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Quality Assurance Manager

Location:
San Francisco, CA
Posted:
September 16, 2015

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Resume:

acrpxl@r.postjobfree.com Juan A. de Jesus (Tony)

*** ******* *****,

Willimantic, CT 06226

Cell- 505-***-****

Objective

To obtain a counseling/managerial position that will allow me to utilize my bilingual skills and my experiences in quality assurance, evaluating and monitoring individuals in distress.

Education

Ottawa University, Phoenix, AZ. August 2012-May 2013.

*Advance Certificate in Behavioral Health-Counseling, 15 Credit hours; Measurements, Drug and Alcohol, Advanced Diagnosis, Children and Trauma, Internship of 450 clinical hours.

*Magellan Health Services-Training. Phoenix, AZ. November 2012.

24 Hours Training Certification in Child and Family Team (CFT) procedures.

*Webster University, Albuquerque, NM. October 2011.

Masters of Arts in Community Counseling.

*Eastern Connecticut State University. May 2005.

Bachelor Degree of Arts, major in History and Social Sciences.

Experience

Southwest Keys, Phoenix, AZ. February 2014-October 2014.

Clinical Counselor. Provide Clinical counseling for children, under 18, the care and contract of the Office of Relocation Refugee office-ORR. Counseling consists in creating and following up; with initial mental health assessment, individual service plan (ISP), daily treatment of traumatic desensitization therapy, managerial guidance, family reunification therapy. In addition filing DCYF reports in junction with the coordination with foreign Embassies for the detention of elements of abuse, neglect and exploitation of the children.

Native American Connection. Phoenix, AZ. January 2013-May 2013.

Internship in Clinical Counseling. Internship in Clinical Counseling of 450 hours. Conduct intake and administer psychoanalytical follow ups; children from three years to adolescents’, single individuals and families. Therapy conducted in office, school setting and in client’s residents. Provide the following

Therapies: CBT, Reality and Humanistic approach, based on a Multisystemic model. Provide case management using Child and Family Team (CFT) guidelines.

Counseling Psychotherapy Institute. Albuquerque, NM. January 2013- July 2013.

Practicum and Internship in Clinical Counseling. Completed over 150 hours of Practicum and over 650 hours of Internship in Clinical Counseling. Conducted intakes and administer psychoanalytical follow up and Reality Therapy; as well as CBT to individuals, families and couples. Create care plans to alleviate behavior conflicts. Clients came from all sectors of the city with multiple mental disorders such Bipolar disorder, Schizophrenia, child molestation, murder convictions, and drug and alcohol. Conducted co-therapy sessions with licensed personnel to groups of anger management, drug and alcohol.

Department of Developmental Disability. Albuquerque, NM. July 2009-Apri 2010.

New Mexico Department of Health.

Regional Case Manager. Supervise all quality assurance (Q. A.) audit criteria of multiple case managers from various case management companies that oversee the services of the clients on the Medicare waiver, totaling over 500 clients. Q. A. performed randomly to a 20 to 30+/- of the total number of clients. Q. A. index performed in all sections of the Interpersonal Service Plan (ISP), medical records, guardianship and all poverty-socio-economical lines. Review mortality data, edited companies’ policies and procedures, special investigations; abuse, neglect, exploitation and staff disputes. Follow up clinical assessments for aspiration protocols and their directives.

Department of Economic Security. Phoenix, AZ. July 2008-December 2008.

Quality Assurance Inspector for Residential Home Programs/Group Homes. Conduct state and federal Q. A. in all licensure requirements to support current licenses; Co-conduct Human Rights violation reviews of client’s complaints. Conduct ISP assessment for measurable outcomes, meaningful day visions and positive strategies. In addition conduct client and staff interviews for their input of the client’s strength and desires. Survey house structure and functions to ensure their safety at home and well-being needs.

Cruz, Inc. Willimantic, CT. June 2005-July 2009.

In house case manager. Directed and supervised all daily house functions, monitor Q.A. to meet state licensing requirements’. Participate in all clients ISP: with behavior modification plans, eating disorders, guardianship reports and mandates, hospice, work, school and state welfare agencies. Write and maintain measurable financial grants in the amount of 500K from Social Service agencies. Maintain weekly payroll accounts, trained in house staff, staff evaluations, ISP reports and family consultations.

Adult Protective Services, NM Department of Aging. Raton, NM. January 2007-Septermber 2007.

Adult Protective Service Investigator. Conduct adult protective investigation for abuse, neglect and exploitation in residential settings, hospitals, nursing homes and private sectors. Implement emergency care plans for the removal of clients to emergency room, hospital admission, nursing homes, and residential group homes. File reports with the state Attorney’s General office, Probate Court, Children, Youth & Families Department, and other adult resources services, State and local Police agencies.

Department of Developmental Disability, Connecticut Dept. of Health. January 2000-June 2005.

Mental Retardation Worker II, CPR (AHA) & First Aid Instructor, Psychological Management Techniques (PMT) –21 hour credit course. Assist client with their daily activities, administer medications, transport, cooking. Conduct all ISP goals and objectives. Reviewed and filed welfare and social service applications. Trained new and experienced staff in: PMT, First aid & CPR. Translate when needed.

Staffmates. Hebron, CT. January 1993-August 2004.

Certified Nursing Assistant (CAN) and Home Health Aide (HHA). Provide personal care to residential homes in the private sector, group homes, nursing homes and hospitals.

Connecticut Children’s Hospital. Hartford, CT. January 1999-January 2000.

Medical translator for the Spanish language. CPR Instructor (AHA). Translate all medical services for the Primary Care unit: Translations were conducted by simultaneous, delayed and/or with a 30 second turn around. Translations involved ISP, HIV & infections control, immunizations, d/c planning, cancer treatment, asthma and follow phone triage with medical staff and families. Teach CPR to auxiliary staff and nursing department.

Skills *Fluent in Spanish and English. * Able to translate over seven hundred fifty words a minute in spontaneous and/or secondary mode. *Proficiency in: Microsoft Word XP/Office, Excel, Web Outlook, Power Point, Apple Mac OS X 10.5 Leopard program. *Familiar with Government, state and federal regulations for assisting, applying and regulating record keeping and biofeedback results.

References upon request.



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