Jon Eric Jackson *** Shelton Rd

Manchester TN ***55

(c) 931-***-****

acrtcm@r.postjobfree.com

Core Competencies

Networking- lan & wan

Network analysis & configuration

Wireless configuration/installation

Windows Server2008 and 2008r2 as well as 20012 and 2012r2 administration

dhcp, ldap

Customer relations & support

Customer efficiency classification & review

Shortel communications services

Cisco phone systems

Experience with apple products mac computers

PHP/smtp experience

Active Directory add users and remove users and unlock accounts

Permissions/Group policies

Citrix and SMS

Exchange 2007 & 2010

Programming- HTML, XML, CSS

Project analytics & research

Gap analysis

Research & publishing

Lexmark Printers

Scanners and scan to email and scan to file

AS400

Linux

Mail flow/ Headers exchange 2010

Professional History

Support Specialist

July 2012 to present

viam Manufacturing- Manchester, TN

Support production computers switches routers, server 2008 r2

Support, office computers windows 7, also tablets with windows 8.1, cyber query, qad, tom cat, inventory program called vmats, active directory support, exchange support and install and virtualization, Wireless access points, virtual networks, virtual machines (vm ware)

configure and punch down patch panels, configure cisco switches and routers exchange server version 14, AS400vpn access, outlook 2010, 2013 and 365, run punch downs and terminate cat 5, making cat 5 cables, configure and punch down patch panel

Linux

1500 users supported at multiple locations inside and outside country

Migrating exchange 2007 to 2010, mail flow and headers, virtualized 7 exchange servers also archive set up

Reason for seeking change- Company anticipated growth and not taking place. Desire to be in more progressive environment.

Network Administrator

April2011 to April 2012

Harnisch Wellness Clinics – Murfreesboro, TN

Configured cisco routers and switches

Set up windows 2008 r2 servers, exchange and active directory

Set up exchange server virtual using vm ware

Set up VPN to access other clinic

Set up terminal servers

Set up wireless access points, and Set up and configured sonic wall

linux

Exchange 2010, Mail flow/headers, archive

Reason for leaving - Company closed

System Administrator

July 2010 to April 2011

Davidson Golden and Lundy CPAs - Brentwood, TN

LAN/WAN connectivity troubleshooting for corporate offices and satellite divisions network equipment (workstations, faxes, printers, scanners and video).

Resolved network connectivity protocols such as SMB, FTP

Installation & configuration of routers and switches

Run, punch down and terminate network lines; configure patch panels

Monitor and troubleshoot circuits, routers, switches and wireless connectivity and escalate to local LEC if needed

Troubleshoot wireless devices within frequency ranges when working with AT&T

Monitor Microsoft web servers and print servers for issues and management

Resolve Tier escalation issues from helpdesk

Reinstallation of applications and o/s with ghost or imaging

Monitored and supported exchange servers on multiple level O/S enterprise boxes

Monitored and resolved issues with DHCP, LDAP onsite and remotely

linux

Network Analyst

Jul 2008 to Jan 2010

Xerox Corporation - Nashville, TN

LAN/WAN connectivity troubleshooting for corporate offices and satellite divisions network equipment (workstations, faxes, printers, scanners and video).

Resolved network connectivity protocols such as SMB, FTP

Installation & configuration of routers and switches

Linux

Run, punch down and terminate network lines; configure patch panels

Monitor and troubleshoot circuits, routers, switches and wireless connectivity and escalate to local LEC if needed

Troubleshoot wireless devices within frequency ranges when working with AT&T

Monitor Microsoft web servers and print servers for issues and management

Resolve Tier escalation issues from helpdesk

Reinstallation of applications and o/s with ghost or imaging

Monitored and supported exchange servers on multiple level O/S enterprise boxes

Monitored and resolved issues with DHCP, LDAP onsite and remotely

Configured and pushed group policies via A/D to end users and machines

Application development and design using various programming languages such as Perl, ASP, CSS, HTML, XML and I4I editing

Service Engineer

March 2006-Jan2010

Xerox Corporation - Nashville, TN

Repair of Xerox equipment

Provide support on preventative maintenance equipment

Verification of network operation and functionality

Install computers, printers, jet directs, server build, installation and configuration

Training of new hires for system support specialists positions

Use of remote desktop or CMC to assist in triaging issues

User profile creations along with file rights and email in both Novell Console One and Microsoft Active Directory

Computer management/security using MMC and Active Directory

Perform tape backup and monitoring using Symantec Tape backup executive.

On call rotation for support off hours and weekends. Adherence to 2 hour service level agreement for resolution of issues.

Ticket creation in Remedy Magic of helpdesk calls and emails

Provide support and training modules for helpdesk

Reviewed client efficiency and classifications for model trending to upper mgmt.

Education and Training

University of Tennessee – Knoxville, TN

Bachelor Science - Computer Science

Customer Service Training

Richardson Training

Six Sigma Training

ITIL Training

Certifications

A+ Comptia

N+ Comptia

Pending Cisco CCENT/CCNA certification

Clubs/Organizations

Gamma Beta Phi

Tri Beta

Habitat for Humanity

Circle K

Contact this candidate