Charon N Porter

**** ******* *** • Kansas City, Kansas 66112 •913-***-****

Profile

•10 plus years of progressive customer service and collections experience in call center environment.

•Exceptional organizational skills in managing daily assignments, training, and staffing needs.

•Exceptional computer skills in Word, Excel, and MS Outlook.

•Experience in administrative and clerical duties, and coordination of company events.

•Training in Retention, Escalations, and Quality Assurance, Monitoring, and Financial services.

•Experience in Windows based programs, People Soft, and Crystal Report.

Professional Experience

EFinance Support

Overland Park Ks. 6/2012-Present

Contacred customers to negotiate payment arrangments, develop solutions to resolve

delinquency and prevent loss.

Followed up on decline arrangements.

Worked on a dialer machine as well as outbound calling.

Wells Fargo, North Kansas City, Mo 8/2006 – 4/2011

Auto Finance Collector

•Contacted customers to negotiate payment arrangements, develop solutions to resolve delinquency and prevent loss.

•Assisted with compiling statistical reports and other special projects for team.

•Perform research on accounts to resolve conflict and locate customers, update demographic information to avoid fraud while maintaining customer confidentiality.

•Utilize multiple internet databases such as ACS, System II, mainframe, XPM, Hogan, and all other related systems to locate customers, setup payments and obtain account information.

•Responsible for daily organization and management of work assignments.

•Develop team games focusing on quality, attendance, and performance to increase team morale.

CLK Management, Overland Park, KS 10-2003 – 7/2006

Loan Processor

•Reviewed credit applications and background checks for internet payday loans.

•Compiled applications and identified errors and sent back to applicants for additional documents to complete loan approval.

•Provided updated training and application software material for new hires.

GE Capital, Mission, KS 2/1999 – 9/2003

Customer Service Representative (1999 -2001) Credit Collector (2001- 2003)

•Contacted customers to negotiate payment arrangements, develop solutions to resolve delinquency and prevent loss.

•Assisted customers with credit limit increases, fraudulent charges, billing inquires, and new lines of credit.

•Perform research on accounts to resolve conflict and locate customers, update demographic information to avoid fraud while maintaining customer confidentiality.

•Responsible for daily organization and management of work assignments.

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