Shenisha Grant

*** ****** ***

NORFOLK, VA *****

Phone: 757-***-****

Alt Phone: 757-***-****

acrss7@r.postjobfree.com

Professional Experience:

Portfolio Recovery Associates January 2015-Current

Collection Representative

Making outbound calls on collection accounts new and old also answering inbound calls

for customers inquiring about debt.

Providing/Suggesting payment plans for customers based off of their current financial

situation.

Qualifying customers with good payment history for settlements. Providing great

customer service.

Making sure all customers have a clear understanding about the payment plan,

understand every customers situation is different from another, no matter their

circumstance every customer should feel a sense of relief while providing them with

different options which will have them well on their way to debt freedom.

Alorica June 2014-January 2015

Tech Representative (temporary)

Answering inbound calls for customer inquiries as well as handling customer account,

technical support,

Providing excellent customer service and ensuring the customer leaves the conversation

pleased and informed, handling orders or changes to customers account to better assist

them with the companies services.

Custom Home Improvement March 2012-June 2014

Telemarketer

Generate leads, setting appointments for potential customer, door to door canvassing,

making outbound calls on customer inquiries as well answer inbound calls.

Light sales interaction

Providing excellent customer service and ensuring the customer leaves the conversation

pleased and informed.

Education:

Tidewater Community College Current

Bachelor’s of Science in Marketing

Skills:

Excellent communicator

Great attention to detail

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