Leon Sanders

**** *.***** • Cleveland, OH ***** • 216-***-**** (cell)

acrtfu@r.postjobfree.com

Professional Summary

Customer Service Oriented Call Center Rep with experience in Insurance, and Supervision. Two years of employment in a warehouse environment working as a Filler and Package Assembler. Strong spoken and written communication skills and known for the ability to take the leadership role in a team driven workplace.

Employment History

Amtrust Financial 2013-2015

Insurance Customer Service / Claims Rep

Ensured customer satisfaction through courteous treatment while maintaining strict adherence to quality levels. Quickly and orderly handled customer concerns about payroll audits, workers compensation insurance policies.

Inbound customer service and claims calls

Review and explain payroll audits to policy holders

Handle 70-120 calls per day

Create emails and speak with underwriters and auditors about payroll

NCO Financial Systems 2012- 2013(Part-Time)

Collections Representative

Made inbound and outbound collection calls and correspondence in a fast paced goal oriented collections department. Had to communicate and follow up effectively with skip tracing department regarding customer accounts on a timely basis.

Outbound calls to collect debts from debtors with balances under $5000

Spoke with debtors in a calming yet assertive tone.

Low compliance rate

Excellent written and verbal communication abilities

Knowledge of Billing and Collections procedures

Superior Auto Detailing, Cleveland, OH 2010 - 2013

Owner/Lead Supervisor

Managed the daily operations of a high traffic auto detailing center that averaged over one hundred cars on a weekly basis. Handled company’s weekly work schedule and shop inventory.

Professionally detailed up to 10-20 vehicles daily.

Set work schedules for the week.

Supervised 5-7 employees per shift.

Open and close daily operations.

State Industrial Products, Cleveland, OH 2008 - 2010

Shipping and Receiving Clerk/Package Assembly

Handled all incoming and outgoing shipments for warehouse operations of a large capacity industrial cleaning supply chain. Input shipments orders and stock locations into the company’s computer database. Assembled small care packages to be shipped to clients.

Loaded and unloaded truck.

Input data of shipments in virtual inventory database.

Handled UPS and FedEx returns.

Assembled small care packages.

Tow motor operator.

MBNA Bank of America, Cleveland, OH 2004 - 2005

Customer Service Representative

Ensured customer satisfaction through courteous treatment while maintaining strict adherence to quality levels. Quickly and orderly handled customer concerns about bank accounts and bank cards.

Handled over 50-75 inbound calls on a daily basis.

Established reputation for providing excellent customer relations improving my overall call time.

Handled consumer and business account.

Acquired excellent up selling skills.

Education

University of Toledo, Toledo, OH 2005 - 2007

Pursued Bachelors in Business Administration

Major: Accounting

Cuyahoga Community College, Cleveland, OH 2004 - 2005

Received Associate of Arts Degree in Business Administration

Major: Business Management

Bedford High School, Bedford, OH 2000-2004

Certificate Received: Diploma

Graduation Date: June 2004

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