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IT Network Systems Admin Student with Help Desk Experience

Location:
Galion, OH
Posted:
September 22, 2015

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Resume:

CHRISTOPHER J. ERWIN

*

**** ******** ****, ******, **** 44833

419-***-****

acrs3j@r.postjobfree.com

EDUCATION

ITT Technical Institute Anticipated Graduation: Aug 2016 Network Systems Administration, Associate Degree of Applied Science This program focuses on a variety of fundamental skills utilized in entry-level computer network systems, administration positions, various aspects of network hardware and software maintenance and monitoring, configuring and supporting a local area network (LAN) and a wide area network (WAN), internet systems and segments of network systems. Course work includes:

Linux Networking - Installation, configuration, maintenance, and troubleshooting of Linux workstations and servers with an emphasis on the network services proved by open source solutions.

IP Networking - Network design and implementation by applying the TCP/IP protocols to provide connectivity and associated services. Planning and development of network addressing structure as well as router and switch configurations.

Database - Database structure, objects, relational database management systems (RDBMS) and introductory Structured Query Language (SQL).

TECHNICAL SKILLS

MS Office (Excel, Outlook, PowerPoint, Publisher, Visio, Word)

Windows (Windows NT, 2000, XP, 7,8)

TCP/IP

HARDWARE

Cisco Routers and Switches

PROFESSIONAL EXPERIENCE

K-Force – McGraw Hill Digital Technical Support (Contracter) Aug 2015 –Oct 2015 Help Desk Representative-Online Products K-12

Reset Passwords

Help Callers Register For Online Accounts

Train Callers In Navigation and Use of Online Products

Troubleshoot Issues Over the Phone

Escalate Issues to Higher Tiers and Departments

Create Cases in Salesforce

Use Multiple Platforms to Guide Users

Use Multiple Administrator Programs to Adjust Accounts Tradesman International – Professional Temp June 2015 – Aug 2015 Electrician Apprentice Low Voltage – Ashland Middle School

Pull Wire

Terminate to Sensors/Controllers

Install Flex/Rigid Conduit

Read Blue Prints

Plan Routes for Runs and Needed Components

Install Sensors in Duct Work/Air Handlers

Project is an HVAC system for New School

Blue Chip Consulting Group – Contractor Feb 2015 –April 2015 Deployment Tec – Marion General Hospital

Built systems (Drive Imaging with SCCM)

Showed users how to log into new system

Deployed units in a Hospital Environment

Tracked assets & assigned systems

Scheduled deployments with department lead

Cole Tool and Die Company, Ontario, Ohio May 2014 – Feb 2015 Die Maker Journeyman

Built and repaired stamping dies

Operated presses for setup, production, and die repair

Troubleshot dies for quality and function

Quality checked parts to meet customer standards

Read Blue prints and schematics, Geometric Tolerances

Some welding when it was necessary for repairs

Operated forklift

CHRISTOPHER J. ERWIN

2

American Augers, West Salem, Ohio January 2014 – April 2014 CNC Operator

Singe/multiple part work orders

Set up job tooling and parts for production

Adjusted offsets and edited programs as required

Geometric tolerance

ISO compliance

Checked quality

Manual lathes

Galion LLC, Galion, Ohio August 2013 – January 2014 CNC Operator

Produced hundreds of small parts a day

Read prints for part tolerances and features

Adjusted offsets during run as required

ISO compliance

Checked quality of parts regularly per customer standards

Performed daily PM of machine, cleaned, checked fluids, stocked bar feeders, etc.

Ariel, Mount Vernon, Ohio November 2011 – August 2013 MTO-CNC

Set up jobs

Read prints

Adjusted offsets/edit

Geometric tolerance

ISO compliance

Checked quality

Performed daily PM of machine

General Motors Mansfield, Mansfield, Ohio October 2000 – January 2009 Die Maker Journeyman

Built and repaired stamping dies

Operated press/forklift

Troubleshot dies for quality and function

Quality checked parts to meet standards

Operated overhead cranes 40 to 100 tons

CNC programming/machining/CMM, vertical and horizontal mills, bridge mills

Read blue prints and schematics, CAD/CAM, Solid Modeling

ADDITIONAL EDUCATION

Franklin University, Columbus, Ohio 2011 – 2011

IT Professional

North Central State College, Ontario, Ohio Various Dates Computer, Networking, CNC, others

Cincinnati State College, Cincinnati, Ohio 1994 –1995 Electronic Engineering

University of Cincinnati, Cincinnati, Ohio 1992 – 1994 Aerospace Engineering /Computer Engineering

ADDITIONAL SKILLS

Electronic Testing

Troubleshooting

Repair Electronics and Stamping Dies

Soldering and Repair Soldering

Assemble Power Bays and Mechanical Systems

Design Test Fixtures

Advanced Rescue Training –car extrication under extreme circumstances.

CPR and basic lifesaving – still certified

Search and Rescue basic

Hazmat Operations

Confined Space Rescue

HIPAA

AFFILIATIONS

Township Volunteer Fireman at Jefferson Twp. Fire Dept. in Crawford County Ohio 2002 – Present

Advisor for Explorer Post at Jefferson Twp. Fire Dept. 2008 – Present



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