Clarence Roach

**** ***** **** #***

Tampa, Fl **603

Home# 813-***-**** Cell 813-***-****

E-Mail: acrsuq@r.postjobfree.com

** ********* ****

Objective: I'm looking for a position in IT Operations where I can use my technical and interpersonal skills in a Technical Support environment.

Experience:

10/2008 – 05/ 2010 Weighing Department Compounding, West-Ward Pharmacy

Assisting in the mixing, blending, heating and cooling of raw materials. Weigh out specified types and quantities of liquid and solid materials into scales and machine blenders, etc. Operate forklifts and pallet jacks to transferred raw materials from storage/ staging areas to compounding areas for material drums weighting 140 - 300 pounds. Follow batch production records or steps to produce required products. I’m familiar with good manufacturing practices and Standard Operating Procedures (SOP) for cleaning and sanitizing clean rooms.

03/2008 – 09/2008 Computer Analysts, Insight Global Inc. Atlanta, GA

Test, maintain, and monitor McKesson Corp. Health care and Hospital Pharmacies applications, computer programs, systems and networks using Solar Wind and Big Brother. Helpdesk and supported AIM POS and the Pharmacy Dispensing Software. Coordinate the installation of programs and systems (hardware and software). Programmed, write software set up functions, enter data and conduct audits to verify data integrity. Monitor and review information from events or the environment to detect or assess problems and evaluate results to choose the best solution and resolve problems. Make recommendations/inform supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person of findings.

06/2007 –11/ 2007 Customer Account Executive, Comcast Corp, Alpharetta, GA

Answer incoming calls for customers looking to set up new services for TV/Internet/Phone. Perform upgrades to customers looking to add more channels, upgrade internet or add equipment to their account. Answer billing questions and explain to customer their charges when they make changes to their account. Resolve customer complains, ticket/track forward to appropriate department for resolution. Provide mid-level support for the majority of issues requiring technical support.

04/2004 – 06/2007 Computer Operator, FUNDTech Corporation, Norcross, GA

Internet – E-Commerce, monitor internet banking system. Perform daily backup and restore using BrightStore and Veritas. Originally called NDM, “Connect:Direct” used the SNA protocol, it was faster than FTP to transfer files. VMware vCenter Server view and control Batch job output, status of running UNIX processes, system information, workload scheduling, log files through SDSF Update trouble tickets using Vantive and Onyx Add, Delete, Modify user accounts using MS Enterprise Manager and Citrix servers. Monitor all remote ASP and disaster recovery network nodes. Proactively monitor network routers, servers, processes and memory utilization. MS applications (Windows 9x/NT/2000/ME/XP; DOS operating systems; MSWord, Excel and others

01/1999 – 02/2003 Data Center Supervisor, Security First Norcross, GA.

Internet – E-Commerce, internet banking system. Develop policies and procedures, preventative measures, and evaluate new monitoring tools for use in the data center. . TSO was most commonly used as a text editor and to submit batch jobs. I have the ability to effectively learn and use new programming concepts, tools, and methodology to support the needs of the business. I possess strong leadership, interpersonal skills to work at many levels. Manage the daily activities of (5-8 employees) on the second shift in a Unix/Linux environment.

10/1997 - 01/1999 Lead Computer Operator, Security First Norcross, GA

Internet – E-Commerce, monitor internet banking system. Demonstrate strong leadership traits with the ability to perform high and low-level troubleshooting diagnostics, accurately log, ticket, and track all support calls received from local and remote users. Provide technical support to field representatives on hardware and software issues, most commonly SCO, Linux, HP UNIX, MS applications (Windows 9x/NT/2000/ME DOS operating systems; MSWord, Excel and others, NT, Legato, Tivoli, OS/360 and HP OpenView. Proactively suggests improvements to reduce incoming request for more bandwidth, and improve overall service. Performed nightly file and system backups.

1995-1997 Passenger Revenue Accounts, Delta Technology Atlanta, GA

Sun Solaris/Sparc Operator Passenger Revenue Account (PRA) Monitor

batch processes, Remedy Ticket System. Troubleshoot and repair failed

(abend) jobs. Compile domestic and international revenue accounts.

Education: A.A. Business Administration, AA Computer Information Science, Unix/Linux System Administrator, Certified Shell Scripting, Certified Project Management. I’ve completed Microsoft MCITP courses and have received my diplomas in the Net+, A+, Security+ and Window Server 2008 R2.