Summary

Highlights

Accomplishments

Experience

Nanette Varona

**** ***** ***** ***. ***. 202, Lakeland Florida 33805 Cell: 863-***-****

acrtlp@r.postjobfree.com

Outgoing Customer/Hospitality manager offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Restaurant professional with 20 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.Server bringing enthusiasm, dedication and an exceptional work ethic. Dynamic Restaurant Manager highly knowledgeable about FOH and BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers.Friendly and courteous server with 20+ years' work in a restaurant setting. Proficient knowledge of food, wine and spirits. .High energy, outgoing with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant or bar. High volume dining, customer service and cash handling background. Serve-safe certified in the state of Florida. Highly responsible and reliable

Point of Sale (POS) system operation

Works well under pressure

Exceptional interpersonal skills

Extensive hospitality background

Ability to handle fast-paced environment

Interviewing and training ability

Serve -Safe certified in Florida

High-volume dining

Upbeat, outgoing and positive

Food safety understanding

Trained in liquor, wine and food service

Food and beverage handling expert

Ethnic foods preparation

Cash handling

Food handling knowledge

Non-smoker

Responsible for coordination of up to 18 servers in restaurant with capacity of 200.Supported all kitchen operations when chef was absent.Maintained daily cleanliness of broiler and fryers.Answered telephone calls and responded to inquiries.Assisted in maintaining preparation and service areas in a sanitary condition.Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.Cleaned and inspected galley equipment, kitchen appliances, and work areas.Cleaned and organized eating, service and kitchen areas.Cleaned and sterilized equipment and facilities.Executed daily production lists and goals.Greeted each customer with friendly eye contact.Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary.Performed all transactions in a cordial, efficient and professional manner. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.Estimated amounts and costs of required supplies, such as food and ingredients.Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices. Ordered per par all restaurant food and supplies accordinly. Cannon Automotive Group July 2015

Administrative Assistant/Receptionist

Lakeland, Florida

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Handled all media and public relations inquiries.Maintained the front desk and reception area in a Education

neat and organized fashion.Organized files, developed spreadsheets, faxed reports and scanned documents.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Florida Success Group April 2015 to July 2015

Restaurant Manager

Bradenton, Florida

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards.Ensured proper cleanliness was maintained in all areas of the bar and front of house.Optimized profits by controlling food, beverage and labor costs on a daily basis.Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.Built sales forecasts and schedules to reflected desired productivity targets.Performed restaurant walk-throughs to gauge timeliness and excellent service quality.Counseled and disciplined staff when necessary.

Sirna & Sons Produce October 2004 to December 2013 Office Manager

Norwalk, Ohio

Interviewed, hired and trained new quality customer service representatives.Addressed negative customer feedback immediately.Effectively managed departmental expenses to stay within allocated budget.Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues with professionalism.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.Verified that information in the computer system was up-to-date and accurate.Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.Developed and created a more effective filing system to accelerate paperwork processing. Bob Evans Restaurant

Restaurant Manager 4 years

Rocky River, Ohio

Denny's Restaurant

Manager 2 Years

Rocky River, Ohio

Qdoba Mexican Grill

General Manager 5 years

Rocky River, Ohio

University of Puerto Rico 1987

Bachelor of Arts: Business Administration

Rio Piedras, PR, usa

Florida Success Group 2015

Certification: Serve-Safe