DOUGLAS A. COOPER

Contact Number: 913-***-****

Address: ***** *. ***** ****** ******, KS. 66062

Email: acrrtg@r.postjobfree.com

CAREER OBJECTIVE

To obtain a leadership role in the automotive industry with a company requiring high performance levels in fixed operations management.

EMPLOYMENT HISTORY

ROBERT BRODGEN BUICK & GMC – Manager/Shop Foreman/Dispatcher 2014-Present

Manage all advisors, lube, and line technicians (totaling 20 individuals)

Manage all customer complaints/concerns

Manage training of all service employees

Improve upon processes and work flow to increase parts and labor gross revenue

Improved to date, parts and labor gross income revenue from $150k to $240k

OLATHE FORD – Production Manager/Dispatcher 2014

Managed the Quick Lane, service drive and production line in the service area

Increased average monthly labor hours from roughly 4,800 to 5,500

Increased service gross and net dollars by assigning the correct technicians to the appropriate job

Increased the fixed right score to 4% over the old group average by utilizing internal resources

INDEPENDENCE HONDA – Service Manager 2011-2013

Managed an import store to help stop the loss of customers

Increased RO count 75% by meeting customers’ needs and wants

Upgraded type of pay for technicians, express, and advisors

Maintaining good relations with factory

Increase labor gross and stop unapplied labor cost

Turn service net from a loss to a profit every month

AUTOSTART USA – Service Manager 2010- 2011

Directed a “Buy Here-Pay Here” repair facility

Increased technician count with quality personal.

Changed vehicle repair flow, increased repaired units by 90%

Decreased repair cost by $220.00 over a nine month period

MOLLE TOYOTA – Service Manager 2009-2010

Integrated uniform procedures and standards throughout five service advisors, 15 technicians, and six support staff members

Changed policies and procedures to handle Toyota’s sudden and unattended acceleration

Restructured timing and repairs while updating personnel training to accommodate 3 times the business with the same staff, while maintain good customer relations and profitability

Provided a lead by example direction for employees

Handled customer relation concerns promptly and while trying to accommodate to their needs

O’NEILL AUTOMOTIVE GROUP – Service Director 2005-2009

Managed, developed, motivated, and directed a staff of five services sales advisors, 22 technicians, and five support staff members

Implemented positive change with employees and machinist and teamster unions

Restructured job definitions to fit compensations, allowing business to increase gross profit 45% and net profit by 34% in 2008

Provided leadership and direction to increase customer satisfaction resulting in highest customer service experience in dealership history, exceeding district, region and national scores for 2008

Exceeded service sales by an average of 20% each month in 2008 over 2007, despite a declining market

Met company goal of 4.65 million in 2008 for parts and labor sales

Consulted with O’Neill Collision on a periodic basis.

VAN CHEVROLET, Scottsdale, AZ – Collision Director 2001-2005

KANSAS CITY AUTO HOLDINGS (Soave Auto Group) – Director of Parts & Service 1983-2001

DICK SMITH FORD, Raytown, MO – Assistant Service Manager 1975-1983

COURTESY FORD, Littleton, CO – Assistant Service Manager & Team Leader 1969-1975

EDUCATION & PROFESSIONAL DEVELOPMENT

OAK PARK HIGH SCHOOL, Kansas City, MO – High School Diploma 1969

HONDA

Summit Consulting client for Fixed Operations 2006-2008

Honda Service Manager Training Modules 2006

New Dealer Ownership Training Program 2006

C.E. TRAINER – Continuing education for insurance agent licensed in the state of AZ 2004

I-CAR – Inter-industry conference on auto collision repair (owner platinum)

ATCON – Advanced Production, Structure, Lateral Support 2000

MIKE NICHOLES TRAINING – Parts Department Inventory Management 1999

FORD XL 2000 -1998 AUTOMATED DATE PROCESSING – ADP training 1983

SKILL SETS & ACCOMPLISHMENTS

Proficient in ADP & Reynolds dealer computer services

I-Car Collision Platinum Certified

Organized

Responsible

Time management skills

Diesel repair for Caterpillar and Cummins Journeyman

KEY ACCOMPLISHMENTS

Increased O’Neill Honda Fixed Operations from fourth in Kansas City Market to second within the first two years of becoming service director.

Increased General Motors collision business by 38% – 2001-2004

Increased Ford’s service sales 30% and parts sales 20% – 1999-2000

Increased Mercedes’ labor sales 64% and parts sales 61% –1999-2000

Instituted the first Quick Lane Service Department, nationwide, in 1997 for Ford Motor Co. at Independence Lincoln-Mercury.

Operated a Reacquired Vehicle (R.A.V.) repair station for Ford Motor Company for the Kansas City region –1985-2001.

A full Detroit audit of Independence Lincoln Mercury in 1993 resulted in zero charge-backs. Successfully relocated three parts and service areas to larger locations.

Contributed to Aristocrat’s ranking in the Ingram’s Magazine’s award for Best Auto – Foreign

PERSONAL AWARDS

Toyota’s Presidents award – 2009

Honda’s Platinum Service Managers Award for 2008

General Motors Collision Center moved from national ranked 9th place in 2001 to 7th place in 2003 in total dollar sales.

Honda’s Presidents Award – 1997 & 1999

North American Service Excellence (NASE) awards – 1996 & 1998

Ford’s 15% Business Growth Award – 1998

Ford’s, Mike Jordan 20% Challenge – 1998

Chrysler’s 5-Star Award – 1998

Appointed by Ford to the National Service Manager’s Advisory Committee – 1994 -1996

Ford’s Service Manager Medallion from Ford – Gold 1989; Sliver 1987; Silver 1986; Bronze 1985; Gold 1984; Gold 1983

REFERENCES

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