NAVAID REHMAN

**** ****** ******* ** # ***, SPRING TX 77379 C: 832-***-****

acrtme@r.postjobfree.com Skype ID: Navaid.Rehman7

LinkedIn Tweeter

OBJECTIVE

Obtain a position that will enable use of strong Technical and management leader ship skills, to work well with co-workers and Management. I like to use my leadership skills in the best possible way to achieve the company’s desired goals. Looking for Project Lead position to show case my hidden talent and work experience to cater and benefit company requirement.

HIGHLIGHTS

Testing Experience

SQL Expert

Software and Hardware Updates

Server Configurations

Reporting and Analysis

Quick Learner

Query Writing

Project Management

Performance Optimization

Good Presentation Ability

Extensive Window Experience

Excellent Time Manager

Diligent and Detail-Orientation

Debugging

Data Modeling

Creative Problem Solver

Collaborative Team Player.

Application Troubleshooting

Agile/Scrum Methodology

Advance TCP/IP Knowledge

EXPERIENCE

Internal Support Manager 12/2010 to Present Hewlett-Packard Development Company, L.P Houston-Texas

Oversee Employee Technical Support and Management Skills.

Provide Training.

Prioritized work load according to Job Description.

Maintain Labor variance log sheet.

Prepare daily work pass down.

Help and support the Testing Techs.

Trained New Rookies.

Support written and email communication with top management.

Train End-User and Technical support personnel.

Optimization and User of Equipment.

Resolve employee and Customer Service Issues and Requests.

Configured Employee Desktop and Laptop Workstations.

Maximized employee Performance and efficiency.

Software and Hardware repairs and Updates.

Researched Complex issues and Coordinated with Technical Support.

Reset the BIOS as per (CTO) Config to Order as per Client Request.

Analyzed and Document processes and follow all guidelines.

Installed and Upgrade Windows Server.

Implement Disaster Recovery Plans to Maintain and Recover System and Data.

Optimized Tools and Procedures for Managing Environment.

Responded to trouble Ticket and Work request, and Completed in a Timely Manner.

Administer infrastructure policies and Update to reflect Changing Conditions.

Proficiently handle system outages and Routine Incidents.

Provide Strategic and Operational Direction for Hardware and Environment.

Continually improve and Optimizes company Infrastructure.

Develop and oversee numerous Updates and Maintenance Projects.

Troubleshoot and repair Optima & Vector Equipment.

Complete and Turn in Daily production reports subsequent to every shift.

Properly file as needed according to product filing system.

Ensure adherence to ISO-2008 and all quality policies and procedure as applicable.

Desktop Support Specialist 02/2008 to 06/20010

Goodman Networks Plano Texas

3-5 years of experience supporting desktop systems in a corporate environment providing help desk and hands-on desktop support.

Background troubleshooting MS Office 2007, 2010, 2013, Exchange 2010, in Windows XP, 7 and 8 operating systems.

Microsoft Active Directory for user id management.

Microsoft Exchange for email administration as well as malware/virus removal and antivirus administration.

Maintain daily labor variance record

End shift Pass down

Excellent analytical and documentation skills also needed.

Networking, Wi-Fi, security

Cisco VoIP administration

Mobile device/smart phone troubleshooting.

EDUCATION

(MBA) Masters of Business Administration (Graduated 1994)

The International University of Missouri Independence.

CERTIFICATIONS

Microsoft Certification.

HP Certification.

Samsung Certification.

Salesforce.com certification.

VMWare Certification.

Certified Insurance Agent.

Proficient with Google Apps, MS Office and Lucid Charts.

SKILLS

Specialized in Power Point Presentation.

Specialized in Word / Excel Presentation

Outstanding Speaker and Presenter.

Self-motivated and proactive leader who can assess and manage project risk and escalate issues appropriately.

Superior communication skills.

Demonstrate knowledge of the relationships between various operational areas.

Develop creative solutions to problems. Demonstrate the ability to seek alternatives, new ideas, and/or approaches to problems.

Associated with City of Houston.

Professional Camera Man at Houston PBS.

Certified Program Manager with Houston PBS.

Disaster Relief Manager with City of Houston.

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