Althea Paul

*** ***** ** *********, ** N*P *A* 226-***-**** acrt1d@r.postjobfree.com

Highlights

Proficient in Microsoft Access, Excel, Word and PowerPoint

Over 5 years experience working in fast-paced office environments

Consistently demonstrates high quality customer service using interpersonal skills

Accurate and detailed-oriented, exceptional problem solving and organizational skills

Excellent team member, fast learned and able to work with minimum supervision

Summary of Qualifications

Maintain good rapport with clients and possess effective communication skills

Skilled at handling pressure and work independently

Ability to analyze, discuss, detect, observe and solve difficult social issues

Capable of keeping sensitive information confidential

Work experience in clinical centre, women’s crisis centre, crisis Intervention, and palliative care

Action and Advocacy training; Sexual Assault: Guide to the Criminal System (MERTRAC)

First Aid/CPR Certification

Keen interest in helping people in need / change for the better

Relevant work and Volunteer History

Victim Services of Waterloo Region Cambridge/Kitchener ON

Volunteer Crisis Responder 2010 – 2011

Provide victims of crimes and traumatic circumstances with support and referral options

Demonstrate effective counseling techniques: Crisis Intervention, Cross Cultural Counseling and coping strategies

Understand the structure of a Crisis call and Crisis Management

Assist with Emergency Response Calls

Work in cooperation with Regional Emergency Service Providers: police, fire, ambulance and related community services

Involved in programs such as: Crisis Intervention, Domestic Violence, Emergency Response System

Victim Quick Response (especially violent crimes), ACCESS – community services and self-help, Break and Enter (residential), and Public Education

ACORD (A Community for Offender Reconciliation and Diversion) Cambridge ON

Volunteer Probation Officer 2010 – 2011

Worked in collaboration with a certified Probation Officer

Communicated and demonstrated effective listening skills to the offender in the community

Increased public education and community involvement on the area of corrections: thus reducing the social stigma associated with the offender

Provided the offender with the opportunity to develop more positive social/life skills

Discussed community based alternatives to incarceration

Cambridge Memorial Hospital Cambridge ON

Volunteer - Friendly Visitor - Palliative/Rehab/Oncology 2009 – 2010

Supported the services rendered by the professional staff

Created a warm and friendly atmosphere in the hospital

Helped interpret, in a positive way, the hospital to the community

Visited patients on a weekly basis

Observed patients for choking episodes and got assistance from staff as required

Sampson’s Electrical Mississauga, ON

Receptionist 2010 - 2014

Provided general administrative support to customers

Performed data entry, reports, spreadsheets, and filing

Performed other duties as assigned

Tim Hortons Cambridge ON

Customer Service Representative 2009

Provided courteous and friendly service to every customers

Performed cash register duties

Assisted with customer order

ATS Automotive Tooling Systems Cambridge ON

Machine Operator 2007 - 2008

Set up and operated molding machines to mould plastic products

Monitored the quality of the material produced

Operated machine to blend chemicals to a specified viscosity

Maintain inventory and perform minor repair of machinery

Canadian Tire Cambridge ON

Customer Service Representative 2006 – 2007

Resolved customers questions and directed customers to appropriate sales area

Processed requests for refunds, exchanges and received account payments

Researched product information for customers

IntelliRisk Management Corporation Cambridge ON

Call Centre Representative 2006

Provided professional customer service by resolving issues and building relationships

Maintained and updated data entries of electronic customer files

Prepared wire transfer requests and performed account balances

Shoppers Drug Mart Mississauga ON

Post Office Clerk/Supervisor/Photo Lab Tech 2003 – 2004

Weighed parcels and letters on scale and determined mailing cost

Handled cash and receipts by counting the float and balanced, sorted and secured cash

Prepared bank deposits, maintained financial records and performed inventory

Prepared photographic solution, retouched prints and negatives, and maintained photographic equipment

Photographed people or items for use in passports, IDs, portraits or educational materials

Education and Training

Social Services Diploma Program, Conestoga College, Kitchener, (2010)

Victim Services Waterloo Region, Cambridge, (2010)

Career Development Program, Conestoga College, Cambridge, (2010)

Sexual Assault / Rape Crisis Certificate, Crisis Centre of Peel, Mississauga, ON (2003)

Child Psychology Certificate, ICS, Mississauga, ON (2002)

Crisis Counselling Certificate, Castries, St. Lucia (1998)

References Available Upon Request

Contact this candidate