Kathleen Weaver

**** **** *** * ***** Petersburg, FL 727-***-**** acrsuj@r.postjobfree.com

https://www.linkedin.com/pub/kathy-weaver/7/110/9b7

Technology Support Professional

Service-oriented technology professional with 20 years of experience utilizing creative problem solving skills to support large organizations and many end users. Adept in technical communication and device support, including networks, computers, phones, and tablets for Apple and Windows products. Experienced with network administration, active directory, PC/software configuration, exchange administration, and hardware diagnostics. Recognized for excellent customer service and troubleshooting skills. Software knowledge in Windows XP, Windows 7, Windows 8, MS Office, MS Outlook, Lotus Notes, Enterprise Gmail, FileNet, Oracle, VPN, Remote Desktop, Landesk, Remedy, Magic, Active Directory, Chrome, Firefox, Internet Explorer, Adobe Suite, InContact, McAfee, Sales Document Generator, CRM, VMware Fusion, and SAP.

Customer Service

System Migration

Network Maintenance

WIFI Configuration

End User Support

Database Creation

Server Management

SQL Queries

Data Management

Risk Management

Digital Security

Systems Analysis

Network Infrastructure

Info Verification

Troubleshooting

Professional Experience

KONICA MINOLTA BUSINESS SOLUTIONS, St Petersburg, FL 2001-2014

Systems Administration Professional (2005-2014)

Directed all servers for FileNet Panagon document management system, including website and thick client. Ensured accurate data collection by creating new document classes and verifying uploads. Managed employee information by assigning access for end users to system according to job titles. Smoothed system operations by installing updates and proactively monitoring servers to alleviate possibility of system crashes. Protected system integrity by verifying existing accounts and establishing new accounts.

Ensured total coverage for companywide email communications by overseeing all enterprise servers.

Achieved smooth migration for 2000+ users to new system by directing BES server and troubleshooting issues.

Attained less than 2% downtime for internal network by monitoring/rebooting switches for continual access.

Supported 200+ local employees by activating ports, troubleshooting issues, and providing end-user assistance.

Maintained accurate company directory by creating/removing IDs in alignment with growth.

Improved storage and data accuracy by creating and running SQL queries against multiple databases.

Support Center Analyst (2001-2005)

Avoided downtime by supporting home WIFI for executives and internal network for all users. Tracked all hardware and outputs by creating an asset-tracking database for IT department. Boosted operations by developing time-tracking database to analyze and document all employee information for company.

Received Employee of the year award for fast, efficient, and invaluable IT service.

Updated systems to align with company standards by reimaging laptops for redeployment/installing software.

Provided support for 6000+ users by installing/configuring all software used by company.

Created timesaving processes for help desk, enabling better customer service and stronger project management.

Organized 5000+ troubleshooting documents by creating and maintaining knowledge base for easy access.

Created positive customer relations by fielding and assisting with incoming communications from users.

Education, Certification & Training

Associate of Science, System Analysis & Design

Lake Sumter Community College, Leesburg, FL

HDI Certification, HDI

Training in Diagnosing/Configuring PCs

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