Donyeall Jones

Administrative Assistant

Jacksonville, FL

acrq1r@r.postjobfree.com - 540-***-****

To obtain an administrative position with a challenge and diversity to enhance communication, and administrative skills with the opportunity for professional advancement, while assisting with the implications of progression and developmental programs for the advancement and betterment of the community and the organization I represent.

WORK EXPERIENCE

Cashier/Customer Service

Tyrone's Computer Service - Stafford, VA - March 2014 to Present Responsibilities

Greet customers while demonstrating the ability to quickly and accurately process transactions. Process transactions efficiently to minimizes voids/clearance actions. Responsible for accurately processing returns and exchange transaction. Proactively seek product/project knowledge to provide customers with information and identify selling opportunities. Accomplishments

I received several awards for providing excellent customer service while going above and beyond the scope of my job duties. I also received several acknowledgements and compliments from my peers as well as customers thanking me for a pleasant shopping experience.

Skills Used

I utilized my people skills along with my product knowledge of merchandise. I coached customers on the use of Self-Checkout and provided assistance wherever needed. I made it a habit of being observant and upselling items that I thought were beneficial to the customer to assist with their current projects. Administrative Assistant

TJ Productions - Jacksonville, FL - May 2011 to October 2013 Maintained a workflow by studying methods; implementing cost reductions; and developing reporting procedures. Provided information by answering questions and requests. Maintained supplies, inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Caterer

Krawler's - Sebring, FL - October 2009 to April 2011 Sebring, FL

Established quality standards for the presentation and service of food. Established procedures to ensure that food is prepared and served in a sanitary and safe environment. Maintained excellent relations between customer and staff; provided excellent customer service; responsible for accounts receivables and managing cash flows for the restaurant; prepared and maintained facility for daily usage. Business Analyst

Wachovia - Jacksonville, FL - January 2007 to February 2008 Assisted customers with their business accounts, pay-downs on loans, and provided general account information. Monitored account activity, performed wire transfers and researched disputes on debit/credit cards. Educated customers on overdraft protection and set up online banking. Directory Assistance Operator

United Telesolutions - Jacksonville, FL - August 2002 to October 2006 Provided callers with customer service over the phone regarding placing collect calls, giving out phone numbers, and locating businesses. Ran private branch exchange (PBX) switchboards for businesses and organizations. Facilitated person-to-person calls. Answered large volume of calls daily. Provide excellent customer service. Obtained information from caller. Recorded details of each call. Looked up local or long- distance telephone numbers. Used computerized alphabetical or geographical directories. SKILLS

Microsoft Office Word 2013 Microsoft Office PowerPoint 2013 Microsoft Office Excel 2013 Microsoft Office Outlook 2013 Use Windows XP Use Windows 7 Type correspondence Accounting Lotus Suites

EDUCATION

Diploma in Human Resources

Alison (online) - Morristown, NJ

2013 to 2014

Diploma in Psychology

Alison (online) - Morristown, NJ

2013 to 2014

GED

Henrico County Adult Education Center

April 2003

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