AREAS OF EXPERTISE

Fixed Operations Manager – Service Department Manager – Parts Department Manager – Service Department Advisor – Wholesale Parts Manager - Consistent Problem Solver – Quantitative and Qualitative Analysis – Pricing / Forecast / Expense Modeling / Proficient in ADP and Reynolds & Reynolds DMS

PROFESSIONAL EXPERIENCE

Owens-Murphy Jaguar/Land Rover/VW – Little Rock, AR Mar 2015 – Present

Parts Department Manager $78,000 /yr annualized

Increased overall gross profit percentage from 31.2% to 33.8 % retention by developing pricing policies, discount control, and improved pricing matrix via Reynolds and Reynolds DMS.

Decreased obsolescence by 30% descending from 37 to 25 months no sale through manufacturer returns and selling to other dealers (still in progress daily).

Increased wholesale customer base by 25%.

Created new performance based pay plans for Parts Department Staff.

Created additional 12 parts sources for more efficient phase in / phase our criteria.

Established return and restock policies and fees.

Held weekly department meetings and monthly fixed operations meetings

Developed special order parts procedure to maximize customer retention rate

Soave Automotive Group (Mercedes-Benz, Land Rover, Jaguar, Porsche, Saab, Maserati, Smart, Sprinter, Honda) Mar 2000 – Sep 2014

Mercedes-Benz of Kansas City – Kansas City, Mo Feb 2012 - Sep 2014

Service Manager Annual earnings $114,000 / yr

Increased Customer Pay Hours per RO from 2.5 to 3.3 with the addition of technicians, coaching of selling techniques to advisors, and the implementation of Service Pricing System through ADP DMS.

Increased sales by 21% on the average year over year while also increasing gross profit dollars with an average fixed absorption rate of 82%.

Increased gross profit percentage from 69.3% to over 73% by pairing the correct service or repair to the proper technician while also increasing technician productivity.

Increased the warranty labor rate by $20.80 per flag hour via application to manufacturer.

Decreased days supply of warranty receivables by 18% through precise and timely warranty submissions.

Reduced expenses by removal of services which were redundant and costly (shop supplies, safety cabinet supplies, paper products, etc…).

Introduced new internal pricing structure and vehicle grading process for the pre-owned department to help on cost of preparing budget vehicles to become lot – ready.

Successfully implemented a two team environment in the shop assigning two team leaders to increase productivity and a competitive spirit for the twelve technicians.

Improved Net Profit from breaking even to a profit.

Increased Effective Labor Rate from $105.00 to $116.00 ($135.00 Door Rate)

Prepared annual operating budgets, goals and objectives, and monitored the performance on a daily basis.

Independence Honda – Independence, MO Jan 2003 – Feb 2012

Fixed Operations Manager / Service Manager / Parts Manager $95,000 / yr

Improved Productivity for both Parts and Service Departments by implementing new duties to the Parts Stocker / Driver in having the employee deliver parts to the technicians.

Decreased Days Supply in the Parts Department from 58 days to 45 days maximizing turns on inventory from 3.6 to 4.5.

Increased Warranty Labor Rate by $7.12 Per Flagged Hour via application to manufacturer.

Increased Gross Profit Percentage in Service from 67% to 71% by implementing a Quick Lane Service for minor services decreasing Cost of Sale.

Increased Active Inventory in Parts from 38% to over 75% by adjusting phase in / phase out criteria while decreasing technical obsolescence (7-12 MNS).

Successfully added 17 parts sources for more accurate and defined ordering criteria.

Aristocrat Motors – Merriam, Ks Mar 2000 – Jan 2003

Wholesale Parts Manager / Wholesale Parts Inside / Outside Sales $58,000 / yr

Expanded customer base prospecting outside the Kansas City area.

Increased sales from $97,000 to $132,000 by cementing relationships.

Maintained receivables, credit accounts, and inventory.

EDUCATION AND TRAINING

Longview Community College-Associates-24 credit hours / Parts Financial Management Service Financial Management / Situational Leadership / Inspirational and Motivational Leadership/ Financial Statement Analysis / Parts Department Operations / Warranty Management / Inventory Control and Management / Handling of Hazardous Materials

Jay Wolfe Toyota / Kansas City, Mo / ASM 2007 – 2008

References

Mark Doescher / Parts and Service Director / Soave / 913-***-****

Dan Shearman / General Manager / Independence Honda / Soave / 913-***-****

Bill Wells / Parts Manager / Aristocrat Motors / Soave / 913-***-****

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