Mark Chalik

**** **** **., **********, ** *****

Phone: 609-***-****, E-Mail: acrsrj@r.postjobfree.com

Managed File Transfer – Engineer/Support/ Admin, File transfer specialist, Network support

Versatile and highly competent file transfer specialist possessing more than 15 years of experience in Momentum Systems' Secure Network Gateway, file transfer software, and Data transfer technology within the Business Support industries. Demonstrated knowledge in routing and switching, IP addressing, ACL, VTP, OSPF, EIGRP, STP. Possesses vast experience in troubleshooting routers and switches including interfaces, ACL, protocols, connectivity. Expertise in responding to and resolving IP network issues within the timeframe of severity level agreements. Proficiency in observing and identifying trends of recurring problem and providing resolution to prevent recurrence.

~ Secured Web Mailbox for HTTPs file exchanges, File Transfer for SSL & SSH FTP and managed Connect Direct 4.0 (Windows 2003 base server), scripting and schedule automated transmissions at TD Bank ~

SKILL AREAS: File Transfer w Network performance, scalability, security, reliability and fault tolerance w Network Support w Batch Scripting w IP addressing, Cisco routing and switching w ACL, VTP, OSPF, EIGRP, STP w Troubleshooting routers and switches w Team Mentoring & Coaching w Customer Service w Multitasking in Fast-paced Environments w Highly Organized & Strong Analytical Abilities w Articulate Oral & Written Communication w Quick Problem Resolution & Decision Making w Client Relationship Management w Team Building, Training & Development

PROFESSIONAL EXPERIENCE

TD Bank, MT. Laurel, NJ (2007 – Present)

Tech Business Analyst II

TD Bank is one of the 10 largest banks in the U.S., with approximately 26,000 employees.

Responsible for spearheading the network surveillance, analyzing and troubleshooting connectivity and files transfer issues. Also accountable for delivering consulting support to project teams, business groups, other ITS departments and external clients.

Involved in handling day-to-day requests, allocating resources, automating file transfers and processes and First line troubleshooting border routers and switches involving interfaces, ACL, protocols, connectivity, etc.

Analyzed Network performance, security, reliability and fault tolerance

Secured Web Mailbox for HTTPs file exchanges, File Transfer for SSL & SSH FTP and managed Connect Direct 4.0 (Windows 2003 base server), scripting and schedule automated transmissions

Oversaw SFTP server (SERV-U), WS_SFTP client; setting and scripting, FTP; SFTP; SSH; SSL; HTTPS; PGP; GnuPG .Windows/DOS scripting, Firewall (monitoring and adjustments)

Supported PGP automatic encryption/decryption, trained fellow team members and updated knowledge of file transfer current with evolving industry trends and new technologies

Fiserv Securities INC, Philadelphia, PA (2003 – 2007)

Data-Express Admin/Automation Transmissions/Operations Development

Fiserv is a provider of technology solutions to the financial world, including banks, credit unions, securities processing organizations, insurance companies.

Responsible for remote administration & monitoring, network surveillance, diagnosing and troubleshooting in the NOC environment.

Designed & administered Data-Express cluster server (Win2000 advance servers) and configured setting & scheduling critical FTP transmission with other financial institutions

Scrutinized multiple systems and processes; procedures “system failed” to isolate or fix problems and oversaw FTP; SFTP; SSH; SSL; HTTPS; PGP; GnuPG

Troubleshot and fixed Win2k Server connectivity issues and worked 24/7 on call

ICT Group INC, Langhorne, PA (1999 – 2003)

System Operations/Support

ICT Group, Inc. was a multinational call center and outsourcing company.

Accountable for Clients and Users configuration, Software and Hardware installation and upgrades and managing Second shift of 24x7 worldwide Network Operations Center.

Evaluated run sheets and monitored system activities on a systematic basis during shift and handled first level escalation where standard procedures failed to detach or fix problems

Delivered shift turnover, listing all outstanding and critical issues and troubleshot and resolved network connectivity and NT 4.0/Win2k Server connectivity issues

Managed and configured FTP, cron, and batch jobs for nightly transmissions and UNIX scripting

Executed backup and recovery operations for Win2k, NT Server 4.0 and UNIX, various servers and abetted remote NT/2000 administrator with server problems

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Bachelor Degree in Automobile Technology 1986

Odessa College of Technologies, Odessa, Ukraine

MCSE of Window 2000 Active Directory Network 2000

Computer Learning Center, US-PA-Philadelphia

MASE Certification 1998

Momentum Systems Admin, Moorestown, NJ

Cisco CCNA 2013

CCNA

Technical Skills: IP addressing, Cisco routing and switching, ACL, VTP, OSPF, EIGRP, STP, MS office, routers and switches, Batch scripting.

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