Anusha Tiru

Please Call 410-***-**** Ext *** or acrsfn@r.postjobfree.com

Professional Summary

Almost 7 years of extensive experience in the implementation, Design and maintenance of Siebel CRM Applications.

Extensive Experience in SIEBEL Admin, Configuration, EIM, Scripting.

Designed and Implemented complex requirements ranging from real-time data integration to sending a batch of records to external systems.

Extensive knowledge in Siebel Master Data Management (MDM).

Worked on Siebel Configuration, Integration using MSMQ, JMS, web services, SOAP

Effectively sized the application to handle data loads during web services integration and batch loads.

Knowledge in Siebel MDM topics like Data Cleansing, Data DeDuplication.

Possess Excellent Knowledge in utilizing and suggesting the Application Integration techniques which will require minimal resources

Have worked on most of the Siebel Out of the Box adapters and Business Services

Developed numerous Integrations with external systems using Inbound and Outbound web services.

Worked on VBC,EBC as well

Hands on experience with Siebel-CRM, Salesforce.com, Web-Methods (Middleware), IBM DB2, UNIX, Oracle, PL/SQL, Java-scripting.

Extensive experience in OPTIM.

Have immense knowledge and experience in analyzing the data requirements.

Rich experience in installation of Siebel Tools and Client.

Skilled at Siebel – Upgrade, Administration, EAI, Configuration, DVM, EIM, Open UI.

Possess excellent skills in Integrating CRM applications.

Ability to develop Oracle PL/SQL code with understanding of DB and able to tune SQL’s to provide optimum CPU usage versus execution time, Performance Tuning being the forte.

Possess excellent skills in the sizing,effort and resource estimation of Siebel-CRM implementations

Excellent skills in Performance Tuning and Problem analysis

Strong knowledge on Oracle PL/SQL

Developed archiving huge Siebel data using the IBM OPTIM tools.

Proficient in creating Joins, Links, MVLs, MVGs, Applets, Views, Screens, Applet Toggles.

Excellent understanding of the Software Development Life Cycle and Extensive expertise on all the phase of the Software Development Life Cycle.

Excellent knowledge in using defect tracking tools like HPQC, Remedy and ServiceNow.

Team player with strong aptitude towards interpersonal communication with ability to work in team and independently.

Experience in doing Regression Testing, Unit Testing for the eSales and eService Siebel Application.

Good hands on experience and knowledge in SAP – Siebel Interface

Profile Skills

Applications: Siebel 7.x, 8.1 (Configuration, Scripting, EIM, EAI, WF), Salesforce.com

Tools: Siebel 7.x/8.1, Salesforce.com, IBM OPTIM

Database: Oracle, IBM DB2

Languages: C, C++, Java, SQL, PL/SQL, CSS, HTML

Operating Systems: Windows 2003 Server, XP, Unix, Linux

Database Tools: Toad, SQL Developer, AQT, SQL Navigator

Other Utilities: MS Office, HPQC, Remedy, ServiceNow, Agile

Education

Bachelors in Computer Science, SV University – 2008

Professional Experience:

Client: Lexmark International Inc., Lexington KY

Environment: Oracle 11g, Siebel 8.1.1.9, 8.1.1.11

Period: March 2014 – May 2015

Position: Sr. Siebel Developer / Technical Lead

Project Description:

Lexmark International Inc., is a leading manufacturer of Laser printers and provides services to their customers. Lexmark is using Siebel to maintain their customer information like Accounts, Sales, Contacts, Services, Quotes, Products, and Agreements. Maintain the customer hierarchy as per the Siebel MDM process. The project is intended to provide extensive services to their customers located across the geo in various modes like through location based services program and meter reads of the devices.

Roles & Responsibilities:

Worked extensively in configuring BC’s, BO’s, BS’s and the UI layer like Screens, Applets, Views, Controls as per the client requirement.

Responsible for collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications and detailed test plan.

Worked on real-time SR integrations with external systems like webMethods, Portal, SAP.

Created several custom business components (BC’s) for additional functionality and validation.

Converted eScript logic to Workflows when required as part of the system clean-up.

Involved in the administration activities of migrating the repository from the Development, Testing environments to the production environment.

Developing several scripts when required as part of the change requests.

Implementing Open UI to the current Siebel applications to improve the look and feel of the existing Siebel Sales, Call Center and Service applications.

Involved in the Siebel Upgrade to the 8.1.1.11 patch.

Worked extensively on CSS (Cascading Style Sheets), Java Script, HTML for Siebel Open UI.

Created several Manifest files for the Open UI environment.

Worked on physical renderer and Presentation model of the Open UI architecture.

Implementing new features of the Open UI like location selection in Siebel applications integrating it with the goggle maps.

Integrating the customer data with the legacy systems using the Web Services.

Analyzing data gaps, define delimitations and testing as part of the Siebel MDM process.

Involved in converting and mapping of legacy system data to company standards or industry standards

Developed and implemented data feeds from the source data models to the end systems using Enterprise Application Integration.

Adept knowledge in Data Cleaning, Extraction and Data governance.

Developed Siebel MDM Strategies and solutions utilizing the Oracle MDM tools.

Performance Tuning of the existing Interfaces by analyzing the queries framed on the background.

Involved in setting up of the non production environments (Dev, SIT, UAT).

Worked on automation of several Admin alerts for the Siebel applications.

Worked on several existing workflows in customizing the process flow as per the new requirements and error handling.

Creating new LOV’s, PDQ’s, SLA Rules, Positions, Organizations, Divisions, etc.

Creating new users in the Siebel applications as per their roles and responsibilities.

Taking the data backup of the users with their responsibilities and positions in regular intervals and maintaining the audits of applications users list.

Worked on various aspects of Siebel application like visibility rules based on positions and responsibilities.

Constructing various Siebel UI tasks like creating MVG’s, Picklists, Applets, Views and various navigation methods.

Created several Communication Email templates, Quote templates and order templates as per the need.

Implemented several Runtime events and SLA rules to invoke workflows and Business Service scripts.

Created Data Validation Management Rules (DVM) as per the configuration and extended functionality.

Modification of Web template files when required for the UI level changes.

Involved in resolving the issues found during Unit Testing & User acceptance Testing.

Assisting the production support team in the deployment activities.

Adept in data archiving using the IBM OPTIM tool.

Created several entities for data archival as per the new requirements.

Involved in installing and configuring the IBM Optim tools in non prod environments.

Creating the technical design documents for the all the new implementations.

Handled all the interfaces and defects raised by the QA team during testing and resolving them if they were to be addressed.

Coordinating with the business stakeholders, BA teams in understanding the new requirements and implementing them with the existing functionalities.

Worked as a key member in resolving the post production issues.

Played a crucial role in reducing the daily production support issues.

Followed the Agile methodologies and waterfall models as per the SDLC process.

Knowledge transfer among the team. Given presentations with proof of concepts on high impact deliverables.

Client: Mercer HR Services, Norwood MA

Project: Mercer

Environment: IBM DB2, Siebel 8.1.1.4

Period: Jan 2012 – March 2014

Position: Sr. Siebel Developer

Project Description:

Mercer HR Services is a leading insurance provider in the United States of America. Mercer is a subsidiary of March & McLennan Companies. Mercer provides global consulting in Health, Retirement and Investments across the geo in various aspects like Defined Contribution, Defined Benefits, etc. Mercer uses the Siebel Call Center and Sales Applications to maintain their customer information like accounts, contacts, agreements, entitlements, Users and order management process. The project involves in upgrade of the Siebel application and customizing the Siebel application for different clients based on the needs.

Roles and Responsibilities:

Worked as the lead developer in implementing the Siebel Call Center and Sales applications.

Created several custom business components for additional functionality.

Implemented new business services for invoking the workflows and runtime events as per the business needs.

Involved in setting up the Siebel MDM application.

Part of the team in developing the use cases and sequence diagrams of the MDM implementation.

Worked with the business clients and the BA teams in requirement gathering and implementing the new Master data Management enhancements.

Integrating the legacy systems to the end systems using the MDM Siebel EAI.

Provided multiple solutions with impact analysis on the existing processes.

Lead the team in enhancing the Siebel 7.7 application to Siebel 8.1 as per the Mercer’s Financial Outsourcing model.

Supported existing client’s batch process feeds to the upstream.

Fine tuning of the existing interfaces by analyzing the queries framed on the background.

Developed several UI changes in the Siebel applications as per the new enhancement process.

Configured the dynamic drilldowns on the list applets so that the user can see the detailed information about their investment / insurance plans they are enrolled in.

Worked on configuring the Siebel entities like Service Requests, Activities, Agreements and Entitlements as per the need basis.

Configured applet toggle on several views.

Worked on real time SR integrations with the external applications like Java.

Worked on several existing workflows in customizing the process flow as per the new requirements and error handling.

Configured several MVG’s, Pick list, Pick Applets, Drill down objects as per the new business requirement.

Extended several tables with new columns as per the requirements.

Data mapping exercise was undertaken which identified the required Siebel EIM tables and their columns which would be used to import the source legacy data.

Worked on data migration as part of the Siebel Upgrade.

Created several EIM jobs integrating with the Siebel external systems for the bulk import / export of data.

Created several IFB files for running and automating the EIM jobs for import / export/ delete of data in the Siebel base tables.

Customized and configured several MVG’s using Links, MVL’s and MVF’s.

Developed several static and dynamic pick lists using Joins and LOV’s.

Created and Configured views, Screens, Tabs, View Bar Menu Items, Screen Menu Items for User integration as per the new requirements.

Created stored procedures in automating data loads into Siebel base tables.

Developed new extended tables in Siebel tools as per the new requirements.

Creating Users in Siebel Applications and extracting the Siebel local database for the new developers.

Worked on Siebel Party tables like S_PARTY, S_PARTY_PER, S_PER_RESP, S_ORG_EXT etc.

Fixed UAT bugs raised in the Siebel Upgrade process.

Performed functional testing and Unit testing for the new requirements.

Involved in all the phases of the project from requirement gathering to the execution of the application.

Responsible for analyzing the requirements and functional specifications prior to the development.

Knowledge transfer to the junior team members.

Client: Pitney Bowes Inc, Stamford, CT / India

Project: PB EMEA

Environment: Oracle 9i, Siebel 7.7

Period: Oct 2008 –Dec 2011

Position: Siebel Developer

Project Description:

Pitney Bowes is the world's leading provider of integrated mail and document management systems, services and solutions. Its solutions range from addressing software and metering systems to print stream management, electronic bill presentment and presort mail services. It involves in the maintenance and support of Field Service application implemented on Siebel platform which involves in various processes such as handling Service Requests, Activities, Order Management, Assets, Equipments, Agreements, etc. It involves in integrating Siebel with the SAP Master data.

Roles and Responsibilities:

Worked as the enhancement lead for the new enhancements involved in all the phases of the project.

Responsible for developing, supporting and maintaining the Siebel Field service application.

Created various SQL queries and PL/SQL procedures to update the existing contact records.

Requirement gathering for the interfaces with WCS which involves in Scripting, configuration changes.

Communicated with the client for requirement clarifications.

Configured several Business objects like BC, BO, BS and views, screens, applets as per the new requirements.

Part of the EAME ADM support team handling the Remedy tickets, dealing with Defects, Working with SQL queries and Data loads.

Involved in the root cause analysis and bug fixing and working with the interface issues.

Handling the post production Support for the PB EAME ADM Field Service application.

Experience in business functionalities like Activities, Agreements, Entitlements, Assets, Account, Products, etc., for Field Service Application.

Preparation of Technical documents and Unit test plans.

Updating the project life cycle document as per the new changes.

Involved in creating new users and extracting Local database for the developers.

Reviewing of configuration/code.

Integrating the field service application with the third party Antenna software which will be used by the field service representatives.

Extended several tables with new columns as per the requirements.

Worked on SAP-Siebel Interface.

Developed the BS-Scripts for email validation and restricting copy and paste in the verify email field as per the requirement.

Integrating the Siebel field service application using HTTP, Wireless Gateway/ CIS, webMethods

Modification of WebTemplate files when required for the UI level changes.

Involved in the configuration of Static, Dynamic, Hierarchical Pick lists using Joins and LOVs.

Developed several email templates to meet the new requirements of various clients

Worked on Assignment manager for invoking workflows.

Gathering the functional overview about the entire Application process which contributes to understand the business requirement better.

Created several process documents on Antenna Development, SAP-Siebel interface issues which will be helpful in understanding the process flow to the new members of the team.

Involved in bug fixing on time as defined in the SLA.

Configuring the CTI for the Call center users to the Siebel Application.

Used Remedy tool for the daily production related issues.

Involved in server administration tasks like installing Siebel Tools and client in the servers, Repository migration and sifs to the production environment.

Created several IFB files for import/export of data from the external systems.

Worked as a key member in resolving the post production issues.

Played a crucial role in reducing the daily production support issues.

Received a CSAT of 7/7 consecutively for 3 times for the post production maintenance of the application.

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