Sanjeev Kurup
**** ******* **** **** ** *****
Email: acrq4y@r.postjobfree.com
Phone: 847-***-****
PROFILE
Sanjeev is a business professional with a total industry experience of 27 years and a subject matter expert on HCM business process consulting HR Transformation, HCM Technology delivery and business development
SME on Enterprise HCM business process Re-engineering, Implementation, HR Transformation Projects, Health & Welfare Benefits Insurance consulting,HR Technology services,Talent Analytics and Outsourcing Delivery Management
Proposal development, Client solutioning expertise for active pursuit of qualified leads and HCM Practice Development.
Revenue and P&L management of up to 47 million USD
Enterprise HCM & Health Welfare Insurance Application Development Implementation and Maintenance of Talent and Workforce Analytics including PeopleSoft, Oracle Fusion,Workday,Success Factors and proprietary SaaS based health & welfare Insurance enrolment technology platforms for Large Fortune 500 clients
Health and Life insurance & Workforce management BPO services consulting and SaaS Based Work Force Management (WFM) &H&W Insurance Enrolment Technology Transformation management for Large Fortune 500 clients .
Health &Life Insurance Claims and Billing Analytics Data Management Technology services
Business Process Outsourcing/Off-shoring of HCM & Health &Life Insurance Administration processes & implementation of Shared Services delivery platform
Worked extensively with Aon Hewitt in a consulting role in HCM Transformation, Health& Welfare insurance Benefits Administration Technology delivery and outsourcing space, Sanjeev has a proven track record in Technology Implementation and delivery
Providing professional services consulting in Business Process Analysis and Transformation of HCM and Health &Welfare Administration processes Process Re-engineering, process mapping of Talent Management,Performance management & Benefits and Compensation processes to implement HR best practices
The area of Enterprise Application development – (Professional services consulting,Program management and Outsourcing),
Professional consulting services in customer success management
Shared services delivery
Client Relationship and Contract Management
Global delivery of outsourced IT and data management services with offshore delivery capabilities
Professional Experience
– Client Services, Technology Management, Operations & Business Development
IBM-
Client Solutions Executive ( HR, RPO, Talent Analytics and Learning Cloud solutions )
July 2014 – To date
As a Client Solutions Executive responsible for Developing and Delivering Technology solutions and Services in Work force administration, Talent Management, RPO, Benefits, Payroll and Learning management solutions as part of managing large HR transformation projects for Fortune 100 clients
Secova Inc. - Mid- Size HR & H&W Benefits Administration Outsourcing Firm
May 2007 – July 2014
As Co- Founder, Vice President and Executive Team member of the company handled leadership roles and responsibilities in client servicing & business development HCM Technology program Management, Carrier operations and relationship management
Has been directly responsible for running the Technology services and Professional services business of the company to deliver customer delight by efficiently managing technology (Proprietary, PeopleSoft, Oracle and Workday) and providing consulting services on Work Force Planning & Administration,Benefits Plan Design, total compensation processes, Insurance Premium billing, claims and eligibility data management services, Shared Services for customer support and document management services to administer outsourced Work force management and H&W Insurance benefits to a portfolio of 65 clients.
As Executive Sponsor,project managed the technology transformation of Secova ‘s proprietary technology platform into a virtualized SaaS based solution
As Head of Client Servicing managed 27 million in revenue across all clients with responsibility for Account Management (Customer Satisfaction, Customer Experience, and Business Development) across all clients including client profitability, contract management.
As Head of Secova’s H&W Technology services Direct Sales, Proposal Management and Prospect Management was instrumental in non-broker channel development resulting in year on year Revenue growth of 25 % in recurring revenue.
As a member of the executive team for the past seven years provided leadership in strategic initiatives in business development, operations &technology towards meeting Performance and growth objectives for the company.
All roles over the past seven years came with P&L responsibility and Reported to the President and CEO of the Company with Monthly Investor / Board review.
Key Result Areas over the past years included the following
Client profitability by active management of client operations and contracted service level agreements including Client Statement Of Work and MSA .
Proposal Development & Client Solutioning responsibility to achieve higher opportunity close rates
Revenue growth thru direct sales management and channel development
Successful onboarding of new clients by active project management of client implementations using ERP/SaaS based enrolment technology,( Proprietary, PeopleSoft, &Workday)
Client retention,reference ability and revenue management by farming the account to create and close on up sell professional service consulting opportunities
Customer satisfaction ratings
Human Resource performance management of a team of 180 resources
CSC
May 1999- May 2007 Director-Major Accounts
Managed Professional services in a consulting role at Aon Hewitt in HCM Business Process analysis and transformation,application development implementation and maintenance for 10 global clients as part of HR & Benefits Technology Transformation services
Managed global roll outs of HR & Benefits Technology Transformation and Shared service delivery in BFSI, Consumer Electronics &Health care verticals using PeopleSoft & SAP
Managed process re-engineering consulting services, HR BPO offshore transition management as part of implementation services
Proposal Development & Client solutioning responsibility as Designated Practice Leader in the HCM domian
Responsible for an annual revenue of Approx. 47 Million USD managing T&M and Fixed price projects
Responsible for managing performance, career and compensation for a team of 400 resources spread across globally including 20 Project/Program managers in a multi-site, multi-client environment.
KRA of maintaining customer satisfaction on HCM BPO and all HR Shared services by ensuring reduced costs for the client by maximizing resource utilization, technology optimization and jointly managing client budgets.
Designated as a delivery leader for global delivery of HCM services being the single point interface for all client service level agreements
Managed multiple cross client teams, across multiple tools and technology platforms including PeopleSoft, SAP and other legacy systems for global roll outs of HCM applications and services.
Proven track record and expertise in managing client relationships on large accounts, managed to farm a single account from $ 2.0 Million/year to $47 million /year over a 5 year period with direct responsibility of P&L and ensuring client profitability
Responsible For creating and optimizing client program implementation strategies using the offshore model to provide continuous Fiscal value addition to the client
Direct responsibility of managing all client tools and technology infrastructure offshore and ensuring maximum utilization from a cost effectiveness perspective.
Smith & Nephew ( Mumbai, Singapore,Jakarta )
September 1994 – May 1999- Head HR and HRIT
As one of the early leadership hires was involved in the firms entry into India key responsibilities included
§Project Management of setting up of the company’s manufacturing facility
§Sales Force hiring, training and development
§HR policy development and administration
§Roll out of PeopleSoft HRMS 7.5 across three countries
Churchgate Group ( Mumbai, Lagos and Johannesburg )
June 1989 – August 1994 -Group HR Manager
As the HR Head for the group key responsibilities included
Responsible for organization structure development
Expatriate talent acquisition and management
HRIS systems application development and maintenance
EDUCATION/PROFESSIONAL QUALIFICATIONS
§Bachelor Of Physics- University Of Bombay, India
§Masters In Human Resource Management- University Of Bombay, India
§Citizenship - USA