Abelardo Garces 608-***-****

Experience

Transit Solutions Inc. March 2011 - Present Driver Madison, WI

Bus driver assigned to Fitchburg Senior Center, responsible for driving senior citizens to various activities. Even though this position is not related to my area of expertise, it has provided me with a strong knowledge of Madison and Dane County.

Graphmonde Inc. February 2006 –Present Telephonic Support (Remotely Part-time) Montreal, Canada

Manage installing hardware, principally creating electronic ads for store and malls, graphic design company, editing video. Use VOIP to communicate with Canada.

Able to enter new video or modify directly to server if advertisement system is having technical issues, always connect through the company server

Do modification and hardware and service. Telephonic support for our customers related to their request.

Enter the server remotely with WebEx

KSH Solutions Inc. Information Technology January 2003 - June 2010

Technical Support Montreal, Québec, Canada

KSH is a Canadian consulting, engineering and EPC/EPCM services company with a global reach; extensive experience in forest products, related power, utilities & environment as well as biofuels sectors.

Act as first point of contact for problems experienced by end users

Provide Desktop/Laptop User support

Provide Printers and Mobile Device support

Troubleshoot, diagnose and solve issues that arise and escalate issues if necessary

Install and maintain approved software and hardware components

Evaluate and review upcoming technologies software/hardware including computers, mobile devices, peripherals for applicability to

Manage several Windows 2000/2003 servers in domain, (physical and VMWare), Exchange 2000 and 2007 and Active Directory, security, anti-spams, FTP account and others.

Assist in LAN and WAN troubleshooting and problem resolution.

Assist in any form of network administration as assigned by Manager of Network Administration.

As Back-ups Manager: operate back-ups servers and LTO's unities recover lost information and manage tape security and storage.

Maintenance of workstations, create, modify and install new workstation images or software when need.

Managing inventory of all hardware in service and spare workstations/laptops with complete track of users.

Support for around 250 computerized employees at head office in Montral, in So Paulo, Brazil branch and in temporary work sites.

Kindia Micro-computers 1993 - Nov 2002 Technician Montreal, Québec, Canada

Kindia was a computer store, whose main activity was to service small and medium enterprises as client/server services. The company closed down in 2002.

Assembling computers and servers (hardware and software, in Windows 95/98/ME/NT 4.0/2000) for corporation customers, technical support, troubleshooting and repairing of customer's equipment.

Education

College d'administration et Commerce

Ville Lasalle (Qubec) Canada

1991 -1992

Graduated - Information Technology Technician

Instituto Politecnico Osvaldo Herrera (telecommunication's technical high school)

Havana, Cuba

1975-1979

Diploma in Radio's Systems and certificate in Audio Systems

Language Skills

English, French, Portuguese, Spanish

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