Abraham Mangana

*** ******* ****** **********, ** 02907 Phone 401-***-****

acrrhr@r.postjobfree.com

Education & Special Training

Rhode Island College –B.S. Business Administration Concentration Operations

Enterprise Rent-A-Car 2014, 2015 Raynham M.A.

Macy’s Men’s Suits Providence Place Mall Providence R.I. 2013, 2014

Metropolitan Regional Career and Technical Center, Providence, RI - June 2008 Big Picture Soda V.P. of sales Providence, RI – 2006-2007

PROFESSIONAL EXPERIENCE

Enterprise Rent-A-Car

Mangement Trainee, Intern Management Trainee

May 2014 – April 2015

Customer Service and Operations

oProvide a high level of customer service by assisting customers and assessing their rental needs

oEffectively market the company

oConduct follow-up with various businesses and customers, including insurance adjusters or agents, dealerships, auto body shops, road-side assistance and national reservations

Sales and Marketing/Financial Performance

oUnderstand, communicate and sell optional protection products, rental terms and conditions, vehicle

features and benefits, fuel options and additional equipment

oAssist in Branch sales and marketing efforts to increase business and income

Fleet Management and Maintenance

oNotify Management of any known vehicle problems and any required vehicle maintenance

Macy's

Men's Suits Providence Place

October 2013 - May 2014

Responsible for achieving personal sales goals and Star Reward goals

Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer

Received award for opening the third most credit cards in the month of March

The Met Summer Infusion

Alumni Advisor, Advisor assistant, Recruitment Specialist

Summer 2009, 2011, 2012, 2013

Plan and implement schedule and daily activities

Plan presentations and present at various middle schools in Rhode Island to entice students to become Met students

Hold a question and answer session for parents, children and teachers.

EDUCATION

RIC Undergraduate 2014

oMajor: General Management (Concentration in Operations)

The Metropolitan Regional career and technical center Class of 2008

2008 High School Civic Leadership Award recipient

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