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Customer Service Manager

Location:
Montgomery, AL
Posted:
September 22, 2015

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Resume:

Lisa Merritt

Objective

To continue to grow and enhance my skills and career.

Professional Experience

HR/Payroll Manager – Maximum Efficiency Squared, Montgomery AL November 2012 -- Present

Responsible for processing and distribution of over 15 properties payroll

Responsible for processing associate updates on a daily basis

Responsible for creating and producing reports for management

Responsible for the Timesaver processes, reporting, auditing, associate enrolling, troubleshooting, etc.

Responsible for administrating benefits at the property

Responsible for maintaining and processing the department invoices

Responsible for maintaining and advising the HR director on the department budget

Responsible for processing Unemployment claims

Responsible for maintaining the property FMLA/LOA program

Responsible for all Unemployment claims appeals and telephone hearings

Responsible for processing and maintaining Garnishments received at the property

Assist in processing Worker’s compensation claims

Handle employee discipline, suspension and

Provide customer service to our associates/managers

Provide employment verifications

Provide assistance in filling 941 State Taxes in GA and AL

Provide assistance in filling Alabama W2

Processing ACA requirements

Process background checks and drug screens

Hr Supervisors – Renaissance Montgomery Hotel & Spa at the Convention Center, Montgomery, AL February 2008 – November 2012

Responsible for processing and distribution of property payroll

Responsible for processing associate updates on a daily basis

Responsible for creating and producing reports for management

Responsible for the Timesaver processes, reporting, auditing, associate enrolling, troubleshooting, etc.

Responsible for administrating benefits at the property

Responsible for maintaining and processing the department invoices

Responsible for maintaining and advising the HR director on the department budget

Responsible for processing Unemployment claims

Responsible for maintaining the property FMLA/LOA program

Developed and responsible for the Renaissance Star program

Coordinated and maintain the YMCA campaign

Responsible for all Unemployment claims appeals and telephone hearings

Responsible for processing and maintaining Garnishments received at the property

Assist in processing Worker’s compensation claims

Responsible for reviewing the property’s disciplinary actions

Developed and update the department specific disciplinary logs

Handle employee discipline, suspension and complaints

Provide customer service to our associates/managers

Provide employment verifications

Plan, coordinate and implement associate events

Responsible for Ready, Set, Discover and Ready, Set, Go training

Renaissance Star of the Month, June 2009, Heart of the House

MPAC Administrative Assistant – Renaissance Montgomery Hotel & Spa at the Convention Center, Montgomery, AL January 2008 – February 2008

Responsible for setting up the office during opening

Receiving and returning calls for the General Manager of MPAC

Worked on getting the ready hotel for opening; cleaning rooms, stocking rooms, etc.

Office Manager –42nd Services Squadron, Montgomery, AL December 2003 – January 2008

Responsible for a bi-weekly payroll

Responsible for the units timekeeping system

Responsible for receiving and processing all club membership applications and payments

Responsible for maintaining all Food and Alcohol inventory

Responsible for maintaining and balancing the daily books

Responsible for auditing and processing all invoices for payment

Responsible for setting up and building Banquet Event Orders in the Caterease system

Hands-on manager, bartended, served, and ran functions as needed

Computer Skills

Microsoft Office 2007 (Word, Excel, Powerpoint, Outlook), PCPW, Payforce, Timesaver, Reportsmith, Crystal Reports, ADP Reporting, Food Trak Systems, Caterease, TMX Timekeeping system, Internet, Skype, Darwin, Timeclock Plus

Education

High School Diploma Ramstein, Germany



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