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Customer Service Mental Health

Location:
Cleveland, OH
Posted:
September 23, 2015

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Resume:

Audrey A. Danley

Shaker Heights, OH

acrthz@r.postjobfree.com

216-***-****

WORK EXPERIENCE:

**** – 2014 Murtis H.Taylor Multi-Service Center Cleveland, OH

CPST

Counsel clients in individual or group sessions to assist them in dealing with substance abuse, mental or physical illness, poverty, unemployment, or physical abuse.

Monitor, evaluate, and record client progress with respect to treatment goals.

Interview clients, review records, conduct assessments, or confer with other professionals to evaluate the mental or physical condition of clients or patients.

Collaborate with counselors, physicians, or nurses to plan or coordinate treatment, drawing on social work experience and patient needs.

Counsel or aid family members to assist them in understanding, dealing with, or supporting the client or patient.

Refer patient, client, or family to community resources for housing or treatment to assist in recovery from mental or physical illness, following through to ensure service efficacy.

Modify treatment plans according to changes in client status.

Educate clients or community members about mental or physical illness, abuse, medication, or available community resources.

Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support.

Increase social work knowledge by reviewing current literature, conducting social research, or attending seminars, training workshops, or classes.

Provide case management services to SMD clients

2008 – 2009 Bellefaire JCB University Heights, OH

Child Care Worker/Mental Health Counselor

Maintain confidentiality of records relating to clients' treatment.

Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.

Collect information about clients through interviews, observation, or tests.

Assess patients for risk of suicide attempts.

Fill out and maintain client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes.

Audrey A. Danley

Prepare and maintain all required treatment records and reports.

Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.

Guide clients in the development of skills or strategies for dealing with their problems.

Perform crisis interventions with clients.

Develop and implement treatment plans based on clinical experience and knowledge.

2005 – 2007 Thomas County Department of Family and Children Services Thomasville, GA

Social Services Case Manager (Certified)

Conducted investigations of child abuse and neglect.

Provided case management of ongoing cases.

Acted as court advocate for children and families, after hour services via pager.

2003 – 2005 Habilitation Management Services Tallahassee, FL

Waiver Support Coordinator (Certified)

Coordinated services and assure prompt service delivery to consumers who are currently receiving Medicaid.

Waiver benefits, who are developmentally, physically, and MRDD consumers.

Acted as an advocate for consumers and their families.

Completed service plans for providers.

Obtained resources for independent living consumers.

2002 – 2003 On Time Delivery Services, Inc. Cleveland, OH

Courier

Walk, ride bicycles, drive vehicles, or use public conveyances to reach destinations to deliver messages or materials.

Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods.

Unload and sort items collected along delivery routes.

Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person.

Plan and follow the most efficient routes for delivering goods.

Deliver messages and items, such as newspapers, documents, and packages, between establishment departments, and to other establishments and private homes.

Sort items to be delivered according to the delivery route.

Obtain signatures and payments, or arrange for recipients to make payments.

Audrey A. Danley

Record information, such as items received and delivered and recipients' responses to messages.

Check with home offices after completed deliveries to confirm deliveries and collections and to receive instructions for other deliveries.

Delivered documents and parcel to various businesses in Cleveland and Columbus areas.

1989 – 2002 Cuyahoga County Dept. of Children and Family Services Cleveland, OH

Social Worker III (Foster Home Adoption Assessor; Cluster Coordinator; Intake Investigator

Counsel individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care.

Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs.

Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts, to help children who face problems such as disabilities, abuse, or poverty.

Maintain case history records and prepare reports.

Counsel parents with child rearing problems, interviewing the child and family to determine whether further action is required.

Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply.

Consult with parents, teachers, and other school personnel to determine causes of problems such as truancy and misbehavior, and to implement solutions.

Counsel students whose behavior, school progress, or mental or physical impairment indicate a need for assistance, diagnosing students' problems and arranging for needed services.

Address legal issues, such as child abuse and discipline, assisting with hearings and providing testimony to inform custody arrangements.

Develop and review service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided

Education:

BA in Sociology

Wiley College - Marshall, TX

SKILLS:

MS Word; Excel, Word, Power point; Access

MACSIS. Medicaid Portal and Outlook



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