Richard Williams

**** *. ****** **, **********, AZ 85254

Cell: 602-***-**** acrt8x@r.postjobfree.com

https://www.linkedin.com/pub/richard-williams/7/940/391

Function and specialization

Over the past 17 years I have specialized in management of Information Technology QA services to clients in diverse industries including Legal, Healthcare, and Government, as well as large companies and small-entrepreneurial companies.

Test Lead and QA Oversight – APS (Contract) 06/2015 – Current

•Created and assisted the development of the overall Test Strategy and Test Plan for concurrent projects.

•Reviewed all testing tools and created suggestions for implementing new tools for testing processes.

•Redesign of the QA SharePoint site to better communicate the testing team’s bandwidth and accomplishments.

•Coordinated with various project teams, test analysts, functional SMEs, and acted as a primary point of communication and escalation point during different stages of the project.

•Reviewed test cases to ensure testing traceability to software requirements.

•Conducted external audits of all test artifacts for completeness and accuracy.

•Collected and reported on metrics throughout the testing phase of various projects.

•Wrote, presented, and trained other QA team members on various QA methodologies and procedures.

•Analyzed what the needs of the company are for the testing department and created a skill set implementation guide as part of a 5 year plan.

Quality Assurance and Control Manager – AZ Dept of Education (Contract) 10/2014 – 03/2015

•Created and maintained continuity for the company over 37 projects in 2014 and 74 in 2015.

•Lead a team of performance engineers to design and implement performance testing for outward facing applications and projects.

•Created automation framework for regression testing.

•Implemented and oversaw an automation team for functional as well as middleware testing.

•Oversaw the QA aspect of Scrum teams.

•Helped lead and define the Agile SDLC within project teams to align them along the same procedures.

•Created, modified, and documented policy and procedure around QA standards, defect workflows, QA training documentation, SDLC, and SIS.

•Restructured regression testing from a team/project level to a company level based on the concept of usability, sustainability, flexibility, and scalability.

•Lead CAB meetings (release management) to determine if a product, code, or technical update should be deployed to production.

•Managed a team of 21 QA Analysts.

•Created guidelines and process for continuous deployment to a SIS Staging environment for 15 vendors, 1200 School Districts, and 20,000 users.

•Designed the framework and process flow for testing and validating SIS data for a new education data collection process.

•Defined testing standards and definitions for the state of Arizona.

Quality Assurance Manager / Release Management Manager – WebPT (Contract) 05/2014 – 09/2014

Created quality processes based on company culture and industry standards.

Implemented new QA standards to drive software QA from 10.3% QA leakage to <1%.

Created new Release Management tools and processes to streamline the release procedure and ensuring that no P1 or P2 defects were released into production.

Redesigned Release Management process to include automation of delivery from teams through RMT to Production.

Implemented a peer review process for test cases. This drove not only test case quality up, but user stories and new code written as well.

Successfully implemented scenario based testing within the QA teams to facilitate more testing coverage with fewer resources.

Negotiated contracts for Automated software (unit testing as well as functional testing).

Created and implemented Automated testing policies and procedures.

Implemented API procedures for integration with VersionOne with 3rd party applications for Release Management and Quality Assurance.

Responsible for leading nearshore and onshore team of QA analysts.

Modified defect identification and tracking process providing trackable metrics.

Tracked and Maintained testing progress on multiple projects.

Implemented an internal UAT program for validating software with multiple internal teams

Quality Assurance Manager – Neudesic (Contract) 11/2013 – 04/2014

Instrumental in implementing and creating a BUS for a Loyalty Rewards program

Successfully delivered multiple projects with a 0% QA Leakage rate (No P1 or P2 defects discovered).

Implemented MS TFS and SharePoint as a shared knowledge base as well as a repository for test cases, test plans, burn down charts, etc.

Reviewed, Approved, and Created Test Cases, Test Plans, and Test Scripts.

Implemented Automated testing policies and procedures

Responsible for leading offshore team of QA analysts.

Responsible for quality processes of QA team for Ready Auto.

Created defect identification and tracking process

Tracked and Maintained testing progress on multiple projects.

Lead QA scrum process

Validating and reviewing requirements before they are coded for accuracy and business value.

Coordinated and validated ETL Testing across different teams.

Provided direct customer support per business needs during and post-release.

Created all QA artifacts post-release.

Implemented SoapUI at two different project sites

Oversaw onshore and offshore team members in direction of company needs.

Provided technical leadership and consultation with regards to test philosophies and methodologies, practices, procedures and techniques in accordance with business needs.

Quality Assurance Manager – IPRO Tech 01/2013 – 10/2013

Created and implemented the general QA strategy for the SDLC implemented.

Oversaw scrum teams and enforced agile methodologies.

Implemented automation practices for 30% of all testing.

Implemented MS TFS and MS Test Manager for manual and automated best practices.

Implemented SharePoint as a repository as a shared knowledge base.

Developed reports for Sr. Management and Executive management on the status of multiple international projects.

Responsible for developing and maintaining departmental budget.

Managed 11 QA Analysts and leads as well as any special project personnel that we deemed necessary for the successful delivery of the products.

Made sure that key milestones within the project were met.

Rewrote the company QA Testing Strategy document, roles and responsibilities, QA Task list, Skill Set inventory, and the State and Status documentation.

Coordinated ETL Testing across different teams and environments.

Responsible for hiring and reallocating resources across teams based on scope and need.

Provided training for QA, Developers, Account Management, and Senior Executive on the definitions, practice, and implementation of QA.

Defined the SSIS validation testing strategy.

Participate in functional product reviews.

Implemented and tracked the primary and secondary metrics of QA and software development.

Delivered a QA Success rate of 100%. All milestones were met on time and under budget.

Mitigated multiple problems between schedules, personalities, and project issues between off-shore resources, various teams, and management.

Reviewed test strategies based off of requirements provided and provided feedback to the analyst.

Created and implemented test case creation templates and management of functional, integration, and regression plans.

Quality Assurance Manager – Coventry Healthcare 10/2010 – 02/2013

Developed reports for Sr. Management and Executive management on the status of multiple international projects.

Managed 8 direct onshore resources and 22 off-shore resources.

Made sure that key milestones within the project were met.

Rewrote the company QA Testing Strategy document, roles and responsibilities, QA Task list, Skill Set inventory, and the State and Status documentation

Responsible for hiring and reallocating resources across teams based on scope and need.

Developed and implemented plans and procedures for automated regression testing for over 20,000 scripts over 9 different product lines.

Provided training for QA, Developers, Account Management, and Senior Executive on the definitions, practice, and implementation of QA.

Participate in functional product reviews.

Implemented and tracked the primary and secondary metrics of QA and development.

Coordinated ETL Testing across different teams and environments.

Delivered a QA Success rate of 100%. All milestones were met on time.

Delivered a QA defect rate of 0.002% after push to production.

Defined QA procedures and standards

Mitigated multiple problems between schedules, personalities, and project issues between off-shore resources, various teams, and management.

Reviewed test strategies based off of requirements provided and provided feedback to the analyst.

Quality Assurance Manager – ClickSquared 04/2008 – 10/2010

•Created and defined QA practices

•Built the QA department from scratch

•Responsible for building and releasing resources as needed to ensure the highest quality team possible.

•Defined QA best practices for a medium sized company

•Delivered a QA success rate of 99.86%

•Defined and wrote test cases against requirements.

•Coordinated and validated ETL Testing across different teams and environments.

•Integrated QA into the Development process and the SDLC

•Was a key member in redefining development and how SaaS and Cloud Computing can be integrated into our company and department.

•Provided training for QA, Developers, Account Management, and Senior Executive on the definitions, practice, and implementation of QA.

•Participate in functional product reviews.

•Created QA schedule.

•Implemented and Tracked the primary and secondary metrics of QA and development

•Provided technical experience to the QA team for detailed requirements

•Reviewed requirements defined by the client for customizations and new development

•Implemented SoapUI

•Directly involved in multiple, existing and new, clients, implementations

•Created an automated testing best practices

•Providing customer support both on-site as well as through tickets that are created through help desk or product support analysts.

•Provided support and implemented best practices and standards for UI redesign.

Private contractor, various companies 2001 – 2008.

Companies available upon request.

Education

BS degree, Secondary Education, Arizona State University, AZ

Military: Platoon Sergeant – United States Marine Corps

•Rank: E5 – Sergeant

•Direct reports: 80+ Marines

Certifications::

Certified Software Quality Assurance Analyst (CSQA)

Quality Improvement Associate Certification (CQIA)

Certified Test Manger (CTM)

Certified Software Test Professional (CSTP)

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