JAGANNATHAN VASANTHAKUMAR

Email: acrt9u@r.postjobfree.com

Phone: 216-***-****

PROFESSIONAL SUMMARY

Windows Infrastructure Architect with 10+ years of experience and passion for designing, building, deploying and supporting enterprise architectures using Microsoft, VMware and CISCO UCS.

Experienced in Data Center operations and Management – Remote Infrastructure Management, VDI and x86 Virtualization & Consolidation, End User Computing, Cloud Computing

Expertise knowledge in hosting & managing customer’s IT infrastructure on diverse technologies and platforms, Architect solutions, Manage teams with multiple technologies across different time zones.

Expertise in Design, Implementation, Configuration, Integration and Support of Active Directory, Exchange Server, SCCM, Windows Clusters, Virtualization (VMware, Hyper V, Citrix), Terminal Servers (RDS), Networking (TCP/IP, DNS and DHCP) and PKI Infra.

Migration of Microsoft Exchange 2010 to Microsoft Exchange 2013

Highly Skilled in implementation of Mail Security (Symantec, Mcafee Group shield) and Antivirus (Symantec End Point Protection, Mcafee ePolicy Orchestrator).

Experienced in leading and managing Onsite-Offshore operation, Service Level Management as per ITIL process, Delivery Management and Resource Management.

Excellent communications skills. Adept at building strong working relationships with coworkers and management.

Highly organized, dedicated and self-motivated IT professional with a very successful track record.

TECHNICAL EXPERTISE

Operating Systems – Windows 2012/2008 R2/2003

Directory Services – Active Directory, Multi Domain Enterprise Models Design, Global Catalog, FSMO Roles and Group Policy Management, Back up, Recovery and Security Maintenance.

Messaging – Microsoft Exchange 2013/2010/2007/2003/5.5, Native Exchange Archiving, Exchange Mail Security, Exchange Backup and Restore & RIM Blackberry Enterprise Server (BES 5.0/10.1), MS Communicator/Lync Administration

Virtualization – VMware (ESX 4.0/5.0/5.1/5.5), VMware View, Vcenter, Microsoft Hyper V & Citrix Presentation Server 4.0/4.5

Servers – Windows Clusters, Network Load Balancing, Terminal Server (RDS), SCCM & IIS

Backup – Symantec Backup Exec & Symantec Netbackup

CERTIFICATIONS

Microsoft Certified System Engineer – Security

Microsoft Certified System Administrator

Microsoft Certified IT Professional – Exchange 2010 Infrastructure

Microsoft Certified Professional – SMS 2003

Cisco Certified Network Administrator

Mcafee Certified Security Professional

ITIL V2 Foundation

PROJECT EXPERIENCE

Systems Lead – Managed Hosting Services January 2012 – Till Date

Global Data Center, Tech Mahindra

Managed Hosting Services provides datacenter infrastructure hosting for global customers. Infrastructure Hosting Global Development Center manages 300+ Windows Servers, 300+ Virtual Servers, 5 Exchange servers and 7000+ User mailboxes in Exchange 2010 environment, Blackberry Enterprise Servers and supports globally users in regions North America, Europe and Asia pacific.

As a Solution Lead for Windows and Virtualization track responsibilities include architecting infrastructure solutions to support customer IT operations.

Managing the service delivery of complete IT operations for a Japanese Manufacturing customer hosted in the Data Center.

Responsible for implementation, configuration and administration of Windows Server Operating System, Active Directory and Group Policy.

Involved in Cluster, Network Load Balancing and File/Print Server administration.

Responsible for installation and configuration of physical servers and blade servers.

Successfully completed Design and architecting Exchange 2013 migration

Responsible for Microsoft Exchange and Blackberry Enterprise Server Infrastructure solutions.

Exchange Administration involves installation and maintenance of Exchange Servers, managing policies and Mailboxes.

Involved in Blackberry Enterprise Service 10 Migration and Responsible for Installation and configuration of Blackberry Enterprise servers.

Implementation and Administration of Microsoft Communicator/Lync.

Design, implementation and administration of virtualization environment using VMware and Hyper V.

Implemented VMware ESX on CISCO UCS Infrastructure.

Responsibilities include Configure, build, implement, and administer ESX/ESXi Servers / deploy and manage virtual machines.

Implemented Microsoft Remote Desktop Service with load balancing and published web application to server 3000 user connections.

Involved in Administration of Citrix Presentation Server and SCCM. Responsible for Backup Solutions and Security Administration as per customer requirement.

Serve as single point of contact (SPOC) for all Infrastructure related issues / queries. Ensure 99.9% of server uptime. Vendor coordination (with Microsoft, VMware, Citrix, DELL, HP, Symantec) for technical assistance.

Responsible for reviewing service calls, monitor SLA's and notify engineers to ensure customer satisfaction, empathy, meet SLA's, service quality.

Responsible for maintaining Infrastructure Compliance and appearing for Audits.

Technologies – Microsoft Windows Server 2012/2008/2003, Microsoft Exchange 2013/2010/2007/2003, Blackberry Enterprise Server 5.0/10.1, Microsoft Communicator / Lync, VMware ESX 4.0/5.0/5.1/5.5, SCCM, Citrix Presentation Server, Mcafee ePolicy Orchestrator, Mcafee GroupShield for Exchange, Symantec Endpoint Protection, Symantec Mail Security for Exchange

Hardware - CISCO UCS Blade Servers, IBM, HP, DELL Servers

Senior Exchange Administrator November 2008 – December 2011

Ford Information Technology Services, Tech Mahindra

Ford Global Exchange Operations manages 95+ Exchange servers and 1.6 Lakhs+ Mailboxes in Exchange 2003/2010 environment, Blackberry Enterprise Servers and supports globally users in regions North America, Europe and Asia pacific from Global Command Centre.

Execute operational tasks required to support Ford Exchange service in a 24x7 environment and resolving based on the severity and impact of issues escalated. Responsible for Globally Managing Exchange Servers.

Providing Microsoft Exchange Server design, implementation, support solutions, Disaster Recovery and Server auditing.

Core Member in Migration of Exchange 2003 to Exchange 2010 and user mailbox migration. Responsible for installation and configuration of Exchange 2010 Servers.

Monitoring and Troubleshooting Mail Queue, Public Folder Replication, and Server Heart Beat. Plan and Execute scheduled maintenance / Patch implementations in accordance with the Change Request guidelines. Building and decommissioning of Exchange servers governed by CAB.

Responsible for Sending Management Reports - Capacity; Availability and Metrics Reports.

Managing & Troubleshooting Blackberry Enterprise Server.

Hardware Refreshment: Migration users from Low End Servers to High End Servers by Phased manner. Approx 2 Lakhs Mailbox was migrated

Involved in Data Center Consolidation which involves migration of mailbox across Locations.

Responsible for Planning and Roll-Out of Mailbox load balancing and BES Load Balancing as monthly cycle.

Technologies – Microsoft Windows Server 2008/2003, Microsoft Exchange 2010/2003, Blackberry Enterprise Server 5.0, Mcafee ePolicy Orchestrator, Mcafee GroupShield for Exchange

ITO Service Delivery Consultant January 2007 – November 2008

Hewlett-Packard Global soft Ltd

Infrastructure support for Clorox IT operation includes 100+ servers – Windows Servers, Exchange servers, System Management Servers and 15000+ Users.

Responsible for Installation, Configuration and Administration of Windows Operating Systems

Managing Active Directory, DNS and DHCP Services. Responsible for Group Policy, Users and Group Administration.

Involved in implementation and administration of Microsoft System Management Server.

Responsible for Upgrades, Fixes and Patch Management of Windows Servers

Responsible for installation and maintenance of Symantec Endpoint Protection Servers and managing 80000+ Clients.

Installation and Configuration of SharePoint Server.

Creation of Technical Knowledge Base for the repeated issues.

Technologies – Microsoft Windows Server 2008/2003, Microsoft System Management Server 2003 and Symantec Antivirus Corporate Edition.

Technical Support Executive August 2004 – December 2006

Veeras Infotek Pvt Ltd, India

Support IT operations for multiple Clients which includes design, implementation and Management of infrastructure servers.

Responsible for installation, configuration and maintenance of Windows operating systems.

Responsible for responding to L2/L3 requests related to Windows, Active Directory, Exchange and Antivirus Servers.

Involved in migration of Merek Mail Server to Exchange 2003.

Involved in implementation of System Management Server.

Technologies – Microsoft Windows Server 2003/NT, Microsoft System Management Server 2003, Microsoft Exchange 2003/5.5, Symantec Antivirus Corporate Edition and Mcafee ePolicy Orchestrator.

EDUCATION

Bachelor of Engineering in Electronics and Communication, India.

Master of Science in Software Engineering, BITS Pilani, India.

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