Jeanine Bender

Seasoned customer service rep looking for a great medical coding career

Hagerstown, MD

acrshn@r.postjobfree.com - 240-***-****

• Provided credit card terminal troubleshooting support to merchants

• Provided payroll support, processed hourly production and information to calculate bonuses

• Provided telephone support and employee customer service for hotels and a large call center

• Assisted with group sales and reservations for hotels WORK EXPERIENCE

Transaction Fraud Representative

Citicorp - Hagerstown, MD - October 2012 to Present Responsibilities

Review accounts for possible fraudulent activity, assist card members with their accounts, close compromised accounts and reissue new cards, answer inbound calls from card members concerning their accounts, place outbound calls to card members, update card member information as necessary Skills Used

typing, phones

Customer Service Technical Support Specialist

First Data - Hagerstown, MD

troubleshoot stand alone terminals, resolve transaction issues and settlement inquiries Bank Teller

Randstad - Chambersburg, PA - March 2011 to April 2011 deposits, withdrawals, customer service, upselling bank products, balance the vault, run daily reports Data Entry

Borders Distribution - Carlisle, PA - January 2010 to January 2011 run reports, generate spreadsheets to calculate bonus and incentive payout, key time cards and vacation, check for discrepancies in reports for production and keying Data Entry

Kelly Services - Carlisle, PA - October 2009 to January 2010 run reports, generate spreadsheets to calculate bonus and incentive payout, key time cards and vacation, check for discrepancies in reports for production and keying EDUCATION

certificate in medical coding

PennFoster

2014 to 2015

Associates in Paralegal

Hagerstown Business College - Hagerstown, MD

1998 to 2000