Education

University of Florida **** – ****

Bachelor of Science Gainesville, FL

Major: Zoology/Chemistry

Experience

EGS Inc., Working for Direct Energy of Canada February,18, 2013 – March, 13, 2015

Customer Service Representative Sarasota,FL

Setting appointments for service techs to do repairs on customers HVAC, Plumbing an other areas

Upgrade Customers current service coverage to better coverage plans for their needs

Also handled billing calls and mentored new trainees in there first work week

National Telecommunications Institute working with VForce – AAA June 2009 – May 2011

Membership Specialist Bradenton, FL

Renewals and benefits for existing members of AAA for multiple regions nationwide

Convey benefit amounts for all vehicle types and addition of associates to member policies.

1st Credit Solutions/A+ Debt Free June 2007 – August 2008

Consultant Bradenton, FL

Advise clients of alternative methods for reduction of unsecured debt

Central Garage May 2005 – February 2006

Service Advisor/Assistant Service Manager Sarasota, FL

Contact customer for review of current and past service orders.

Director of service compliance with up sale of scheduled maintenance services.

Tire Kingdom September 2003 – May 2005

Store Manager Bradenton, FL

Oversee service manager, service associates and garage personnel.

Scheduling and payroll for all personnel in store.

Gettel Toyota August 2001 – September 2003

Sales Manager – Kia/Toyota Sales Bradenton, FL

Service liaison for Kia Sales with inventory and purchasing of new cars.

Seven time Sales Associate of the Month for sales – personal and store.

Certified Returns June 1997- August 2001

Sales and Marketing Director

Expand number of serviceable accounts.

Verify reconciliation of in-house return technicians’ volume of destructible pharmaceuticals.

Goldline Laboratories September 1983-April 1997

South Eastern District Sales Manager

Supervise fifteen territory sales representatives for southeast United States.

Oversee 25 inside sales representatives for same regions.