GEORGE E. T. BOLEN, CSPO, CSM

**** ******** *********, #***** ******, TX 75034 949-***-**** acrsxs@r.postjobfree.com

SENIOR IT PROJECT MANAGER

HEALTHCARE IT PROGRAM MANAGEMENT AGILE SCRUM ENTERPRISE IMPLEMENTATIONS CONSULTING BUSINESS ANALYSIS QA

Senior IT project manager with over 17 years of success leading all phases of diverse technology projects - Degreed and certified professional in project/program management, project implementations, business analysis, technical consulting, test engineering, quality assurance, and application development in the areas of, but not limited to, healthcare, consumer services, business operations, pharmaceutical, financial, government and retail.

Experienced IT professional - Managed domestic and global, enterprise-level direct-to-consumer services, EMR/EHR implementations, IT infrastructure/architecture, consulting, business analysis, quality assurance, test engineering/automation, and software development projects for major healthcare, business and consulting organizations. Proven track record of supporting large-scale IT projects, health information management systems and numerous software and hardware applications.

Skilled senior consultant in liaising between business and technical areas - Business process knowledge and technical experience in merging customer and user needs with business requirements, budgetary restrictions and logistical considerations.

Proven expert in agile and waterfall project management methodologies - Completed projects on-time and on-budget; managed sprint backlogs and cycles; facilitated prioritization, grooming and sprint planning meetings; tracked defects, production support issues, client customizations and innovations for entire Direct-to-Consumer business.

Diplomatic leader and excellent communicator - Formulated business requirements into executable tasks; synergized dynamic and globally dispersed, project teams; conducted formal presentations to key executive stakeholders, documented tasks, mitigated risks, and resolved issues throughout the project lifecycle and agile process.

AREAS OF EXPERTISE

Project Management Business Analysis

Agile Scrum and Lean Methodologies

Enterprise Level Implementations

Strategic Technology Planning

Project Scheduling, Costing & Budgeting

Custom Software Development

Systems Engineering & Integration

Requirements Analysis & Development

Consulting Quality Assurance

Network & Systems Administration

Data Flow & Process Mapping

SQL Queries & Data Modeling

Database Design & Management

Testing/Scripting/Engineering

Technical Documentation

End User/Management Training

Leadership Business Development

Cross-Functional Team Management

Business Modeling & Planning

Team Building & Mentoring

Client Relations & Presentations

Client Development

Strategic Inside/Outside Sales

Insurance/Investment Planning

CAREER PROGRESSION (2004 to Present)

CHRISTUS HEALTH (Irving, TX), SENIOR PROJECT MANAGER, February 2015 to Present

Responsible for initiating, planning, executing, closing and monitoring the performance and functions of assigned projects, including the review and control of the activities and conduct of project team members and/or team leaders for multiple project teams charged with the analysis, requirements definition, selection, implementation and review of major information technology systems.

Responsible for providing expert guidance and direction in the RFI/RFP and vendor selection process for C-Level stakeholders, and assessing and managing of contracts and budgets for projects that may involve multi-million dollar agreements, inclusive of providing input into the information systems vision and strategy for the organization, for delivering high quality, cost effective solutions to all levels of users in support of both the technology and processes.

Responsible for pre-implementation analysis and process re-design affecting the business and care processes to support organizational operations, and for measuring the effectiveness of, and recommending post-implementation strategies for enhancing the usefulness of all assigned computer system application programs, technologies and systems required to support the needs, business goals and objectives of the Portfolio and Project Management Office, Information Management, and CHRISTUS Health organization as a whole.

Achievement Highlights

Managed the successful production deployment of over 75 Philips enterprise monitor devices for the CHRISTUS Health Children’s Hospital of San Antonio.

Managed the successful production-deployed update to the McKesson Radiology PACS and MModal SpeechQ environments for both the CHRISTUS St. Michael’s Health System and Houston Methodist St. John and St. Catherine Hospitals.

Managed the successful enterprise deployment of over 140 Samsung tablets, equipped with the AirWatch MDM, for the CHRISTUS Homecare division’s implementation of the Homecare Homebase ICD-10-compliant, cloud-based, PointCare face-to-face episodic care solution for their home health nurses.

Technology Skills Summary

Technologies: Philips, McKesson, MModal, Homecare Homebase, AirWatch, Samsung, Nuance.

Applications: Service Now, SharePoint, MS Project, Visio, MS Office, WebEx, Skype.

Systems: Windows, PACS, SaaS, HIE, Digital Documentation.

EXPERIAN CONSUMER SERVICES (Costa Mesa, CA), SENIOR PROJECT MANAGER AGILE PRODUCT OWNER, August 2013 to November 2014

Successfully managed, facilitated and continuously improved the strategy, development, monitoring, and communication of the company-wide agile scrum process as Product Owner from initial pilot through final implementation for the entire Direct-to-Consumer business while working with geographically-dispersed, cross-functional product and technology teams.

Successfully executed enterprise PMO processes including scope definition, scheduling, forecasting, resourcing, material planning and allocation, risk management planning, cost and budget management and quality assurance and also served as thought leader and subject matter expert (SME) among internal clients and technical teams to expedite project processes, complete waterfall projects on time and on budget and complete agile scrum epics, features and user stories on a regular two-week cadence.

Responsible for the coordination of multi-disciplinary project teams to deliver technology projects of varying size and complexity, focusing specifically on software projects. Works directly with executive and departmental staff for decision making, prioritization, execution and reporting of the agile work queue and business projects. Develops and initiates policies and procedures to improve business practices within the organization. Evaluates effectiveness of actions/programs implemented and reviews project management team member schedules, plans and strategies and recommends enhancements.

Directed and executed creative analytic approaches while providing tier one user support and consultation to clients, including organizational leadership, and guides work towards actionable outcomes which further promote organizational goals. Proactively recognized potential issues, developed plans to address and understand how to communicate these steps to executive and department leadership and clients.

Established KPIs to regularly measure the impact of business decisions on clients and customers and identifies opportunities and methods to improve efficiencies with analysis. Participated in the development of outcomes and process measures, including technical specifications, to enable appropriate project measurement and evaluation.

Achievement Highlights

Managed the entire Target Stores Data Breach Expiry Project for the capturing of nearly 2.4 million new ID theft protection customers into Experian’s ProtectMyID product.

Served in the role of agile coach/SME and helped manage, implement, consult and report on the new business-wide SAFE transformation effort.

Established and implemented the entire Portfolio and Feature hierarchy in Rally for the entire Direct-to-Consumer Business and Technical teams

Solely directed, administered and executed the Agile Scrum Methodology at a senior program level for the entire Experian Consumer Services Direct-to-Consumer business after assuming the lead role immediately after hire.

Technology Skills Summary

Certifications: Certified ScrumMaster, Certified Scrum Product Owner.

Applications: Rally, SharePoint, MS Project, Visio, Office, WebEx.

Systems: Windows.

WELLPOINT CAREMORE (Cerritos, CA), IT PROJECT MANAGER/SENIOR BUSINESS ANALYST, November 2012 to August 2013

Responsible for working with business partners to identify and implement multiple NextGen EMR technical projects of varying sizes, as defined by WellPoint/Caremore’s methodology, such as broad-based information systems, full life-cycle application development, building enterprise applications or data warehouse planning and development. Directed business analysts, software developers and application architects to determine best methods to achieve project objectives.

Applied project management knowledge, skills, tools and techniques to project deliverables, processes, and systems. Operated within defined parameters using project management methodology, gathering requirements, working with use cases, designing & building work flows, working on implementations, and user acceptance testing. Defined project team roles and responsibilities, developed work plan structure and project schedule; developed deployment plan; led project meetings; identified, documented and prioritized scope changes and facilitates approval process; maintained and updated all project documents; secured the appropriate skill sets for project; set and managed expectations with resource managers and team members.

Achievement Highlights

Led, managed and consulted at a senior level in the planning, delivery and execution of complex implementations involving multiple system integrations, software migrations, application deployment verifications and “go-live” milestones for major NextGen EMR software releases and infrastructure projects such as:

WellPoint/Caremore Commercial Pilot - VA

WellPoint/Caremore Essentials – NY, OH

Caremore East Coast Expansion – VA, NY

Maintained issue logs; facilitated resolution of issues; executed communication plans; regularly reported status of all projects; managed and monitored ROI throughout the project lifecycle; tracked and managed time and budget against plan; developed testing strategies; conducted project close-out activities; prepared and participated in quality review checkpoints; obtained/secured and archived necessary approvals; managed and updated project plan; and performed other duties as assigned.

Technology Skills Summary

Enterprise Software: NextGen, Citrix.

Applications: SharePoint, MS Project, SQL Server, Visio, Office.

Systems: Windows.

Languages: SQL.

PSS WORLD MEDICAL (Santa Ana, CA), PROJECT MANAGER / IT SALES IMPLEMENTATION LEADER, July 2012 to November 2012

Managed the implementation process of our leading point-of-care dispensing solutions for prepackaged medication, training new customers and coordinating efforts of both clients and operational teams to support new business set-up and design and leading Sales and Account Management teams through implementation and expansion efforts while introducing best practices and creating and improving operational procedures and processes.

Coordinated SLAs with clients to determine service requirements and expectations for overall satisfaction, while balancing customer needs versus existing capabilities, using strategic, innovative and creative solutions. Identified opportunities to standardize, document and define procedures for new products and services. Managed the progress of the implementation projects ensuring an on schedule, on budget delivery for physician offices and urgent care center customers such as:

Central City Community Health Center - LA

Bosley Medical Group - Beverly Hills

Your Neighborhood Urgent Care/Hoag Hospital

Achievement Highlights

Leading, implementing and managing as a subject matter expert in the conceptual design, detailed documentation, selective implementation, customer training and account coordination of the newly released enhancement that enables the automatic ordering of medication shipments triggered by a low on-hand inventory level indicator.

Serving as the implementation leader and liaison for the post-sales support effort and on-boarding process of acquiring a new customer and determining their point-of-care needs for a stream-lined dispensing solution for their ten (10) urgent care centers.

Technology/Skills Summary

Applications: MS Project, Visio, Office.

Systems: Windows.

3M HEALTH INFORMATION SYSTEMS, INC. (Silver Spring, MD), IMPLEMENTATION PROJECT MANAGER/SENIOR IMPLEMENTATION CONSULTANT, SENIOR QA ANALYST/TEST LEAD, March 2004 to March 2009

Recruited by one of the nation’s leading innovators of technology to provide project management, consulting and quality assurance for large-scale, top-priority and complex technology initiatives. Advanced to Senior Implementation Consultant and Implementation Project Manager after displaying IT leadership and expertise for numerous implementations and development efforts for 3M’s hospital clients and internal support teams.

Managed budgets in excess of $1MM and cross-functional teams of up to 50 developers, technical engineers, consultants, analysts, network specialists and client management personnel. Drove the high-quality execution, installation, integration, testing, and delivery of enterprise-wide HIM/EHR projects for fully accredited hospital systems and ambulatory care facility clients including:

East Alabama Medical Center

European Regional Medical Command (Germany)

Elmhurst Memorial Healthcare

Presbyterian Healthcare Services

Baylor Health Care System

Spectrum Health

Baptist St. Anthony’s Health System

Pitt County Memorial Hospital

Children’s Medical Center - Dallas

Summa Health System

St. Michael’s Hospital (Toronto)

Achievement Highlights

Led, managed and consulted at a senior level in the delivery and execution of complex dictation, transcription and reporting product installations, systems integration, management and end user training, installation verification and “go-live” milestones for enterprise-wide EMR/EHR healthcare implementation projects.

Simultaneously managed multiple projects across the U.S. that included, but not limited to, healthcare portal, radiology (PACS/RIS), cardiology (McKesson Cath) and pathology (Cerner PathNet) integrations.

Served as subject matter expert for multiple EMR/EHR healthcare implementation projects in the role of Senior Implementation Consultant and Senior QA Analyst/Test Lead.

Supervised a four-member software QA testing team in developing and implementing quality-assurance and test engineering methodologies to ensure compliance with QA standards, functional requirements and customer specifications.

Managed, stream-lined and controlled the proprietary agile development/QA process to ensure fast, accurately-planned, workable solutions to clients.

Technology/Skills Summary

Enterprise Software: 3M, Cerner/McKesson Integration.

Certifications: Lean Six Sigma – Green Belt, Agile Scrum.

Applications: PACS/RIS/Cath/PathNet, WinRunner, LoadRunner, QuickTest, SQL Server, Visio, Office, Dragon, Oracle SQL, .NET, IIS, VMware.

Systems: Windows, OS/2, UNIX.

Languages: JavaScript, SQL, XML, HTML.

PROFESSIONAL EXPERIENCE (1995 to 2004)

PEPSI-COLA COMPANY (Somers, NY), PROGRAMMER/ANALYST, July 1995 to October 1997

Demonstrated/presented business value and increased functionality of accounting system to executive level management and user groups for nation-wide acceptance.

Implemented enhancements to supplier request process of the national automated purchasing system used to effectively maintain and approve suppliers for Supplier Development function. Maintained application code throughout all design, coding and testing phases in multiple development, testing and production environments.

Achievement Highlights

Lead programmer/analyst for the daily support and maintenance for Pepsi-Cola’s Advertising and Marketing Project Tracking system for global marketing business unit that allocates annual budget and payment invoices for corporate accounts and suppliers.

Lead programmer/analyst for existing national automated purchasing system that provides a purchasing medium for miscellaneous expense via corporate suppliers.

Lead programmer/analyst for National Close Initiative to consolidate all field-based accounting functions to the National Business Unit.

Technology Skills Summary

Certifications: PoweBuilder.

Applications: Office, PowerBuilder, MS Access, Sybase.

Systems: Windows, OS/2, UNIX.

Languages: COBOL, JCL.

ACCENTURE (Newark, DE), CONSULTANT, October 1997 to June 1999

Key member of large client/server application development team for newly designed credit approval and reporting systems that provide loans for private clients of global market services firm. Led post-production support initiative.

Led maintenance effort for configuration management/version control process of application objects for project builds, enhancements and versions.

Achievement Highlights

Project lead for Y2K Compliancy team for all client applications.

Engineered Client Service Control function for JP Morgan credit request and approval systems.

Technology Skills Summary

Applications: SQL Server, PowerBuilder.

Systems: Windows, OS/2.

Languages: JavaScript, SQL.

MODIS (Vienna, VA), SENIOR CONSULTANT, June 1999 to June 2000

Lead PowerBuilder developer and Oracle database administrator in the successful implementation of Federal Excise Tax system for Bureau of ATF. Generated multiple application builds and maintained configuration management process of software application objects for code releases, enhancements, versions and user administration.

Maintained Oracle database environment and schema including database design, creating and updating scripts, indices, stored procedures and packages. Administered version control/tracking of all software application objects to ensure code integrity.

Achievement Highlights

Redesigned, developed, tested and implemented Y2K-compliant Federal Excise Tax system for Bureau of Alcohol Tobacco and Firearms.

Researched, developed and presented requirements management/configuration management solution using configuration management tool recommendations that was sold as professional services to client upper management.

Technology Skills Summary

Applications: Oracle SQL, PowerBuilder.

Systems: Windows, UNIX.

Languages: SQL, EDI, XML, HTML.

NIGHTFIRE SOFTWARE (Vienna, VA), SOLUTIONS CONSULTANT, June 2000 to December 2000

Responsible for pre-sales/post-sales support, implementation, customization, quality assurance/end-to-end testing, change management, business process re-engineering, and post-deployment support for the provisioning of loop orders for incumbent and competitive local exchange carriers and other broadband service providers.

Supported sales team by facilitating detailed to high-level product presentations and demonstrating prototypes, responding to RFPs/RFIs, articulating value of solution, addressing technical questions to assist in sales cycle, and managing post sales cycle for existing clients.

Achievement Highlights

Led supplier relations support effort for all product releases.

Installed, customized, implemented and deployed NightFire hosted service software at multiple client sites such as HarvardNet.

Conducted thorough testing initiatives of end user and trading partner systems with NightFire SPIs/APIs to ensure provisioning flow-thru using MetaSolv TBS OSS solution.

Conducted end user training and created end user documentation.

Technology Skills Summary

Applications: OSS, SQL Server, Office, Oracle SQL, VMware.

Systems: Windows, OS/2, UNIX.

Languages: JavaScript, SQL, EDI, XML, HTML.

CHELSEA INTERACTIVE (Reston, VA), LEAD QA/TEST ENGINEER, April 2001 to November 2002

Developed, documented and implemented QA processes and web applications for existing web commerce platform for major retailer brands such as Polo Ralph Lauren, Timberland, Cole-Haan, Elisabeth by Liz Claiborne, Maidenform, ULTA and Liz Lange.

Conducted thorough end-to-end functional, regression, load and performance testing, and post-deployment support for the development and release of retail e-commerce sites.

Achievement Highlights

Lead Quality Assurance Test Engineer for the production site deployment of major retailer brands.

Led efforts for configuration management, content management, business process re-engineering, process improvement, post-deployment support, documentation and brand relations support.

Designed, documented, executed and recorded results from test plans/procedures and test cases/scripts for component, performance, user acceptance and production testing phases using multiple Internet browsers and operating systems.

Technology Skills Summary

Applications: Mercury TestDirector/QuickTest, SilkTest/SilkPerformer, Office, Oracle SQL, IIS, VMware.

Systems: Windows, OS/2, UNIX.

Languages: JavaScript, SQL, EDI, XML, HTML.

SYSTEMS INTEGRATION & DEVELOPMENT (Rockville, MD), LEAD QA ANALYST TEST ENGINEER, January 2003 to January 2004

Conceptualized, developed, documented and implemented quality assurance processes, configuration management plans and best practices for all testing phases to uncover, identify and document software problems and their causes for Department of Labor Wage and Hour Division multi-tier software applications.

Achievement Highlights

Lead Quality Assurance Analyst within a multi-contractor team.

Led all configuration management process development and implementation for all development and testing teams.

Improved all business processes relating to the development, testing and release of client applications.

Enhanced product documentation for improved customer service support.

Technology Skills Summary

Applications: SQL Server, Office, Oracle SQL, Rational, Borland StarTest.

Systems: Windows, OS/2, UNIX.

Languages: JavaScript, SQL, EDI, XML, HTML.

OTHER PROFESSIONAL EXPERIENCE (2009-2012)

NORTHWESTERN MUTUAL (Irvine, CA), FINANCIAL REPRESENTATIVE, November 2009 to June 2012

Develop and implement sales plan and manage all phases of the sales cycle from prospecting to close and follow-up support. Represent a full line of insurance and financial products, serving as a trusted advisor to businesses and individuals.

Managed technical and functional accuracy of proprietary financial planning software tools including all updates and new releases for internal and client use.

Consistently met and frequently exceeded the financial objectives of represented clients. Assessed risk tolerance and investment/risk-management goals to recommend solutions optimally suited to client needs. Provided sound financial, insurance and wealth-management services to protect client assets and grow the net worth of their respective portfolios.

Achievement Highlights

Earned awards for excellent sales performance including Top 50 Bronze, Life Impact, and 100 Lives.

Established a growing practice with over 150 new clients and over 200 policies in-force.

Technology Skills Summary

Licenses: LICENSED INSURANCE AGENT (Life, Health, Accident, Long-term Care, Disability), States of CA and TX; REGISTERED REPRESENTATIVE (Variable Annuities, Securities). FINRA, (Series 6/ 63).

EDUCATION/CREDENTIALS

INDIANA UNIVERSITY OF PENNSYLVANIA (Indiana, PA), Bachelor of Science in Management Information Systems, 1995

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