Lawrence J. Dunn

**** *** ********** *****

Cumming, Georgia 30041

216-***-**** – acrqdb@r.postjobfree.com

SUMMARY

A highly qualified leader in information technology. An experienced professional ranging from Infrastructure, Telecommunications, SIP and SIP Toll Free, and Engineering technical design. Over Ten experience as Director of Telecommunication. A Team builder for professional I.T. Services that brings low cost and business value to the entire organization.

EXPERIENCE

V.P. Technology Engineer V/ SunTrust Bank Officer

SunTrust Bank, Atlanta, Georgia 2010 - Present

Strategic direction and Architectural design for I.T. Infrastructure and Telecommunications

Direct new technology including UVN and Smart Ring, UC via Lync, Centralized Data Center SIP based AVAYA PBX for Contact Center, Branch and Back Office, Enterprise Session Manager, Prognosis and Acme Packet Session Border Controller for SIP transport

Manage and direct Telecommunications Line Engineers and contract labor

Line of Business consultant for infrastructure engineering that included developing strategic plans to proactively build an off the shelf model of I.T. technology and Telecommunications services; Dual carrier and dual entrance deployment for redundant ‘keep alive’ services

Redefined SIP based PBX (private cloud) and merging Cell Wireless devices to the IP PBX to provide one device for all communication needs

Managed 8 FTE and over 22 Contractors for all parts of Converged Network Team

Identified and directed savings on Circuit inventories of over $4 million

Assigned to $40 million Telecommunication infrastructure improvements projects

Direct engineering designs for AVAYA AEP, IC and agents anywhere

Director of Telecommunications – I.T. Telecommunications Department

MTD Products Inc, Valley City, Ohio 2003 - 2010

Strategic direction and Architectural design for I.T. Infrastructure and Telecommunications

Managed Telecommunications for all MTD plants, contact centers, warehouse, distribution centers, and sales offices. Locations in US, Australia, Canada, China, Europe, and Mexico with offshore contractors and staff

Managed $10 million dollar annual Telecommunications budget

Managed a staff of 5 and 12 contractors for a Converged Network team

Consulted and designed, major Telco carrier conversion for all sites

Innovated data converged pipes for voice and video on MPLS

Created a five year. I.T. strategic plan for infrastructure and telecommunications

Executed strategic plan for replacing all phone systems with standard AVAYA platforms under a 5-year lease expense plan

Deployed Sonexis Conference bridge UC tool with Polycomm Video systems

Consulted, designed and implemented OC12 Sonet ring for corporate campus data centers

Design and implemented Data network upgrade to MPLS network for VOIP deployment

Managed Network Services carrying data, video and voice

Deployed redundant dual carrier pipes to all plants and sales offices and consolidated I.T. services/systems to Data center

Designed and implemented three layer carrier network for plant sites including SAT internet

Built new High Availability Data Center with first 1 Gig campus fiber deployment.

Designed International IP connectivity to new plant in China plant with MPLS and international VOIP off of Valley City campus IP pbx

Installed cellular router for smaller sites and for back up data circuits

Implemented Disaster recovery system for corporate campus contact centers

Deployed Mutare text message alert system for automated tools

Implemented three year strategic plan for Polycom video systems and Video Bridge for 22 domestic and international sites

Reduced Telecommunication cost by $2 million while adding automation and technology to meet the demands of a fast growing business

Established a Telecommunication department with engineering, analyst, expense management and contract labor

Consulted, designed and implemented new I.T. billing system through outsource vendor with a return on investment of 30%

SR Technical Engineer/Bank Officer

NATIONAL CITY BANK (PNC), Cleveland, Ohio 2001 - 2003

Installed AVAYA first IP based pbx with four SRP for four sites

Managed and designed multimillion dollar I.T. projects

Drove additional cost savings to individual business units from ACD designs

Increased sales and service to various lines of business by 30%

SR Telecommunications Analyst/Bank Officer 1998 - 2001

Provided third tier support and total cost of ownership for voice communications Managed disaster recovery work plan for voice services

Videoconference analyst and designed contact centers and technology deployments

Telecommunications Specialist II 1996 - 1998

Responsible for managing voice and data communications at multiple on and off site facilities

Installed AVAYA phone system, LAN/WAN, CISCO routers and switches for new multimillion Dollar bank location

Managed three different outside contracting firms for voice and data

Telecommunications Specialist I 1986 - 1996

Managed voice communication at operation center and multiple off site facilities

CERTIFICATIONS

Acme Packet (Oracle) Session Border Controller, AVAYA Com mgr PBX, System and Session Manager, Modular Messaging. Certification, AVAYA IC – integrated with RightNow and Salesforce CRM package, AVAYA ESS Gateway, VOIP and wireless VOIP, PMO, Prognosis, Cellular data and voice, AVAYA Voice Portal, CISCO routers and switches, MPLS designer, Polycom and Tandberg videoconference and video bridge

TRAINING

AVAYA and Cisco VOIP, Message Network, Lync, SBC, Session Mgr, One x Communicator for IP Agent and Softphone, AVAYA Communication Manager, Modular Messaging and Voice Portal with multi-speech recognition language, Best Service Routing for AVAYA Call Centers, Call Management System Trainer for ACD Managers and Supervisors, CISCO, Polycom and Tandberg Video Conferencing, IEX Workforce management, Sprint CSM and MPLS

ADDITIONAL

Innovator and leader specialist in I.T. budgets, procurement, management of staff

including contract labor and all aspects of I.T. integration

Possesses a proven track record of saving money and redeploying savings for next

generation I.T. Significantly adds value throughout all levels of an organization with a

career record of rapid promotions

Dual role as Chief Engineer and Project manager on many I.T. projects.

AWARDS

MTD Chairman Business Innovation Award 2005 for Corporate phone system implementation

IS Director Award 1999 and Nominee for 2001, NCC Excel Award Local Winner 2000, 2001, and 2002, NCC Excel Award Corporate Team Winner 2002

COMPUTER SKILLS

Extensive background in both data and voice networks, all I.T. technologies including Avaya systems, Microsoft Office 360, Web, Ethernet, Dialer, Lync, Oracle SBC, Sonexis, NICE, and IPC Turret

Contact this candidate