Alison Kilgore 901-***-****

**** ****** ***** **** ********, TN 38135 acrt9h@r.postjobfree.com

Qualifications for Sr. SAP Functional Analyst

I am a dynamic and driven professional that is results-oriented with progressive accomplishments in supply chain, operations, and project management with a focus on customer service. Throughout my career I have proven my ability to excel in high-pressure environments as a results oriented leader. I utilize my positive and driven sense of urgency in making the appropriate decisions at the right time, by collaborating effectively with internal/external customers. This has been demonstrated by my progressive experience with cross-functional positions generating a proven track record of success. I have considerable experience and knowledge on the impact of processes and procedures in fast paced result driven environments.

Key Strengths

Process Development and Review

Technical Systems Knowledge

Transport Planning

Resource Management

Mentoring & Development

Process Re-engineering

Demand Planning

Lean Methodologies

Six Sigma Methodologies

Cost Management

MOP/SOP Management

Team Building

Budget Management

Supply Chain Execution

Project Management

Negotiations

Configuration

Vendor Management

Analytics

Problem Resolution

Solution Support

Technical Systems

SAP - R3, ECC 6.0, 7.0

SAP Modules: APO, SD, PP, WM, MM, FI/CO, EWM, SOLMAN

ABAP/Debugging

OPAS

CRM Seibel

Business Warehouse

Winshuttle

GRC Paisley

Virsa

AS400

Portfolio

Streamserve

File Net

EDI

Power Base Systems

Compord

Qlik View

HPQC

People Soft

ACL

RFID Scanning

SRM

SCEM

Solman

Visio

EDI

Lotus Notes

Outlook

Webmethods

MES

Core Competencies

Systems Knowledge

-Knowledge of SAP functional consulting database, administration, and technical knowledge. Have strong understanding of SAP, FI/CO, MM, and SD knowledge of financial integration into FI/CO from other modules.

Supply Chain Execution

-Strong supply chain process improvement background with a proven track record for delivering optimal results in high pressure and fast paced environments.

Operational Efficiency

-Results driven with exceptional skills in developing process improvements, utilizing Lean methodology, and meeting operational objectives.

Customer Centricity

-Driven customer focused leader providing value added customer resolution to enhance the customer experience.

Professional Summary

International Paper 2012 – present

IT Business Analyst SAP

My current responsibilities include implementation and support of SAP information systems software to meet the business application needs. I work directly with business leaders and act as a liaison between IT and business customers. I collaborate with cross functional groups/organizations to probe for alternate sources to answer the problems or issues and provide solutions. I successfully use PDP methodology and associated project tools. I am involved in business process redesign and documentation as needed for new and/or upgraded technology. I translate customers’ high level requirements into functional specifications for the IT organization. I act as a team leader on assignment and have a thorough understanding of interface technology and SAP system knowledge including the data conversion process.

Key Accomplishments:

Detailed design and prototype - design enhancements to existing software/packages

Develop and execute training of information technology solutions to business users

Created multiple queries, variants, and LSMW in SAP.

Co-led new inbound freight invoicing system for inbound carrier freight invoicing which included design, testing, go live and sustain.

Maintain current carrier EDI set up including solution support

Created IT checkout which is used for all testing in all clients for IT

Team lead for 16 webmethods upgrades

Supported 6 SAP upgrades, 2 portal upgrades, system validation for temporary outages and system refreshes

Set up all new carriers on EDI

Responsible for maintenance and support for outbound freight invoicing for carriers

Production support for team

Manage IDOCs; errors, flows, batch jobs

GOMAS training team member

CHEP 2009 - 2012

SAP & Master Data Pricing & Invoicing Analyst – Orlando, FL

My current responsibilities include reporting and analysis of pallet pricing, automotive pricing, and billing. Conduct SAP regression testing, end user testing using HPQC, and testing in SAP DEV and SAP TST environments. Responsible for training end users on SAP, billing support, processes, and procedures. Update and maintain customer master data, work instructions, SOP’s, and process maps. Provide solution support for pricing and new business rules, processes, and procedures.

Key Accomplishments:

Created multiple queries, variants, and LSMW in SAP.

Co-led new invoice rollout (3 phases) for customer base of 15,000 plus accounts.

Developed and implemented new automotive pricing structure.

Designed product offerings that are utilized in our automotive expansion effort, which has generated 250 new customer accounts year to date.

Created and implemented billing post validation reports for pallet and automotive departments.

Power lead of SAP UAT, regression testing, and roll out to ECC 6.0 version.

Serve as the key contact for billing support and problem resolution for CHEP USA and CHEP Canada.

Lead weekly, monthly, and calendar year billing close and post validation reporting for CHEP USA and Brambles.

Appointed to power user for SAP pricing and invoicing, which includes configuration, testing, cutover, and production.

Main point of contact for SAP for CHEP Americas “Canada, Mexico and USA” business functions.

Commercial Metals Company 2008 – 2009

Senior Internal Auditor – Irving, TX

I was responsible for conducting SAP security audit for financial, fraud, and operational audits in accordance to the annual audit plan. Performed end to end audit execution, findings, and executive reporting.

Key Accomplishments:

Managed and completed 12 audits for global customer base.

Maintained that all audits were in Sox and GAAP compliance

Created audit program, test steps, audit work papers, and audit reporting.

Co-led implementation project for Paisley system.

Mann & Hummel 2004 – 2008

Supervisor, customer service/SAP Power user for NAFTA region– South Bend, IN

I managed and led a team of 10 customer service representatives and 2 order entry clerks for automotive manufacturers, distributors and industrial accounts. Oversaw month end close activities, ensured all invoices were issued, and all shipments were delivered. Provided sales reports, profit analysis, and inventory reports to management team. Reviewed and validated financial data for SAP to ensure accuracy. Trained end users and solved SAP issues for the NAFTA region. Managed and scheduled customer deliveries and maintained on-time delivery ratings. Solved customer EDI and ASN’s failures, resolution, validations, and invoicing. Performed physical inventory counts, audits, and inventory discrepancy analysis and resolution.

Key Accomplishments:

Selected to be back up for warehouse supervisor with a team of 24.

Selected to be a member of EDI, SAP, 5S, MOE, QS9000, and Kaizen teams.

Co-led project to establish and set credit limits and input data into SAP.

Created and maintained SAP customer master data and pricing.

Instrumental in realization phase, integration testing, and go live preparation for 3 SAP lifecycle implementations.

Subject matter expert for SAP Modules “CRM, SD, MM, PP, WM, and FICO” for the NAFTA region. Included training and troubleshooting as necessary.

Established and maintained MRP/APO inventory levels of aftermarket warehouse inventory.

Key contact in the US for all customer related issues and resolution.

Managed customer websites and special shipping, invoicing, and ordering requirements.

Co-led global expansion project that generated 30M of new business.

Expedited and managed emergency material loads for global customer base.

Developed policy & procedures for multiple processes in accordance to ISO/QS9001 regulations in order to receive certification.

1st Source Bank 2003 – 2004

Contract Worker for auditing purposes – South Bend, IN

I was a contractor that was hired to assist in the Internal Audit Department in closing out their yearend audits. The audits were in Commercial Loan, Aircraft Finance, Specialty Finance Group, and Environmental Equipment. Performed financial and operational audits of the company’s functions and services as outlined in their Audit Plan.

Performed audits on following items:

General Ledger reconciliation.

Secured collateral-trust assets, stocks and bonds.

Insurance verification.

Interest rate and payment verification.

UCC filings.

Credit approval.

Charge-offs and non-accruals pertaining to non-performing accounts.

Payment verification.

Late fee assessment verification.

Commission verification.

Document verification- business loan request sheets, promissory note and credit analysis.

Sarbanes-Oxley and GAAP compliance.

National Steel Corp 2001–2003

Senior Auditor – Mishawaka, IN

My responsibilities included supporting senior audit staff in providing sample analysis, testing, interviewing, report writing, and presentation to the audit committee. Managed staff auditors for planned audit and provided guidance for the audit.

Key Accomplishments:

Assisted in the SAS71 audit support for external auditors Ernst and Young.

Selected to be the sole fraud auditor for company. Worked closely with the compliance committee regarding any fraud related issues.

Appointed to be the document custodian and key witness for fraud related audits which resulted in the recovery of 5.5M of the company’s money.

Co-led Sarbanes Oxley compliance integration project.

National Steel Corp 1998– 2001

Automotive Team Lead – Mishawaka, IN

My responsibilities included managing, leading, and mentoring a team four inside sales representatives. Managed all supply and demand analysis for steel inventory, production planning, and future orders. Resolved all invoice discrepancies, short pays, and billing concerns.

Key Accomplishments:

Establish and manage customer pricing - CPA pricing model.

Co-led project team to integrate from mainframe to PeopleSoft systems.

Acquired full knowledge of steel making process which included grades of steel, types of steel and lead times affiliated with the operations process.

Created and implemented priority and emergency tracking process for inventory and material substitution for steel mill plant network.

Oversaw and ensured the on-time delivery of over 1M plus shipments annually to Chrysler, GM, Ford automotive, and 550 tiered suppliers.

Developed policy & procedures for multiple processes in accordance to ISO/QS9001 regulations in order to receive certification.

Steel Warehouse Inc. 1994 – 1998

Senior Buyer – South Bend, IN

Managed and led a team of 6 employees for the inventory control department. I oversaw all contract negotiation for suppliers related to non steel procurement. I was responsible for negotiations and buy outs of company fleet which consisted of 50 plus vehicles. Approved invoices, invoice errors, and provided resolution for any issues.

Key Accomplishments:

Developed inventory control and procurement procedures for new purchasing department.

Established and maintained MRP levels for inventory valued at approximately $5m.

Designed and implemented inventory control systems that decreased company cost by over $4m in the first year of the purchasing department’s creation.

Key user for Powerbase system support and training.

Maintained uploading and powerbase system for inventory data.

Responsible for part identification and procurement.

Developed policy & procedures for multiple processes in accordance to ISO/QS9001 regulations in order to receive certification.

Steel Warehouse Inc. 1993 – 1994

Customer Service Representative – South Bend, IN

I was responsible for the outside processing of our customer base for automotive and steel manufacturers. Managed customer inventory levels, processed schedules, and solved any issues that developed related to customer’s inventory.

Key Accomplishments:

Obtained full knowledge of the processing side of the steel industry.

Co-led on-time project that increased on-time performance from 75% to 97%.

Created and implemented ASN systems validation process. Implementation of process assisted in collecting over 1.5M in past due invoices.

Education

Bethel College 2005

Bachelor of Science, Organizational Management

Graduated Magna Cum Laude

Trainings & Certifications

CHEP 2012

Institute of International Business Analysts “IIBA” Certification

CHEP 2012

Yellow Belt Trained

CHEP 2011

Project Management Trained “Six Sigma & Lean Methodologies”

Mann & Hummel 2003 - 2008

Kaizen Trained

Mann & Hummel 2004

5s Trained

Mann & Hummel 2004

Kanban Trained

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