Ember Shapiro

**** *. ********* ***., #****, Mesa, AZ 85204

480-***-**** hm

602-***-**** cell

acrs16@r.postjobfree.com

Career Overview

Personable and responsible customer service representative

10+ years of experience working in the restaurant industry.

Solid team player with great positive attitude.

Currently a full-time student working toward a Master's Degree in Counseling.

Graduated with honors from ASU with a Bachelor's Degree in Psychology.

Received leadership skills as a Girl Scout leader and home school teacher.

Provided part-time care for my elderly, disabled mother.

Strengths and Experiences

●Creative problem solver

●Assistant Manager

●Excellent communication skills

●Excellent Student

●Good active listening skills

●Girl Scout Leader

●Enthusiastic team player

●Home School Teacher

●Customer service oriented

●Elderly Care

●Food Service Industry

●CPR/ 1st Aid Certified

●Accounting/Profit and Loss

●Negative TB Test

●Certified Trainer

●Clean MVR

Accomplishments

Customer Service

●Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

●Handled guest complaints, maintaining a positive dining experience for all restaurant patrons

●Greeted customers upon entrance and handled cash and credit transactions.

●Assisted customers over the phone regarding store hours and location, promotions, and take-out orders.

●Handled cash, check, credit and automatic debit card transactions with accuracy.

●Certified Trainer for new employees

●Opened and Closed Restaurant-key holder, safe and alarm codes

●Certified Assistant Manager

Work Experience

May 2006 to

Current

Unemployed- Full-Time Student, Home school Teacher, and Caretaker

August 2000 to

May 2006

Village Inn Restaurants

Tempe, AZ

Food Server/ Certified Trainer/ Assistant Manager

Earned management trust by serving as key holder, responsibly opening and

closing store, alarm code, balanced cash drawer, inventory, end of day reports.

Trained new employees by providing knowledge of specific store tasks and

policies.

Assisted customers with food selection, inquiries and order customization

requests.

Provided an elevated customer experience to generate a loyal clientele.

Worked as a team member performing cashier duties and cleaning while

providing excellent customer service.

Received multiple reviews acknowledging my level of dedication to excellent

customer service.

Developed a reputation as an efficient service provider with high accuracy.

Greeted customers entering the restaurant to ascertain customer needs and wants.

June 1995 to

July 2000

Denny's Restaurants

Glendale, AZ

Food Server/ Certified Trainer

Trained new employees by providing knowledge of specific store tasks and policies.

Assisted customers with food selection, inquiries and order customization requests.

Worked as a team member performing cashier duties and cleaning while providing

excellent customer service.

Received multiple reviews acknowledging my level of dedication to excellent

customer service.

Developed reputation as an efficient service provider with high accuracy.

Greeted customers entering the restaurant to ascertain the needs of each customer.

Educational Background

Current Walden University

Online USA

Clinical Mental Health Counseling

Currently working toward earning my M. S. in Mental Health Counseling

2011 Arizona State University

Tempe, AZ, USA

Psychology

B. A.

2008 Mesa Community College

Mesa, AZ, USA

General Studies

A. A.

.

References

Years

Name: Phone: Known: Relationship: Job Title:

Todd Evans 623-***-**** 14 Former Boss General Manager

Ashley Reigers 602-***-**** 12 Co-worker Property Manager

Kerry Olney 602-***-**** 25 Personal Friend Relocation Manager

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