, provide end-user training

Respond to RFI/RFP/RFQs

Provide presales tech support

SOFTWARE

MAS 200/500 Sage Software

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Photoshop/Dreamweaver/Weeble

SalesLogix Contact Management

EDUCATION

Bachelor of Arts, Business Administration (Marketing), Rutgers University, New Brunswick, NJ

Real Estate License – New Jersey

Teaching Certificate – New Jersey

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