Orlando, FL 321-***-**** acrt3q@r.postjobfree.com

PROJECT MANAGEMENT – SYSTEMS IMPLEMENTATION

Voice and Data Mobile Software Hardware

Multi-disciplined enterprise leader with a time-tested record of driving implementing technology solutions with focus in high return on investment. Successful record delivering value to organizations utilizing skills. Execute strategic planning, scope/budget management and problem-solving skills that lead to successful on-time/on-budget project delivery. Proven track record managing Fortune 500 company projects oriented to increase revenue and market share. Hold clear understanding and tactical decision making prowess. Passionate with delivering an exceptional customer experience consistently delivering high-quality results in growth and profitability, operational efficiency, and timely client services that exceed all expectations.

Change / Turnaround Management Project & Program Management Strategic Planning & Execution IT Process Improvement

Business Process Optimization Operations Management Vendor Relations Budget Management Risk Management Strategic Partnerships & Alliances Contract Negotiations

SELECTED HIGHLIGHTS

Strategic Turnaround Execution: Repeatedly charged with transforming underperforming projects; track record of effective turnaround in days versus weeks increasing revenue, organizational collaboration and performance averages.

Business Process Optimization: Created “Installation & Testing Manuals” Standardized procedure instituted as a resource facilitating the increase in sales revenue by empowering both inside and outsides international sales workforces in addition to Implementers with a complete guide to the Oracle professional services portfolio.

Project and Program Management: Raised IT project delivery excellence by developing project management processes and tools that allow project managers to concentrate on the project execution and not the tool.

PROFESSIONAL EXPERIENCE

Lenovo USA, Morrisville, NC 2014 to Present

A multinational computer technology provider of enterprise hardware and IT services for some of the most important names in the market today – names like Microsoft and United States Armed Forces.

Transition Services Project Manager/PMO

Deliver large IT projects, leveraging Lenovo’s Transition Services to maximize return on IT investments. Manage multiple projects simultaneously from requirements validation through user acceptance utilizing best practices in process, project and portfolio management to meet time/cost and quality targets. Develop, drive and project manage all defined processes and steps of client implementations ensuring detailed scope is translated into effective project plans securing accountability among project resources. Thus, supporting successful implementations and proactively mitigating any potential project issues.

• Commended for Excellence in Project Acceptance Criteria; by consistently scoring 95% or above in quality assurance evaluations and customer acceptance meeting critical path timelines.

• Created and deployed new project communications and scheduling plans; which contributed to effectively reducing time per project and standardizing customer facing templates generating the ability to target multiple projects simultaneously thus driving additional bill per hour revenue.

• Requested for and successfully managed largest transition services project at $3M; as a result of proven track record for customer satisfaction, outstanding scope management and target date attainment.

Oracle, Orlando, FL & Morrisville, NC 2009 to 2014

A world-leading provider of enterprise resource planning software for industries such as aerospace/defense and financial services.

Field Lead Supervisor

Managed projects and drive installations and turn up of HP-based telecom systems, equipping media and Internet service providers with efficient and secure connections for IP and mobile data. Interface with clients and business stakeholders to coordinate projects; develop project plans and schedules, track timesheets and progress, and deliver status reports. Manage material inventories, ordering and shipping / receiving to ensure timely delivery of assets to customer sites. Train new hires on company policies, installation procedures, safety practices and customer specifications.

• Recurrently requested for key telecom projects; generating repetitively project requests and billable revenue for international deployments across multiple continents for customers including Verizon, Sprint, CenturyLink and Vinaphone.

• Secured new vendor contracts; reducing expenditures by 50% in 90 days and met project milestones.

• Created and implemented standard documents; facilitating greater clarity and simplifying installation processes for foreign contractors and EMEA customers.

Jas Pro Studio, Orlando, FL 2007 to 2009

A provider of music production and promotion services.

General Manager, Producer

Managed business development, marketing and sales of music production services, with specific focus on the Central Florida market growth. Justified, planned, created and led sales and marketing that supported services as a P&L.

• Grew sales revenue pipeline; by establishing a new business sales unit for the Central Florida region, in 6 months.

• Led in vertical industry sales penetration; resulting in 8% to 10% sales increase month-over-month, 6% increase in customer appointments, 23% increase in proposals, and repeat business.

Performance Telecom, Sanford, FL 2004 to 2007

A provider of installation and service of low voltage structure cabling, specializing in Avaya Business Systems.

Field Supervisor

Led teams of up to four contractors through installation, integration and support of voice and data networks for enterprise businesses and government agencies, skillfully managing projects from start to finish. Coordinated contractor and project schedules, developed bids and proposals, purchased materials and maintained inventories, and built strong customer relationships through open communication, rapid problem resolution and outstanding service delivery.

• Negotiated contract terms and pricing; for direct service contracts that lead to the reduction of annual expenditures by 43K

• Recovered major accounts; by being requested to serve as project lead at multiple facilities across the state. Leading to a strong base of reference clients and repeat revenue.

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Additional experience in Field Services Management, Project Management, Telecom & United States Armed Forces

1988 to 2004

EDUCATION

Project Management Institute – Boot Camp Completion Certificate, 2014

Master of Business Administration– Florida Metropolitan University, 2007

Bachelor of Arts in Business Administration – Florida Metropolitan University, 2005

Associate of Arts in Business Administration– Florida Metropolitan University, 2003

Telecommunication Certification– Sanford Community College 1998

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