JYOTHY PRAKASH

Tel: +971*********

Email:acrpre@r.postjobfree.com

Seeking assignment as Software Engineer with an organization of repute SYNOPSIS

Over 2+ years of experience

A skilled professional with dedication and honesty.

A strong team professional with an ability to work under pressure.

Experience of handling Service Desk operation, as Executive assistant and in office administration. ORGNISATIONAL DETAILS & AREAS OF EXPERTISE

COMPANY : NMC-SPECIALITY HOSPITAL,ABU DHABI

(MARCH 2014 to till date)

DESIGNATION : JUNIOR ENGINEER SERVICE DESK.

NMC SPECIALITY HOSPITAL,ABU DHABI Established in 1975, NMC Specialty Hospital Abu Dhabi is a multi-specialty hospital providing quality and trusted healthcare services to the people of Abu Dhabi and the surrounding region. The hospital is affiliated with all major national as well as international insurance companies and enjoys direct billing facilities with the insurance companies and third party administrators (TPA). RELIANCE INFOTECH is located in Abu Dhabi, UAE. Company is working in Computer software business activities under NMC SPECIALITY HOSPITAL, ABUDHABI. Experience in SERVICE DESK

Logging call activity and manage service requests, Incidents and problems based tickets

Provide initial assessment of urgency and business impact on all support calls.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person or over the phone.

Sending ticket to get the approval from Hospital Administrator.

Arranging conference calls, taking and sending daily work report.

Follow up with customers to ensure issue has been resolved.

Checking delivery notes

Run reports to determine malfunctions that continue to occur. Experience as HR ASSISTANT

Welcomes new employees to the organization by conducting orientation.

Provides payroll information by collecting time and attendance records.

Submits employee data reports by assembling, preparing, and analyzing data.

Maintains employee information by entering and updating employment and status-change data.

Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.

Explain company personnel policies, benefits, and procedures to employees or job applicants.

Process, verify, and maintain documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications.

Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.

Experienced in OFFICE ADMINISTRATION

Supervise and coordinate activities of staff coordinate interview job applicants

Conduct orientation programs for new employees.

Administer salaries and determine leave entitlements

Be involved in staff training and development, preparation of job descriptions, staff assessments and promotions

Maintain management information systems (manual or computerized)

Provide and maintain business premises and other facilities, including plant machinery and equipment

Review and answer correspondence

Provide secretarial or executive services for committees. The Achievements

Experienced in handling service desk Operation, as Executive assistant and in office administration.

Experienced in working with multinational environment with efficiency. ACADEMIA

Bachelor of Technology in Software Engineering from Mahathma Gandhi University in (2013).

Skills in Ms Office (World Excel,PowerPoint),C,C++, Java, PL/SQL,C# Net, Html, Internet Office Administration PERSONAL DETAILS

Date of Birth : December, 1990

Address : Ambalappurathu (H), Kunnackal, Valakom PO,Ernakulam,Kerala-683562 Nationality : Indian

Present Address : Abu Dhabi, UAE

Passport Number: H 6 4 7 6 3 2 0

Date of issue : 4/3/2010

Date of expiry : 3/3/2020

Visa status : Father’s Visa

DISCLOSURE

I consider myself familiar with Software Engineering Aspects. I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge. Your’s Sincerely,

JYOTHY PRAKASH Date : 20-08-2015

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